下载App
资质规则
旅行
账户
Tripadvisor用户
7 months and still no refund
AURA SKYPOOL的点评
点评：Unfortunately, my experience with AURA SKYPOOL has been extremely disappointing.
I cancelled my reservation approximately 7 months ago. AURA confirmed in writing that my refund was approved and stated that refunds would be processed within 60–90 working days.
That deadline expired months ago, and I still have not received my money.
I have contacted AURA several times. Each time, I am told that my refund is approved and “in the processing queue”, but they cannot provide a refund date, transaction reference, or proof that the payment has actually been processed.
After waiting patiently for seven months and repeatedly trying to resolve the issue directly with AURA, I have now had to file a formal complaint with the Dubai Department of Economy and Tourism / Consumer Rights.
This is completely unacceptable for a venue of this level. Customers should not have to spend months chasing a refund that has already been approved.
I will update this review if and when my refund is finally received.
I cancelled my reservation approximately 7 months ago. AURA confirmed in writing that my refund was approved and stated that refunds would be processed within 60–90 working days.
That deadline expired months ago, and I still have not received my money.
I have contacted AURA several times. Each time, I am told that my refund is approved and “in the processing queue”, but they cannot provide a refund date, transaction reference, or proof that the payment has actually been processed.
After waiting patiently for seven months and repeatedly trying to resolve the issue directly with AURA, I have now had to file a formal complaint with the Dubai Department of Economy and Tourism / Consumer Rights.
This is completely unacceptable for a venue of this level. Customers should not have to spend months chasing a refund that has already been approved.
I will update this review if and when my refund is finally received.
翻译：遗憾的是，我在使用AURA SKYPOOL的服务时遭遇了极其令人失望的经历。
大约7个月前，我取消了预订。AURA书面确认我的退款申请已获批准，并承诺会在60至90个工作日内完成退款。
然而，这个期限早已过去，我至今仍未收到退款。
我多次联系AURA。每次对方都称我的退款申请已获批并“正在处理中”，但却无法告知具体的退款日期。交易参考编号，或者能够证明付款确实已处理的凭证。
在耐心等待了七个月，并多次尝试直接与AURA解决该问题后，我不得不向迪拜经济与旅游局/消费者权益部门提出正式投诉。
对于这种级别的场所而言，这种情况完全不可接受。顾客不应耗费数月时间去催促一个早已获批的退款。如果我最终收到退款，我会更新此评论。
大约7个月前，我取消了预订。AURA书面确认我的退款申请已获批准，并承诺会在60至90个工作日内完成退款。
然而，这个期限早已过去，我至今仍未收到退款。
我多次联系AURA。每次对方都称我的退款申请已获批并“正在处理中”，但却无法告知具体的退款日期。交易参考编号，或者能够证明付款确实已处理的凭证。
在耐心等待了七个月，并多次尝试直接与AURA解决该问题后，我不得不向迪拜经济与旅游局/消费者权益部门提出正式投诉。
对于这种级别的场所而言，这种情况完全不可接受。顾客不应耗费数月时间去催促一个早已获批的退款。如果我最终收到退款，我会更新此评论。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
