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Nevada W
*Avoid!!! Chessington Safari Hotel*
Chessington World of Adventures Resort的点评
点评：We stayed at the Safari Hotel and had 2 days at the park 32/07/26-01/08/26.
The hotel was the worst experience, absolutely disgusting and I am still left wondering how they claim it's family friendly.
The park itself was ok. Some of the queues were a struggle, long wait times with a 3 year old are difficult.
We mainly went for the paw patrol land as my daughter is obsessed but after almost an hour queueing on day one she was left very disappointed that she couldn't go into the lookout tower to "get her mission" before riding the rollercoaster, luckily whatever the issue was had been fixed by day 2.
We were also disappointed we weren't able to see alot of the animals as the areas were shut despite the app saying all animals were "open" the ones we wanted to see we weren't able to.
I'd also love to suggest some more thrilling rides for smaller kids, my 3 year old was desperate to ride the huge Swinging Ship and the Dragons Fury coaster but only being 95cm wasn't tall enough despite thinking they looked so much more exciting than what she was able to ride, that's a problem we have everywhere she's a thrill seeker 😅
At the hotel, the beds were comfy, it was pretty quiet and staying in the resort meant we got early access the next morning and it was only a short walk.
BUT...
Everything else was terrible...
It has been over a month since our stay in a mold filled room at Chessington Safari hotel. With no resolution. I was told to email, as this wasn't up to their standard... but it has been a pointless endeavour so far.
Don't know what happened to it being a "family friendly" hotel. I personally would advise people to avoid the hotels at Chessington and save your money staying somewhere cheaper (and safer).
The room we stayed in was by all legal standards uninhabitable. The best we were offered as compensation for breaching consumer rights laws by supplying us with said room and putting our health at risk was £75 off our next stay (not even a third of the cost of our original stay) and not applicable as we will never stay there again. Then after a couple more weeks of waiting a £75 voucher. Just not good enough. People are paying for a service which is not provided and are entitled to proper compensation.
Despite wanting to, we couldn't just leave we'd had a five hour drive, a day in the park and an exhausted toddler who was fast asleep the second we actually got into the room (all I noticed before she fell straight asleep was her ripped bedding).
Broken furniture, black mold, peeling paint, ripped bedding. Along with water seeping up onto your feet as you walked on the bathroom floor. Hoping the water was just normal water coming up through the tiles, could be sewerage water hard to know in a bathroom.
Food was terrible too in the hotel and the booking system caused some issues. We were told we didn't have to book as the booking system was down, but the next morning for breakfast we were forced back into the same restaurant we had been in the night before because we hadn't booked. This led to my toddler barely eating, breakfast was better than the evening meal but still disappointing.
The food on the night was also expensive at £80 for 3 of us... Which wouldn't have mattered if it tasted of anything.... My 3 year old wouldn't even eat the pizza and that's her favourite food.
Overall the entire experience has just been stressful and continues to be now with the lack of customer service.
The room at the hotel was hazardous and uninhabitable.
Disappointing treatment guests.
Terrible food.
This is my family's personal experience staying in a standard twin room at the safari hotel.
If u read this, Please do not make the same mistake we made and stay at the resort hotels, enjoy a cheaper, nicer and safer stay somewhere else.
The hotel was the worst experience, absolutely disgusting and I am still left wondering how they claim it's family friendly.
The park itself was ok. Some of the queues were a struggle, long wait times with a 3 year old are difficult.
We mainly went for the paw patrol land as my daughter is obsessed but after almost an hour queueing on day one she was left very disappointed that she couldn't go into the lookout tower to "get her mission" before riding the rollercoaster, luckily whatever the issue was had been fixed by day 2.
We were also disappointed we weren't able to see alot of the animals as the areas were shut despite the app saying all animals were "open" the ones we wanted to see we weren't able to.
I'd also love to suggest some more thrilling rides for smaller kids, my 3 year old was desperate to ride the huge Swinging Ship and the Dragons Fury coaster but only being 95cm wasn't tall enough despite thinking they looked so much more exciting than what she was able to ride, that's a problem we have everywhere she's a thrill seeker 😅
At the hotel, the beds were comfy, it was pretty quiet and staying in the resort meant we got early access the next morning and it was only a short walk.
BUT...
Everything else was terrible...
It has been over a month since our stay in a mold filled room at Chessington Safari hotel. With no resolution. I was told to email, as this wasn't up to their standard... but it has been a pointless endeavour so far.
Don't know what happened to it being a "family friendly" hotel. I personally would advise people to avoid the hotels at Chessington and save your money staying somewhere cheaper (and safer).
