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Lucy E
Do not book
Big Kral Legend的点评
点评：PLEASE READ BEFORE BOOKING – SERIOUS SAFETY CONCERNS
Our experience raised serious concerns regarding passenger safety, hygiene, first aid provision and the response to a medical emergency. When we raised our concerns, we found the response dismissive and rude.
The sea conditions that day were extremely rough. Guests at our hotel booked with another operator had their trip cancelled due to the conditions. Our trip still went ahead.
Once outside the harbour, the boat was moving so violently it was difficult to stand safely. In our opinion, these conditions were unsuitable for an excursion carrying so many families and young children.
Access to the boat was via a very high, steep ramp, with further steep steps on board. We also found the tables and general environment unhygienic.
Staff brought around a macaw for photographs. The bird appeared distressed and attempted to bite its handler. Guests were encouraged to pose with props and purchase expensive photographs. Children were then offered additional paid activities. The experience felt heavily focused on selling extras.
MY THREE-YEAR-OLD SUFFERED A HEAD INJURY
The most serious incident occurred when my three-year-old son fell and cut his head open.
For a vessel reportedly carrying up to 1,200 passengers, we expected adequate first aid equipment and staff who knew how to use it.
Instead, the supplies appeared extremely limited. Cotton wool was used to try to stop the bleeding and staff appeared unsure what first aid equipment was available.
Following the injury, our son became drowsy and extremely difficult to rouse. We wanted to leave the boat so he could receive medical assessment, but were told the sea conditions meant it was not possible to safely get us off the vessel.
Being stuck at sea with a three-year-old who had sustained a head injury and was becoming increasingly drowsy was terrifying.
We then had to remain on board.
The foam party raised further concerns. Children were running on extremely slippery surfaces and struggling to stay upright. Staircases did not appear adequately restricted or supervised despite wet foam spreading around the boat. In our opinion, this presented a serious fall risk.
Later, my daughter was sick. Despite asking several times for it to be cleaned, a bowl of water was eventually obtained and the vomit was effectively washed around the floor. The contaminated table was not properly cleaned.
We were left with a wet, contaminated floor, an unhygienic table and a three-year-old with a head injury. The meal of chicken and salad was also served on tables we already felt were unhygienic. Basic hygiene and infection-control procedures appeared inadequate.
The swim stops caused further concern. There appeared to be no clear system for accounting for how many passengers were in the sea at any given time.
With such large passenger numbers, there should be controlled entry and exit points, limits on numbers in the water, head counts and active crew supervision. Given the sea conditions, we also questioned whether swimming should have taken place at all.
Several passengers commented on how unsafe they felt the conditions were that day.
In our opinion, this excursion requires a serious review of its safety procedures. Staff should have appropriate first aid training, adequately stocked first aid equipment and clear procedures for medical emergencies. Hygiene procedures and supervision of water activities also need improvement.
Commercial considerations should never come before passenger safety. If weather and sea conditions are unsafe, excursions should be cancelled.
When we finally disembarked, we had been promised assistance getting our son to hospital. Instead, we climbed down the same steep access point and were left without the support promised.
Based on our experience, I could not recommend this trip to another family. Please research carefully and read previous reviews before booking.
Our experience raised serious concerns regarding passenger safety, hygiene, first aid provision and the response to a medical emergency. When we raised our concerns, we found the response dismissive and rude.
The sea conditions that day were extremely rough. Guests at our hotel booked with another operator had their trip cancelled due to the conditions. Our trip still went ahead.
Once outside the harbour, the boat was moving so violently it was difficult to stand safely. In our opinion, these conditions were unsuitable for an excursion carrying so many families and young children.
Access to the boat was via a very high, steep ramp, with further steep steps on board. We also found the tables and general environment unhygienic.
Staff brought around a macaw for photographs. The bird appeared distressed and attempted to bite its handler. Guests were encouraged to pose with props and purchase expensive photographs. Children were then offered additional paid activities. The experience felt heavily focused on selling extras.
MY THREE-YEAR-OLD SUFFERED A HEAD INJURY
The most serious incident occurred when my three-year-old son fell and cut his head open.
For a vessel reportedly carrying up to 1,200 passengers, we expected adequate first aid equipment and staff who knew how to use it.
Instead, the supplies appeared extremely limited. Cotton wool was used to try to stop the bleeding and staff appeared unsure what first aid equipment was available.
Following the injury, our son became drowsy and extremely difficult to rouse. We wanted to leave the boat so he could receive medical assessment, but were told the sea conditions meant it was not possible to safely get us off the vessel.
