点评:Five months ago my 3-year-old son lost two fingers at this facility putting his finger in the wheel of an electric bike on the 2nd floor that had no protection screen . The administration was completely paralyzed. Not a single staff member was able to call an ambulance, no first aid. While my child was bleeding, the only thing anyone seemed concerned about was retrieving the tags from the cloakroom. No one took charge. A 72-year-old grandmother and a second, terrified child were left to manage the situation themselves. The staff couldn’t even be bothered to call them a taxi or contact me later to clarify whether the child was alive.
This venue is a frequent destination for schools and children’s groups. It has zero emergency protocols, zero crisis management training, and apparently zero regard for the children in its care.
翻译:五个月前,我三岁的儿子在这家机构里,因为在二楼骑电动自行车时手指被车轮夹住(车轮没有防护罩),失去了两根手指。管理层对此完全束手无策。没有一个工作人员能叫救护车,也没有人提供急救。我的孩子流血不止的时候,似乎唯一关心的就是去衣帽间取回孩子的标签。没有人挺身而出。一位72岁的老奶奶和另一个惊恐的孩子只能独自应对。工作人员甚至懒得帮他们叫出租车,事后也没有联系我确认孩子是否还活着。
这家机构经常接待学校和儿童团体。它没有任何应急预案,没有任何危机管理培训,而且显然对孩子们漠不关心。