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Ahmed A
Horrible staff and mismanagement
Desert Falls Water & Adventure Park的点评
点评：Second Review _ Formal Complaint Regarding Staff Conduct
This is my second review of this facility, and I feel compelled to write it. I have children who need a fun outlet to relieve stress, so I cautiously drove over an hour to reach the park, only to be met with one of the most unacceptable displays of customer service I have experienced.
Upon arrival, only one ticket counter was open, and there was just one person ahead of us, yet it still took an unreasonably long time to be served. When I politely asked staff whether this was the only counter available, she replied aggressively: “That’s why I’m here, to open this counter to help.” Her tone was rude, dismissive, and entirely inappropriate for someone in a customer-facing role.
It did not end there. When the rest of my family arrived, this same staff member kept them waiting for over 40 minutes, insisting the NFC payment machine was functioning and that the fault lay with our cards, despite testing multiple cards. When my family requested she try a different machine, she flatly refused and instead repeatedly struck the screen while forcing the transaction through. After an unnecessary and entirely avoidable delay , she finally switched terminals, at which point the transaction went through immediately.
When my sister informed her we intended to file a formal complaint, her response was to say, plainly, that she did not care.
This is not how customers, or human beings, should be treated, whether in Qatar or anywhere else in the world. This incident reflects serious mismanagement and a clear failure in staff training. An employee with this attitude has no place representing this facility, and certainly no place under the Hilton name. I expect this to be addressed immediately, and I expect this staff member to be held accountable, up to and including removal from her position.
This is my second review of this facility, and I feel compelled to write it. I have children who need a fun outlet to relieve stress, so I cautiously drove over an hour to reach the park, only to be met with one of the most unacceptable displays of customer service I have experienced.
Upon arrival, only one ticket counter was open, and there was just one person ahead of us, yet it still took an unreasonably long time to be served. When I politely asked staff whether this was the only counter available, she replied aggressively: “That’s why I’m here, to open this counter to help.” Her tone was rude, dismissive, and entirely inappropriate for someone in a customer-facing role.
It did not end there. When the rest of my family arrived, this same staff member kept them waiting for over 40 minutes, insisting the NFC payment machine was functioning and that the fault lay with our cards, despite testing multiple cards. When my family requested she try a different machine, she flatly refused and instead repeatedly struck the screen while forcing the transaction through. After an unnecessary and entirely avoidable delay , she finally switched terminals, at which point the transaction went through immediately.
When my sister informed her we intended to file a formal complaint, her response was to say, plainly, that she did not care.
This is not how customers, or human beings, should be treated, whether in Qatar or anywhere else in the world. This incident reflects serious mismanagement and a clear failure in staff training. An employee with this attitude has no place representing this facility, and certainly no place under the Hilton name. I expect this to be addressed immediately, and I expect this staff member to be held accountable, up to and including removal from her position.
翻译：第二次评价 _ 关于工作人员服务态度的正式投诉
这是我对该场所的第二次评价，我觉得有必要写下这些内容。我有孩子，他们需要一个能释放压力、开怀玩耍的地方，因此我小心翼翼地驱车一个多小时才到达公园。然而，我所遇到的却是我经历过的最糟糕的服务体验之一。
到达后，只有一个售票窗口开放，排在我们前面也仅有一人而已，但我们仍然等了长得离谱的时间才得到服务。当我礼貌地询问工作人员这是否是唯一可用的收银台时，她态度恶劣地回应道：“我在这里就是为了打开这个收银台来提供帮助的。”她的语气粗鲁且漠不关心，对于一名直接面对顾客的员工来说，这种态度实在不合适。
事情并未就此结束。后来我的家人也到了，还是这位工作人员让他们等了40多分钟。尽管我们试了多张银行卡，她仍坚称NFC支付机器运转正常，问题出在我们的卡上。当我家人要求她试用另一台机器时，她断然拒绝，反而反复敲击屏幕并强行完成交易。经过一次完全可以避免的无谓延误后，她才更换了终端，此时交易才立即成功完成。
当我妹妹告知她我们打算提出正式投诉时，她的回应直截了当：她根本不在乎。
顾客——甚至任何人——都不应受到这样的对待。无论是在卡塔尔还是世界上的任何其他地方。这一事件反映出严重的管理失误以及员工培训方面的明显不足。抱有这种态度的员工根本没有资格代表这家酒店，更不应该以希尔顿的名义工作。我期望此事能得到立即处理，也希望该员工能被追究责任，甚至被撤销职务。
这是我对该场所的第二次评价，我觉得有必要写下这些内容。我有孩子，他们需要一个能释放压力、开怀玩耍的地方，因此我小心翼翼地驱车一个多小时才到达公园。然而，我所遇到的却是我经历过的最糟糕的服务体验之一。
到达后，只有一个售票窗口开放，排在我们前面也仅有一人而已，但我们仍然等了长得离谱的时间才得到服务。当我礼貌地询问工作人员这是否是唯一可用的收银台时，她态度恶劣地回应道：“我在这里就是为了打开这个收银台来提供帮助的。”她的语气粗鲁且漠不关心，对于一名直接面对顾客的员工来说，这种态度实在不合适。
事情并未就此结束。后来我的家人也到了，还是这位工作人员让他们等了40多分钟。尽管我们试了多张银行卡，她仍坚称NFC支付机器运转正常，问题出在我们的卡上。当我家人要求她试用另一台机器时，她断然拒绝，反而反复敲击屏幕并强行完成交易。经过一次完全可以避免的无谓延误后，她才更换了终端，此时交易才立即成功完成。
当我妹妹告知她我们打算提出正式投诉时，她的回应直截了当：她根本不在乎。
顾客——甚至任何人——都不应受到这样的对待。无论是在卡塔尔还是世界上的任何其他地方。这一事件反映出严重的管理失误以及员工培训方面的明显不足。抱有这种态度的员工根本没有资格代表这家酒店，更不应该以希尔顿的名义工作。我期望此事能得到立即处理，也希望该员工能被追究责任，甚至被撤销职务。
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