The room we stayed in was by all legal standards uninhabitable. The best we were offered as compensation for breaching consumer rights laws by supplying us with said room and putting our health at risk was £75 off our next stay (not even a third of the cost of our original stay) and not applicable as we will never stay there again. Then after a couple more weeks of waiting a £75 voucher. Just not good enough. People are paying for a service which is not provided and are entitled to proper compensation.
Despite wanting to, we couldn't just leave we'd had a five hour drive, a day in the park and an exhausted toddler who was fast asleep the second we actually got into the room (all I noticed before she fell straight asleep was her ripped bedding).
Broken furniture, black mold, peeling paint, ripped bedding. Along with water seeping up onto your feet as you walked on the bathroom floor. Hoping the water was just normal water coming up through the tiles, could be sewerage water hard to know in a bathroom.
Food was terrible too in the hotel and the booking system caused some issues. We were told we didn't have to book as the booking system was down, but the next morning for breakfast we were forced back into the same restaurant we had been in the night before because we hadn't booked. This led to my toddler barely eating, breakfast was better than the evening meal but still disappointing.
The food on the night was also expensive at £80 for 3 of us... Which wouldn't have mattered if it tasted of anything.... My 3 year old wouldn't even eat the pizza and that's her favourite food.
Overall the entire experience has just been stressful and continues to be now with the lack of customer service.
The room at the hotel was hazardous and uninhabitable.
Disappointing treatment guests.
Terrible food.
This is my family's personal experience staying in a standard twin room at the safari hotel.
If u read this, Please do not make the same mistake we made and stay at the resort hotels, enjoy a cheaper, nicer and safer stay somewhere else.
翻译：我们下榻在Safari酒店，并于2026年7月32日至8月1日在公园里游玩了两天。
这家酒店的经历堪称最糟糕——简直令人作呕。我至今仍想不通，他们怎么能宣称这家酒店适合带孩子家庭入住呢。
公园本身还算不错。不过有些排队区让人头疼，带着一个3岁的孩子长时间等候实在很艰难。我们主要是冲着“汪汪队立大功”主题区去的，因为我女儿对它着迷至极。然而在第一天排了将近一个小时的队后，她还是大失所望——因为她没能进入瞭望塔去“接受任务”便无法乘坐过山车。幸运的是，到第二天那个问题便解决了。
我们还挺失望的，因为没能看到很多动物。虽然应用程序上显示所有区域都“开放”，但实际上很多区域都关闭了，我们想看的那些动物也一个都没见到。我还想推荐一些更适合年龄较小孩子的刺激游乐项目。我3岁的孩子特别想体验那个超大的摇摆船以及“龙之怒”过山车，可惜她的身高只有95厘米，达不到乘坐要求。尽管她觉得那些游乐项目看起来比她能玩的那些有趣多了，但身高限制确实是个问题——毕竟她是个喜欢寻求刺激的孩子呢😅
