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Ksamil Beach的点评
点评：Our experience at Hotel PAJA Ksamil was extremely disappointing and very different from what the high rating and positive reviews suggest.
The biggest issue was the terrible attitude of the reception staff. We took three hotel towels to the beach and were told we had to pay €75 for the three towels, which is completely disproportionate for basic beach towels that cost 5€ at the supermarket. When I calmly explained that this was not fair, the receptionist started screaming at me, told me to “shut up”, and continued speaking to me very disrespectfully. We were even told to leave the hotel at 10 PM if we were not happy. I have never experienced such an aggressive and unprofessional reaction from hotel staff.
Communication is also difficult as the parents barely speak English. The son speaks English, but unfortunately his tone and attitude towards guests are extremely unpleasant. He should seriously learn the basics of hospitality and customer service.
There were also issues with the room: the AC was not working properly, and our blanket was taken from the room on the first day without explanation.
The breakfast was another disappointment. It was extremely basic and very poor quality, with little choice and cheap products. Even the juice tasted highly artificial, full of colouring and additives, rather than being actual juice.
The hotel may look nice and have a good location, but hospitality is about how you treat your guests, and unfortunately that was completely lacking here.
I was also surprised by the overwhelmingly positive reviews. I strongly recommend checking other platforms before booking, as our experience was nowhere near what some reviews suggest.
The biggest issue was the terrible attitude of the reception staff. We took three hotel towels to the beach and were told we had to pay €75 for the three towels, which is completely disproportionate for basic beach towels that cost 5€ at the supermarket. When I calmly explained that this was not fair, the receptionist started screaming at me, told me to “shut up”, and continued speaking to me very disrespectfully. We were even told to leave the hotel at 10 PM if we were not happy. I have never experienced such an aggressive and unprofessional reaction from hotel staff.
Communication is also difficult as the parents barely speak English. The son speaks English, but unfortunately his tone and attitude towards guests are extremely unpleasant. He should seriously learn the basics of hospitality and customer service.
There were also issues with the room: the AC was not working properly, and our blanket was taken from the room on the first day without explanation.
The breakfast was another disappointment. It was extremely basic and very poor quality, with little choice and cheap products. Even the juice tasted highly artificial, full of colouring and additives, rather than being actual juice.
The hotel may look nice and have a good location, but hospitality is about how you treat your guests, and unfortunately that was completely lacking here.
I was also surprised by the overwhelmingly positive reviews. I strongly recommend checking other platforms before booking, as our experience was nowhere near what some reviews suggest.
翻译：我们在PAJA Ksamil酒店的入住体验极其糟糕，与那些高评分和好评所描述的完全不符。
最大的问题就是前台工作人员极其恶劣的态度。我们带了三条酒店毛巾去海滩，却被告知需要为这三条毛巾支付75欧元的费用——这一价格对于在超市里仅卖5欧元的普通沙滩毛巾来说实在离谱。当我心平气和地指出这种做法不公平时，那位接待员竟然冲我大喊大叫。他让我“闭嘴”，还极其无礼地继续对我说话。我们甚至被要求：如果不满意，就在晚上10点前离开酒店。我从未遇到过酒店工作人员如此粗暴且不专业的对待。
沟通也很困难，因为父母几乎不会说英语。儿子虽然会说英语，但遗憾的是，他对客人的语气和态度极其恶劣。他真的应该好好学习一下待客之道和客户服务的基本准则。房间方面也有问题：空调无法正常工作，而且第一天我们的毯子就在没有任何解释的情况下被从房间里拿走了。
早餐同样令人失望。它极其简陋且质量很差，可选种类极少，所用的食材也很廉价。就连果汁尝起来也极其不自然，含有大量色素和添加剂，根本算不上真正的果汁。
这家酒店看似不错且位置优越，但待客之道的关键在于如何对待客人啊。可惜的是，这里完全缺乏这一点。
那些好评如潮的评论也让我颇感惊讶。我强烈建议在预订前先查看其他平台上的评价，因为我们的实际体验与那些评论所描述的相去甚远。
最大的问题就是前台工作人员极其恶劣的态度。我们带了三条酒店毛巾去海滩，却被告知需要为这三条毛巾支付75欧元的费用——这一价格对于在超市里仅卖5欧元的普通沙滩毛巾来说实在离谱。当我心平气和地指出这种做法不公平时，那位接待员竟然冲我大喊大叫。他让我“闭嘴”，还极其无礼地继续对我说话。我们甚至被要求：如果不满意，就在晚上10点前离开酒店。我从未遇到过酒店工作人员如此粗暴且不专业的对待。
沟通也很困难，因为父母几乎不会说英语。儿子虽然会说英语，但遗憾的是，他对客人的语气和态度极其恶劣。他真的应该好好学习一下待客之道和客户服务的基本准则。房间方面也有问题：空调无法正常工作，而且第一天我们的毯子就在没有任何解释的情况下被从房间里拿走了。
早餐同样令人失望。它极其简陋且质量很差，可选种类极少，所用的食材也很廉价。就连果汁尝起来也极其不自然，含有大量色素和添加剂，根本算不上真正的果汁。
这家酒店看似不错且位置优越，但待客之道的关键在于如何对待客人啊。可惜的是，这里完全缺乏这一点。
那些好评如潮的评论也让我颇感惊讶。我强烈建议在预订前先查看其他平台上的评价，因为我们的实际体验与那些评论所描述的相去甚远。
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