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Alexander K
The bus arrived to another place. It was "driver mistake"
Alpy Transfers的点评
点评：I don't recommend to use the service of Alpy Bus / Alpy Transfers.
I bought a ticket via Omni for transfer from Bourg Saint Maurice for 24 Jan 2026.
The bus should be arrived at 11:40 from the Gare de Bourg Saint Maurice.
I received a detail location attached to the ticket.
Day before departure I asked AlpyBus by e-mail how can I track the bus.
They didn't answer.
In the separate e-mail I also asked to contact me via WhatsApp.
It also was ignored.
On 24 Jan 2026 I received e-mail that the bus will arrive with delay of 15 min
Inspite of that I was at the location at 11:30.
Another man also was on the place began from 11:45. He told me that the bus took him from this place
in his previous trip from Bourg Saint Maurice to Geneve.
About 12:05 I received an e-mail with next content:
"Dear Alexander Katsman, The driver is waiting for you. Please, come to our desk.
Kind regards The Alpy Transfer Team"
It was like kidding because it is no "desk" in Bourg Saint Maurice.
The man that also was waiting for the bus tried to call to there office. After about half of our
he received answer that the bus already left Bourg Saint Maurice.
I took a taxi and paid 450 euro because if I miss my flight I pay for the new flight, hotel and miss
at least one working day.
I contacted to Alpy Bus.
After some weeks Alpy Bus notified me that the driver was waiting in another location in 650 meters
from the origin location.
Alpy Bus agreed that it was mistake of the driver and they said that will refund me,
but I still haven't received any refund. Actually they said after two months in April that
they refund Omni and I should contact them.
I contacted them but their Omni customer service answered that compensation due to delays / disruptions
needs to be handled directly by the carrier (Alpy Bus)".
I contacted again to Alpy Bus on 28 Apr 2026 and right now din't receive answer.
Don't use the Aply Bus service!
I bought a ticket via Omni for transfer from Bourg Saint Maurice for 24 Jan 2026.
The bus should be arrived at 11:40 from the Gare de Bourg Saint Maurice.
I received a detail location attached to the ticket.
Day before departure I asked AlpyBus by e-mail how can I track the bus.
They didn't answer.
In the separate e-mail I also asked to contact me via WhatsApp.
It also was ignored.
On 24 Jan 2026 I received e-mail that the bus will arrive with delay of 15 min
Inspite of that I was at the location at 11:30.
Another man also was on the place began from 11:45. He told me that the bus took him from this place
in his previous trip from Bourg Saint Maurice to Geneve.
About 12:05 I received an e-mail with next content:
"Dear Alexander Katsman, The driver is waiting for you. Please, come to our desk.
Kind regards The Alpy Transfer Team"
It was like kidding because it is no "desk" in Bourg Saint Maurice.
The man that also was waiting for the bus tried to call to there office. After about half of our
he received answer that the bus already left Bourg Saint Maurice.
I took a taxi and paid 450 euro because if I miss my flight I pay for the new flight, hotel and miss
at least one working day.
I contacted to Alpy Bus.
After some weeks Alpy Bus notified me that the driver was waiting in another location in 650 meters
from the origin location.
Alpy Bus agreed that it was mistake of the driver and they said that will refund me,
but I still haven't received any refund. Actually they said after two months in April that
they refund Omni and I should contact them.
I contacted them but their Omni customer service answered that compensation due to delays / disruptions
needs to be handled directly by the carrier (Alpy Bus)".
I contacted again to Alpy Bus on 28 Apr 2026 and right now din't receive answer.
Don't use the Aply Bus service!
翻译：我不推荐使用Alpy Bus / Alpy Transfers的服务。
我通过Omni购买了2026年1月24日从布尔圣莫里斯（Bourg Saint Maurice）出发的接送车票。
巴士应该在11:40从布尔圣莫里斯火车站（Gare de Bourg Saint Maurice）到达。
我收到了车票附带的详细位置信息。
出发前一天，我通过电子邮件询问AlpyBus如何追踪巴士。
他们没有回复。
在另一封邮件中，我还要求通过WhatsApp联系我。
同样被忽略了。
2026年1月24日，我收到邮件说巴士将晚点15分钟到达。
尽管如此，我还是在11:30到达了指定地点。
另一位男士也从11:45开始就在那里。他告诉我，巴士上次从布尔圣莫里斯到日内瓦也是从这里出发的。
大约12:05，我收到一封邮件，内容如下：
“尊敬的Alexander Katsman先生，司机正在等您。请到我们的服务台来。
此致，Alpy Transfer团队”
这简直像个笑话，因为在圣莫里斯堡根本没有所谓的“服务台”。
另一位也在等车的男士尝试打电话到他们的办公室。大约过了一半时间，
他才接到回复，说巴士已经离开圣莫里斯堡了。
我只好打车，花了450欧元，因为如果错过航班，我不仅要支付新的机票和酒店费用，
还要耽误至少一个工作日。
我联系了Alpy Bus公司。
几周后，Alpy Bus通知我，司机在距离出发地650米的地方等我。
Alpy Bus承认是司机的失误，并表示会退款给我，
但我至今仍未收到任何退款。实际上，他们在四月份两个月后才说
他们会退款给Omni，让我联系他们。
我联系了他们，但Omni的客服回复说，由于延误/中断造成的赔偿
需要由承运商（Alpy Bus）直接处理。
我于2026年4月28日再次联系了Alpy Bus，但至今仍未收到回复。
千万不要使用Alpy Bus的服务！
我通过Omni购买了2026年1月24日从布尔圣莫里斯（Bourg Saint Maurice）出发的接送车票。
巴士应该在11:40从布尔圣莫里斯火车站（Gare de Bourg Saint Maurice）到达。
我收到了车票附带的详细位置信息。
出发前一天，我通过电子邮件询问AlpyBus如何追踪巴士。
他们没有回复。
在另一封邮件中，我还要求通过WhatsApp联系我。
同样被忽略了。
2026年1月24日，我收到邮件说巴士将晚点15分钟到达。
尽管如此，我还是在11:30到达了指定地点。
另一位男士也从11:45开始就在那里。他告诉我，巴士上次从布尔圣莫里斯到日内瓦也是从这里出发的。
大约12:05，我收到一封邮件，内容如下：
“尊敬的Alexander Katsman先生，司机正在等您。请到我们的服务台来。
此致，Alpy Transfer团队”
这简直像个笑话，因为在圣莫里斯堡根本没有所谓的“服务台”。
另一位也在等车的男士尝试打电话到他们的办公室。大约过了一半时间，
他才接到回复，说巴士已经离开圣莫里斯堡了。
我只好打车，花了450欧元，因为如果错过航班，我不仅要支付新的机票和酒店费用，
还要耽误至少一个工作日。
我联系了Alpy Bus公司。
几周后，Alpy Bus通知我，司机在距离出发地650米的地方等我。
Alpy Bus承认是司机的失误，并表示会退款给我，
但我至今仍未收到任何退款。实际上，他们在四月份两个月后才说
他们会退款给Omni，让我联系他们。
我联系了他们，但Omni的客服回复说，由于延误/中断造成的赔偿
需要由承运商（Alpy Bus）直接处理。
我于2026年4月28日再次联系了Alpy Bus，但至今仍未收到回复。
千万不要使用Alpy Bus的服务！
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