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Cam H
Dirty and over crowded, dismissive staff!
Plaza Premium Lounge (Schengen Area Departures Terminal 1)的点评
点评：1 Star
Terrible experience at Plaza Premium Lounge Rome.
For a business class lounge, this was extremely disappointing. On arrival, I asked about using the shower and was told the next available time was 9:00pm. My next flight was at 9:10pm, so this was completely useless.
What made it even more frustrating was that when I went to the shower area, the showers did not appear to be in use. I raised this with staff and was simply told no, with no attempt to help or find a practical solution.
The lounge itself was overcrowded, dirty and uncomfortable, with rude and dismissive staff. For a business class lounge, the whole experience was well below the standard expected.
A lounge should offer comfort, cleanliness and basic service before a flight. This offered none of that.
I would not recommend this lounge and would not use it again.
Terrible experience at Plaza Premium Lounge Rome.
For a business class lounge, this was extremely disappointing. On arrival, I asked about using the shower and was told the next available time was 9:00pm. My next flight was at 9:10pm, so this was completely useless.
What made it even more frustrating was that when I went to the shower area, the showers did not appear to be in use. I raised this with staff and was simply told no, with no attempt to help or find a practical solution.
The lounge itself was overcrowded, dirty and uncomfortable, with rude and dismissive staff. For a business class lounge, the whole experience was well below the standard expected.
A lounge should offer comfort, cleanliness and basic service before a flight. This offered none of that.
I would not recommend this lounge and would not use it again.
翻译：一星
罗马Plaza Premium贵宾休息室体验糟糕透顶。
作为商务舱休息室，这简直令人失望至极。抵达后，我询问能否使用淋浴，被告知最早的可用时间是晚上9点。我的下一班飞机是晚上9点10分，所以根本用不上。
更令人沮丧的是，当我前往淋浴区时，发现淋浴间似乎无人使用。我向工作人员反映了这个问题，但他们只是简单地拒绝，没有提供任何帮助或解决方案。
休息室本身人满为患，脏乱不堪，令人不适，工作人员态度粗鲁冷漠。作为商务舱休息室，整个体验远低于预期标准。
休息室应该在登机前提供舒适、清洁和基本服务。而这家休息室完全没有做到。
我不会推荐这家休息室，也不会再次光顾。
罗马Plaza Premium贵宾休息室体验糟糕透顶。
作为商务舱休息室，这简直令人失望至极。抵达后，我询问能否使用淋浴，被告知最早的可用时间是晚上9点。我的下一班飞机是晚上9点10分，所以根本用不上。
更令人沮丧的是，当我前往淋浴区时，发现淋浴间似乎无人使用。我向工作人员反映了这个问题，但他们只是简单地拒绝，没有提供任何帮助或解决方案。
休息室本身人满为患，脏乱不堪，令人不适，工作人员态度粗鲁冷漠。作为商务舱休息室，整个体验远低于预期标准。
休息室应该在登机前提供舒适、清洁和基本服务。而这家休息室完全没有做到。
我不会推荐这家休息室，也不会再次光顾。
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