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“ Ignored & insulted by Gerry who works at the castle!!
Claregalway Castle的点评
点评：This review is about poor customer service from Gerry who works at the castle.He confirmed my reservation for April of 2027 but sent no confirmation number. He emailed me stating he would send payment link on Aug 26, 2026 the following day for our stay & didn’t. After 16 days & then emailing him 2 additional times to let him know I still got no response back. So I called him on Sept 11, & in a very soft spoken voice, I kindly explained. He admitted to receiving & reading my 2 additional emails & gave the excuse as to why he didn’t send the payment link after 16 days nor responding to my emails was because he was busy & that my stay wasn’t until the new year. After I asked him if he read my 2 emails he asked me if I wanted to proceed with the booking and I said yes. He said then lose the attitude. I kept my voice calm and said politely, I don’t have an attitude and every hotel that I have booked for my trip to Ireland has been paid for this is the only hotel that I have not and then he hung up on me and when I called back a voice mail recording came on. No one is too busy after 16 days to send a payment link & respond to an email, That is his job. He is irresponsible , disrespectful,, insulting and just lost a customer. I’m so glad I found this out prior to staying there.
He is there on the premises..
He is there on the premises..
翻译：这篇评论是关于城堡工作人员杰里提供的糟糕客户服务。他确认了我2027年4月的预订，但却没有发给我确认号码。他发邮件说会在2026年8月26日，也就是我们入住的前一天，发送付款链接，但实际上并没有。16天过去了，我又给他发了两封邮件提醒，依然没有收到回复。于是我在9月11日给他打电话，用非常温和的语气耐心地说明了情况。他承认收到了我的两封后续邮件并阅读过了。对于为何16天过去了仍不发送付款链接，也迟迟不回复我的邮件，他的借口是自己很忙，而且我的入住要等到新年才开始。在我询问他是否读了我的两封邮件后，他问我是否仍想继续预订，我回答“是的”。他随即说道：“那就别摆出那种态度。”我保持语气平静，礼貌地回应道。我没有任何态度问题，我为爱尔兰之旅预订的所有酒店费用都早已付清，只有这家酒店的费用还没付。然后他就挂断了我的电话；我回拨过去后只听到语音留言。16天过去了，他总不至于忙到连发送付款链接或回复邮件都做不到吧？那可是他的工作啊。他极其不负责任、毫无礼貌且言语粗鲁，现在他失去了一位顾客。我很庆幸自己在入住前就发现了这一点。
他现在就在酒店里……
他现在就在酒店里……
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