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Julia S
Beware of rental rules outside of Business Hours
Leisure Car Rental的点评
点评：One thing I found misleading is that the company appears to present itself as operating 24/7, but in practice, customer service is only available during normal business hours.
If your flight is outside those hours, they instruct you to leave the rental car at the airport with the keys of the vehicle inside of the car, under the mat. Their process stipulates to take a parking ticket upon entering the airport parking lot and to leave the ticket on the dashboard. They then collect the vehicle later on when they open.
After I had already flown home, I was informed that the parking ticket was "missing" and that I would be charged a $50 fee. Since I had no photos or video showing that I had left the ticket on the dashboard as instructed, I had no way to verify what happened after I dropped off the vehicle.
My advice to anyone renting from Leisure Car Rental is simple: document everything when returning the car outside business hours. Take photos or, even better, a video showing the parking ticket, where you placed it, the condition of the vehicle, and the keys to the car placed under the mat as per their own instructions before you leave. It may save you from an unexpected dispute later.
This was a frustrating end to what had otherwise been a straightforward rental experience, and I hope this review helps other travelers avoid a similar situation
If your flight is outside those hours, they instruct you to leave the rental car at the airport with the keys of the vehicle inside of the car, under the mat. Their process stipulates to take a parking ticket upon entering the airport parking lot and to leave the ticket on the dashboard. They then collect the vehicle later on when they open.
After I had already flown home, I was informed that the parking ticket was "missing" and that I would be charged a $50 fee. Since I had no photos or video showing that I had left the ticket on the dashboard as instructed, I had no way to verify what happened after I dropped off the vehicle.
My advice to anyone renting from Leisure Car Rental is simple: document everything when returning the car outside business hours. Take photos or, even better, a video showing the parking ticket, where you placed it, the condition of the vehicle, and the keys to the car placed under the mat as per their own instructions before you leave. It may save you from an unexpected dispute later.
This was a frustrating end to what had otherwise been a straightforward rental experience, and I hope this review helps other travelers avoid a similar situation
翻译：我发现有一点很误导人：这家公司表面上宣称24小时营业，但实际上客服只在正常营业时间内提供服务。
如果你的航班在营业时间之外，他们会指示你将租车留在机场，并将车钥匙放在车内，垫子下面。他们的流程是，进入机场停车场时要领取停车票，并将停车票放在仪表盘上。他们会在营业时间结束后取车。
在我飞回家之后，他们却告诉我停车票“丢失”了，要收取50美元的费用。由于我没有照片或视频证明我按照指示把停车票放在了仪表盘上，所以我无法核实还车后到底发生了什么。
我对所有从Leisure Car Rental租车的人的建议很简单：在营业时间之外还车时，务必记录所有信息。离开前，请务必拍照，最好是录像，记录停车罚单、罚单放置位置、车辆状况以及按照停车场指示放在地垫下的车钥匙。这或许能避免日后发生意外纠纷。
原本顺畅的租车体验却以如此令人沮丧的方式收场，希望这篇评论能帮助其他旅客避免类似情况。
如果你的航班在营业时间之外，他们会指示你将租车留在机场，并将车钥匙放在车内，垫子下面。他们的流程是，进入机场停车场时要领取停车票，并将停车票放在仪表盘上。他们会在营业时间结束后取车。
在我飞回家之后，他们却告诉我停车票“丢失”了，要收取50美元的费用。由于我没有照片或视频证明我按照指示把停车票放在了仪表盘上，所以我无法核实还车后到底发生了什么。
我对所有从Leisure Car Rental租车的人的建议很简单：在营业时间之外还车时，务必记录所有信息。离开前，请务必拍照，最好是录像，记录停车罚单、罚单放置位置、车辆状况以及按照停车场指示放在地垫下的车钥匙。这或许能避免日后发生意外纠纷。
原本顺畅的租车体验却以如此令人沮丧的方式收场，希望这篇评论能帮助其他旅客避免类似情况。
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