点评:The museum is spread over three floors, although there is an additional €8 charge to access the third floor with the first and second floors being free, which makes the ticketing arrangement feel somewhat confusing.
For the €8 ticket, you also get access to the Max Beckmann Hall, but this is surprisingly small, with only 11 paintings and three sculptures, with a few additional works scattered around the other rooms. The GDR collection on the floors was also not particularly impressive and, overall, felt rather underwhelming.
The second floor is more visually interesting, with huge floor-to-ceiling glass windows and contemporary displays. The combination of concrete, extensive wood panelling and the modern interior creates a good contrast and gives the space a more contemporary feel.
Unfortunately, the staff experience was below par. The ticket sales assistant was noticeably grumpy and unhelpful, immediately creating an unfriendly impression.
Later, on the third floor, a gallery guard approached me and, in German, rather rudely told me that my sweater needed to be tied around . I didn’t initially understand what she was saying until she gestured the motion. I later translated my response into German that they way she instructed was rude and could have been kinder, showed it to her so that she could understand my feedback. She read it but simply walked away without apologising or acknowledging what I had said.
Overall, the artwork was okay, but the experience was let down by the staff. The museum has some attractive architectural spaces, particularly on the second floor, but the collection itself and the standard of customer service left something to be desired.
翻译:这座博物馆共有三层,不过要进入第三层需额外支付8欧元的费用,而第一层和第二层则免费开放。这样的售票方式显得有些令人困惑。
花费8欧元购买门票后,游客还可以进入马克斯·贝克曼厅,但该展厅出奇地小,仅陈列了11幅画作和3件雕塑,此外还有少量作品散置于其他各个展厅中。至于各楼层所展出的东德艺术藏品,也实在算不上令人印象深刻。总体而言,给人留下的印象相当平淡,没能带来多少惊喜。
二楼在视觉上更具吸引力,那里有巨大的落地玻璃窗以及现代化的展品陈列。混凝土、大面积的木饰面板与现代室内设计的结合形成了很好的对比效果,使整个空间显得更具时代感。
遗憾的是,服务体验欠佳。售票处的工作人员明显脾气暴躁且漠不关心,立刻给客人留下了不友好的印象。
后来,在三楼……一位画廊保安走过来,用德语相当粗鲁地告诉我,我的毛衣需要系起来。起初我没明白她在说什么,直到她做了个系衣服的手势。后来我按照她的指示用德语回复道:她的行为很无礼,本可以更友善一些。我把回复展示给她看,好让她明白我的反馈。但她只是看了一眼,便径直走开了,既没道歉,也没理会我说的话。
总的来说,那些艺术品还算不错。不过,这次体验因工作人员的表现而大打折扣。博物馆有一些颇具吸引力的建筑空间,尤其是二楼;但其藏品本身以及服务水准则略显欠佳。