酒店的床铺很舒适，环境也相当安静。住在度假区内的话，第二天早上还能提前进入园区，而且从酒店走到园区也只需很短的步行路程。但是……
其他一切都糟糕透顶……
我们在切辛顿野生动物园酒店的那间满是霉菌的房间里住宿至今已一个多月了，问题却仍未得到解决。对方让我发邮件投诉，称这种情况不符合他们的标准……但到目前为止，我的努力毫无成效。
哪里体现得出这是一家“适合家庭入住”的酒店呢？我个人建议大家尽量避开切辛顿的酒店，把钱省下来去住些更便宜（也更安全）的地方吧。我们入住的房间从任何法律标准来看都根本不适合居住。由于他们违反了消费者权益法，为我们提供这样的房间并危及了我们的健康，他们给出的补偿仅仅是下次入住时可减免75英镑的费用（这一数额甚至不到我们原定住宿费用的三分之一）。不过这个优惠对我们毫无用处，因为我们再也不会去那里住宿了。又等了几周后，他们才给了我们一张75英镑的代金券。这点补偿实在不够啊。人们为并未实际提供的服务付费，因此有权获得合理的补偿。
虽然我们很想离开，但实在做不到——我们开了五个小时的车，还在公园里玩了一整天；等回到房间时，累坏了的幼儿立刻就睡着了（在她入睡前我唯一注意到的就是她床上的床单已经破烂不堪）。
家具损坏、黑霉滋生、油漆剥落，床单也破烂不堪。走在浴室地板上时，甚至还能感觉到有水渗到脚上。希望那些水只是从瓷砖缝隙中渗出来的普通水而已，也有可能是污水——在浴室里实在很难分辨。
酒店的食物也很难吃，预订系统也出了些问题。我们原本被告知由于系统故障所以无需预订，可第二天早上吃早餐时，因为我们没提前预订，就被迫回到前一晚去过的那家餐厅。结果我的幼儿在那里几乎什么都没吃。早餐比晚餐好一些，但依然令人失望。
当晚的食物价格也贵得离谱——我们三人吃了下来花了80英镑……如果食物好吃一点的话倒也无可厚非……可我3岁的孩子连披萨都不肯吃，而披萨本来是她最喜欢的食物啊。
总的来说，整个入住体验都充满压力；如今由于缺乏客户服务，情况依旧如此。
酒店的房间状况糟糕至极，根本无法居住。
对客人的待遇也令人失望。
食物更是糟糕透顶。这是我家人在Safari酒店入住标准双人间时的亲身经历。
如果您正在阅读此文，请务必避免犯我们同样的错误：选择其他度假酒店吧，这样您就能以更实惠的价格享受更优质且安全的住宿体验。
这家酒店的经历堪称最糟糕——简直令人作呕。我至今仍想不通，他们怎么能宣称这家酒店适合带孩子家庭入住呢。
公园本身还算不错。不过有些排队区让人头疼，带着一个3岁的孩子长时间等候实在很艰难。我们主要是冲着“汪汪队立大功”主题区去的，因为我女儿对它着迷至极。然而在第一天排了将近一个小时的队后，她还是大失所望——因为她没能进入瞭望塔去“接受任务”便无法乘坐过山车。幸运的是，到第二天那个问题便解决了。
我们还挺失望的，因为没能看到很多动物。虽然应用程序上显示所有区域都“开放”，但实际上很多区域都关闭了，我们想看的那些动物也一个都没见到。我还想推荐一些更适合年龄较小孩子的刺激游乐项目。我3岁的孩子特别想体验那个超大的摇摆船以及“龙之怒”过山车，可惜她的身高只有95厘米，达不到乘坐要求。尽管她觉得那些游乐项目看起来比她能玩的那些有趣多了，但身高限制确实是个问题——毕竟她是个喜欢寻求刺激的孩子呢😅
酒店的床铺很舒适，环境也相当安静。住在度假区内的话，第二天早上还能提前进入园区，而且从酒店走到园区也只需很短的步行路程。但是……
其他一切都糟糕透顶……
我们在切辛顿野生动物园酒店的那间满是霉菌的房间里住宿至今已一个多月了，问题却仍未得到解决。对方让我发邮件投诉，称这种情况不符合他们的标准……但到目前为止，我的努力毫无成效。
哪里体现得出这是一家“适合家庭入住”的酒店呢？我个人建议大家尽量避开切辛顿的酒店，把钱省下来去住些更便宜（也更安全）的地方吧。我们入住的房间从任何法律标准来看都根本不适合居住。由于他们违反了消费者权益法，为我们提供这样的房间并危及了我们的健康，他们给出的补偿仅仅是下次入住时可减免75英镑的费用（这一数额甚至不到我们原定住宿费用的三分之一）。不过这个优惠对我们毫无用处，因为我们再也不会去那里住宿了。又等了几周后，他们才给了我们一张75英镑的代金券。这点补偿实在不够啊。人们为并未实际提供的服务付费，因此有权获得合理的补偿。
虽然我们很想离开，但实在做不到——我们开了五个小时的车，还在公园里玩了一整天；等回到房间时，累坏了的幼儿立刻就睡着了（在她入睡前我唯一注意到的就是她床上的床单已经破烂不堪）。
家具损坏、黑霉滋生、油漆剥落，床单也破烂不堪。走在浴室地板上时，甚至还能感觉到有水渗到脚上。希望那些水只是从瓷砖缝隙中渗出来的普通水而已，也有可能是污水——在浴室里实在很难分辨。
酒店的食物也很难吃，预订系统也出了些问题。我们原本被告知由于系统故障所以无需预订，可第二天早上吃早餐时，因为我们没提前预订，就被迫回到前一晚去过的那家餐厅。结果我的幼儿在那里几乎什么都没吃。早餐比晚餐好一些，但依然令人失望。
当晚的食物价格也贵得离谱——我们三人吃了下来花了80英镑……如果食物好吃一点的话倒也无可厚非……可我3岁的孩子连披萨都不肯吃，而披萨本来是她最喜欢的食物啊。
总的来说，整个入住体验都充满压力；如今由于缺乏客户服务，情况依旧如此。
酒店的房间状况糟糕至极，根本无法居住。
对客人的待遇也令人失望。
食物更是糟糕透顶。这是我家人在Safari酒店入住标准双人间时的亲身经历。
如果您正在阅读此文，请务必避免犯我们同样的错误：选择其他度假酒店吧，这样您就能以更实惠的价格享受更优质且安全的住宿体验。
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