Being stuck at sea with a three-year-old who had sustained a head injury and was becoming increasingly drowsy was terrifying.
We then had to remain on board.
The foam party raised further concerns. Children were running on extremely slippery surfaces and struggling to stay upright. Staircases did not appear adequately restricted or supervised despite wet foam spreading around the boat. In our opinion, this presented a serious fall risk.
Later, my daughter was sick. Despite asking several times for it to be cleaned, a bowl of water was eventually obtained and the vomit was effectively washed around the floor. The contaminated table was not properly cleaned.
We were left with a wet, contaminated floor, an unhygienic table and a three-year-old with a head injury. The meal of chicken and salad was also served on tables we already felt were unhygienic. Basic hygiene and infection-control procedures appeared inadequate.
The swim stops caused further concern. There appeared to be no clear system for accounting for how many passengers were in the sea at any given time.
With such large passenger numbers, there should be controlled entry and exit points, limits on numbers in the water, head counts and active crew supervision. Given the sea conditions, we also questioned whether swimming should have taken place at all.
Several passengers commented on how unsafe they felt the conditions were that day.
In our opinion, this excursion requires a serious review of its safety procedures. Staff should have appropriate first aid training, adequately stocked first aid equipment and clear procedures for medical emergencies. Hygiene procedures and supervision of water activities also need improvement.
Commercial considerations should never come before passenger safety. If weather and sea conditions are unsafe, excursions should be cancelled.
When we finally disembarked, we had been promised assistance getting our son to hospital. Instead, we climbed down the same steep access point and were left without the support promised.
Based on our experience, I could not recommend this trip to another family. Please research carefully and read previous reviews before booking.
翻译：预订前请务必阅读——存在严重安全隐患
我们的经历引发了我们对乘客安全、卫生状况、急救措施以及医疗紧急情况应对机制的严重担忧。当我们提出这些顾虑时，得到的回应却漠不关心且态度粗鲁。
当天的海况极其恶劣。入住我们酒店的客人中，有些是通过其他运营商预订的，他们的行程因恶劣海况而被取消；而我们的行程却依然照常进行。
离开港口后……船只摇晃得极其厉害，根本难以站稳。我们认为，这样的条件根本不适合承载如此多的家庭和幼儿进行出游。
