下载App
资质规则
旅行
账户
Brad S
Terrible Mother's Day Experience - Unprofessional Staff
Treetop Trekking Miami的点评
点评：Terrible guest experience with the staff, Juliana, who said she was the manager.
We decided to go on Mother's Day since our daughter is in LA. Right after starting, my wife felt nauseous and dizzy and had to stop on the 1st obstacle. I attempted to turn back, but the girl at the starting point told me I had to complete the 1st few obstacles to get back to her. When I got back, we took our gear to the main office and explained what happened. The woman was not accommodating and told me she would offer a voucher to my wife, but NOT for me, since I started the course. Not for a second did anyone ask if my wife was ok, did she need medical attention, or ice, as it was 92° + out.
I explained the situation, and she didn't care. She said there was nothing she could do. I asked for a manager, and she advised me that she was the manager. I asked for her superior, and she said she was the only person to talk to. She wrote a customer service email for me to reach out to someone above her. I did write a detailed email to that email to get it returned, but the email was incorrect. Don't waste your time, they only care about your money and couldn't care less about someone's health.
TERRIBLE CUSTOMER SERVICE EXPERIENCE!!
We decided to go on Mother's Day since our daughter is in LA. Right after starting, my wife felt nauseous and dizzy and had to stop on the 1st obstacle. I attempted to turn back, but the girl at the starting point told me I had to complete the 1st few obstacles to get back to her. When I got back, we took our gear to the main office and explained what happened. The woman was not accommodating and told me she would offer a voucher to my wife, but NOT for me, since I started the course. Not for a second did anyone ask if my wife was ok, did she need medical attention, or ice, as it was 92° + out.
I explained the situation, and she didn't care. She said there was nothing she could do. I asked for a manager, and she advised me that she was the manager. I asked for her superior, and she said she was the only person to talk to. She wrote a customer service email for me to reach out to someone above her. I did write a detailed email to that email to get it returned, but the email was incorrect. Don't waste your time, they only care about your money and couldn't care less about someone's health.
TERRIBLE CUSTOMER SERVICE EXPERIENCE!!
翻译：糟糕的体验，工作人员朱莉安娜（Juliana）自称是经理。
我们决定在母亲节那天去，因为女儿在洛杉矶。刚开始，我妻子就感到恶心头晕，不得不停在第一个障碍处。我试图返回，但起点处的女孩告诉我，我必须完成前几个障碍才能回去。我回去后，我们带着装备去了办公室，解释了情况。那位女士态度冷漠，说她会给我妻子一张代金券，但不会给我，因为我已经开始了。当时室外温度超过92华氏度（约33摄氏度），没有人问过我妻子是否还好，是否需要医疗救助或冰敷。
我解释了情况，但她毫不在意。她说她无能为力。我要求见经理，她却说她就是经理。我又要求见她的上级，她说只有她才能说话。她给我写了一封客服邮件，让我联系她的上级。我回复了那封邮件，详细说明了情况，但邮件地址是错的。别浪费时间了，他们只关心你的钱，根本不在乎你的健康。
糟糕的客服体验！！
我们决定在母亲节那天去，因为女儿在洛杉矶。刚开始，我妻子就感到恶心头晕，不得不停在第一个障碍处。我试图返回，但起点处的女孩告诉我，我必须完成前几个障碍才能回去。我回去后，我们带着装备去了办公室，解释了情况。那位女士态度冷漠，说她会给我妻子一张代金券，但不会给我，因为我已经开始了。当时室外温度超过92华氏度（约33摄氏度），没有人问过我妻子是否还好，是否需要医疗救助或冰敷。
我解释了情况，但她毫不在意。她说她无能为力。我要求见经理，她却说她就是经理。我又要求见她的上级，她说只有她才能说话。她给我写了一封客服邮件，让我联系她的上级。我回复了那封邮件，详细说明了情况，但邮件地址是错的。别浪费时间了，他们只关心你的钱，根本不在乎你的健康。
糟糕的客服体验！！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
