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Jenny S
Worts experience!
Lapis Spa的点评
点评：I had one of the worst customer service experiences at Lapis Spa. My husband and I made a reservation over the phone for my birthday and were looking forward to a relaxing day. When we arrived, we were told that no reservation existed under our name.
Instead of trying to help resolve the issue, the manager Jessica Carter dismissive and disrespectful. She implied that we must have called a different business, even though we were certain we had called Lapis Spa. There was no apology, no effort to investigate what happened, and no attempt to accommodate us on what was supposed to be a special occasion.
The only solution offered was to book another appointment , which completely missed the point since we had planned this visit specifically for my birthday. The lack of professionalism, empathy, and customer care was shocking.
What should have been a memorable birthday experience turned into a frustrating and disappointing ordeal. Based on this experience, I would not recommend Lapis Spa. Used to be a great place not anymore.
Instead of trying to help resolve the issue, the manager Jessica Carter dismissive and disrespectful. She implied that we must have called a different business, even though we were certain we had called Lapis Spa. There was no apology, no effort to investigate what happened, and no attempt to accommodate us on what was supposed to be a special occasion.
The only solution offered was to book another appointment , which completely missed the point since we had planned this visit specifically for my birthday. The lack of professionalism, empathy, and customer care was shocking.
What should have been a memorable birthday experience turned into a frustrating and disappointing ordeal. Based on this experience, I would not recommend Lapis Spa. Used to be a great place not anymore.
翻译：我在Lapis Spa遭遇了有史以来最糟糕的客户服务体验之一。我和丈夫提前打电话预订了我的生日，原本期待着度过轻松愉快的一天。然而，当我们到达时，却被告知没有以我们的名字预订的记录。
经理Jessica Carter非但没有尝试解决问题，反而态度傲慢无礼。她暗示我们一定是打错了电话，尽管我们确信自己打的是Lapis Spa的电话。她没有道歉，也没有试图调查原因，更没有尽力弥补我们这个特殊的日子。
他们提供的唯一解决方案是重新预约，但这完全没有考虑到我们特意为我的生日安排了这次水疗。他们缺乏专业精神、同理心和客户服务意识，令人震惊。
原本应该是一个难忘的生日体验，却变成了一场令人沮丧和失望的噩梦。基于这次经历，我不会推荐Lapis Spa。它曾经是一个很棒的地方，但现在却大不如前了。
经理Jessica Carter非但没有尝试解决问题，反而态度傲慢无礼。她暗示我们一定是打错了电话，尽管我们确信自己打的是Lapis Spa的电话。她没有道歉，也没有试图调查原因，更没有尽力弥补我们这个特殊的日子。
他们提供的唯一解决方案是重新预约，但这完全没有考虑到我们特意为我的生日安排了这次水疗。他们缺乏专业精神、同理心和客户服务意识，令人震惊。
原本应该是一个难忘的生日体验，却变成了一场令人沮丧和失望的噩梦。基于这次经历，我不会推荐Lapis Spa。它曾经是一个很棒的地方，但现在却大不如前了。
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