上船的通道是一条非常高且陡峭的斜坡，船上还有更多陡峭的台阶。我们还发现船上的餐桌及整体环境极不卫生。
工作人员带着一只金刚鹦鹉供游客拍照。那只鸟显得十分不安，还试图咬它的饲养员。游客们被鼓励使用各种道具摆姿势拍照，并购买价格不菲的照片。随后，孩子们又被提供了一些需要额外付费的活动。整个体验过程似乎完全以推销附加服务为目的。
我三岁的儿子头部受伤了
最严重的一起事件发生在我三岁的儿子跌倒时，他的头部被划出一道大口子。
对于一艘据称可搭载多达1200名乘客的船只而言，我们原以为船上会有充足的急救设备以及懂得如何使用这些设备的工作人员。
然而事实并非如此。物资显得极其匮乏。人们用棉球试图止血，而工作人员似乎也不清楚有哪些急救设备可用。
受伤后，我们的儿子变得昏昏欲睡，很难被唤醒。我们希望能离开船只以便他接受医疗检查，但对方告知由于海况恶劣，无法安全地将我们从船上救下。当时，我和一个头部受伤、越来越昏昏欲睡的三岁孩子被困在海上，那种感觉真是可怕至极。
随后，我们不得不继续留在船上。
泡沫派对引发了更多的担忧：孩子们在极其湿滑的地面上奔跑，很难保持站立姿势。尽管湿泡沫已遍布整艘船，但楼梯区域似乎并未得到妥善管控或专人监督。在我们看来，这存在极大的跌倒风险。
后来，我的女儿吐了。尽管我们多次要求打扫，最终也只得到一碗水，结果呕吐物被随意冲到了地板上。受污染的桌子也未被妥善清洁。
我们面对的是一片潮湿且受污染的地板、一张极不卫生的桌子，还有一个头部受伤的三岁孩子。用来盛放鸡肉和沙拉的餐桌，我们也觉得同样不卫生。基本的卫生与感染控制措施似乎远未做到位。
那些游泳暂停环节更是引发了我们的担忧。似乎并没有一个明确的制度来统计任何时刻海面上有多少乘客。
鉴于乘客人数众多，理应设置受控的进出点、对海中人数设限、进行人数清点，并安排工作人员密切监督。考虑到当时的海况，我们甚至质疑是否根本就不应该允许游泳。
多位乘客都提到，他们觉得当天的环境极其危险。
在我们看来，此次游览活动需要对安全程序进行认真审查。工作人员应接受适当的急救培训，配备充足的急救设备，并制定清晰的医疗紧急处理流程。卫生措施以及水上活动的监管也亟待改进。
商业利益绝不应凌驾于乘客安全之上。一旦天气或海况恶劣到不安全的程度，就应当取消游览活动。
当我们最终上岸时……我们原本得到承诺，会有人协助我们把儿子送往医院。然而，我们只能自己从那个陡峭的通道爬下去，最终没有得到任何承诺中的帮助。
根据我们的经历，我实在无法向其他家庭推荐这次行程。在预订之前，请务必仔细研究并阅读以往的评论。
我们的经历引发了我们对乘客安全、卫生状况、急救措施以及医疗紧急情况应对机制的严重担忧。当我们提出这些顾虑时，得到的回应却漠不关心且态度粗鲁。
当天的海况极其恶劣。入住我们酒店的客人中，有些是通过其他运营商预订的，他们的行程因恶劣海况而被取消；而我们的行程却依然照常进行。
离开港口后……船只摇晃得极其厉害，根本难以站稳。我们认为，这样的条件根本不适合承载如此多的家庭和幼儿进行出游。
上船的通道是一条非常高且陡峭的斜坡，船上还有更多陡峭的台阶。我们还发现船上的餐桌及整体环境极不卫生。
工作人员带着一只金刚鹦鹉供游客拍照。那只鸟显得十分不安，还试图咬它的饲养员。游客们被鼓励使用各种道具摆姿势拍照，并购买价格不菲的照片。随后，孩子们又被提供了一些需要额外付费的活动。整个体验过程似乎完全以推销附加服务为目的。
我三岁的儿子头部受伤了
最严重的一起事件发生在我三岁的儿子跌倒时，他的头部被划出一道大口子。
对于一艘据称可搭载多达1200名乘客的船只而言，我们原以为船上会有充足的急救设备以及懂得如何使用这些设备的工作人员。
然而事实并非如此。物资显得极其匮乏。人们用棉球试图止血，而工作人员似乎也不清楚有哪些急救设备可用。
受伤后，我们的儿子变得昏昏欲睡，很难被唤醒。我们希望能离开船只以便他接受医疗检查，但对方告知由于海况恶劣，无法安全地将我们从船上救下。当时，我和一个头部受伤、越来越昏昏欲睡的三岁孩子被困在海上，那种感觉真是可怕至极。
随后，我们不得不继续留在船上。
泡沫派对引发了更多的担忧：孩子们在极其湿滑的地面上奔跑，很难保持站立姿势。尽管湿泡沫已遍布整艘船，但楼梯区域似乎并未得到妥善管控或专人监督。在我们看来，这存在极大的跌倒风险。
后来，我的女儿吐了。尽管我们多次要求打扫，最终也只得到一碗水，结果呕吐物被随意冲到了地板上。受污染的桌子也未被妥善清洁。
我们面对的是一片潮湿且受污染的地板、一张极不卫生的桌子，还有一个头部受伤的三岁孩子。用来盛放鸡肉和沙拉的餐桌，我们也觉得同样不卫生。基本的卫生与感染控制措施似乎远未做到位。
那些游泳暂停环节更是引发了我们的担忧。似乎并没有一个明确的制度来统计任何时刻海面上有多少乘客。
鉴于乘客人数众多，理应设置受控的进出点、对海中人数设限、进行人数清点，并安排工作人员密切监督。考虑到当时的海况，我们甚至质疑是否根本就不应该允许游泳。
多位乘客都提到，他们觉得当天的环境极其危险。
在我们看来，此次游览活动需要对安全程序进行认真审查。工作人员应接受适当的急救培训，配备充足的急救设备，并制定清晰的医疗紧急处理流程。卫生措施以及水上活动的监管也亟待改进。
商业利益绝不应凌驾于乘客安全之上。一旦天气或海况恶劣到不安全的程度，就应当取消游览活动。
当我们最终上岸时……我们原本得到承诺，会有人协助我们把儿子送往医院。然而，我们只能自己从那个陡峭的通道爬下去，最终没有得到任何承诺中的帮助。
根据我们的经历，我实在无法向其他家庭推荐这次行程。在预订之前，请务必仔细研究并阅读以往的评论。
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