点评:Bad review incoming I'm afraid. Visited last Friday with ftiends to celebrate a good friends retirement. It was 6pm and very busy most of us got a seat apart from maybe 5 or 6 of 7s. We didn"t realise there was no standing in the Hoptimist which is fine, we understand it is a small venue and safety first etc. However it is not the fact that we weren't allowed to stay that we were unhappy about, it was the WAY we were told we couldn't stay. Whoever the female member of staff was spoke to us like dirt and was extremely rude. We were an older group not a gang of rowdy kids and her manner was totally out of order. Someone needs to give the staff a lesson in customer service if they want to build customer relations which I thought was the first rule of hospitality. However all was not lost we had a great night in the other Spondon watering holes who treated us like the bill and wage paying customers we are. And of course preached the word about the sh*te place we were thrown out of as we went 🤣
翻译:恐怕我要写个差评了。上周五我和朋友们去那里庆祝一位好朋友退休。当时是下午六点,人很多,除了五六个七岁的人之外,我们大部分人都找到了座位。我们之前不知道Hoptimist酒吧不允许站着,这倒也无妨,毕竟地方小,安全第一嘛。但是,让我们不高兴的不是不能待着,而是他们拒绝我们待着的方式。那位女服务员说话的语气极其恶劣,态度非常粗鲁。我们是一群年纪稍长的人,不是一群吵闹的孩子,她的态度完全不合适。如果他们想建立良好的客户关系(我认为这是待客之道的第一要义),就应该有人好好培训一下员工的客户服务。不过,也并非全是坏事。我们在Spondon的其他几家酒吧玩得很开心,那里的人们像对待付费顾客一样对待我们。当然,我们离开的时候也跟朋友们吐槽了那家被赶出来的破酒吧🤣