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Charley L
Polar Express Dereham Railway Station
Mid-Norfolk Railway的点评
点评：I would recommend spending your money elsewhere. Unfortunately, our experience was very disappointing from start to finish.
There wasn’t enough seating, and when I raised this with the admin team, I was told there were sufficient seats and that members of the public had simply left random seats empty. As a result, my partner and four-year-old had to stand in a hot tent while others were dancing around them, which was far from ideal.
When we boarded the train, there was an issue with our allocated seats despite us booking a high-priced package for four people. We were not seated together, which made things particularly difficult with a young child. Our baby kept trying to move between us, and although staff repeatedly told us to keep her seated, this was very challenging given we were spread out. It led to a frustrating and stressful experience rather than an enjoyable one.
When I tried to raise the issue, the response from both the admin team and a member of the acting staff was dismissive and lacked empathy. I was simply told it was an “admin issue,” with no attempt to resolve it in the moment or thereafter.
At the end of the experience, I asked if a staff member could take a photo of the four of us together, as this was meant to be a special occasion. Initially, this request was met with visible annoyance and reluctance, and although it was eventually agreed to, the interaction felt unwelcoming.
I understand the team may be tired after running multiple shows, but for families attending—especially children—this is meant to be a magical, one-time experience. Unfortunately, that wasn’t reflected in the service we received. There was also an inappropriate joke that referenced Philip Schofield.
I would not recommend this experience, and if you are planning to attend, I would advise lowering your expectations.
There wasn’t enough seating, and when I raised this with the admin team, I was told there were sufficient seats and that members of the public had simply left random seats empty. As a result, my partner and four-year-old had to stand in a hot tent while others were dancing around them, which was far from ideal.
When we boarded the train, there was an issue with our allocated seats despite us booking a high-priced package for four people. We were not seated together, which made things particularly difficult with a young child. Our baby kept trying to move between us, and although staff repeatedly told us to keep her seated, this was very challenging given we were spread out. It led to a frustrating and stressful experience rather than an enjoyable one.
When I tried to raise the issue, the response from both the admin team and a member of the acting staff was dismissive and lacked empathy. I was simply told it was an “admin issue,” with no attempt to resolve it in the moment or thereafter.
At the end of the experience, I asked if a staff member could take a photo of the four of us together, as this was meant to be a special occasion. Initially, this request was met with visible annoyance and reluctance, and although it was eventually agreed to, the interaction felt unwelcoming.
I understand the team may be tired after running multiple shows, but for families attending—especially children—this is meant to be a magical, one-time experience. Unfortunately, that wasn’t reflected in the service we received. There was also an inappropriate joke that referenced Philip Schofield.
I would not recommend this experience, and if you are planning to attend, I would advise lowering your expectations.
翻译：我建议您把钱花在别的地方。很遗憾，我们的体验从头到尾都非常令人失望。
座位不够，当我向管理团队反映这个问题时，他们却告诉我座位充足，只是有些乘客随意空着座位。结果，我的伴侣和四岁的孩子不得不站在一个闷热的帐篷里，周围还有人在跳舞，这实在太糟糕了。
我们上车后发现，尽管我们预订的是价格不菲的四人套票，但座位安排却出了问题。我们没能坐在一起，这让带着小孩的旅程变得格外艰难。我们的宝宝不停地想在我们之间乱跑，虽然工作人员反复提醒我们让她坐好，但由于我们彼此之间距离很远，这几乎是不可能的。这让我们的旅程变得令人沮丧和压力重重，而不是一次愉快的体验。
当我试图反映这个问题时，管理团队和一位值班工作人员都态度冷漠，缺乏同理心。我得到的答复仅仅是“行政问题”，并没有尝试立即或之后解决问题。
体验结束后，我请求工作人员帮我们四个人拍张合影，因为这原本是一个特别的场合。起初，我的请求明显遭到了工作人员的不耐烦和拒绝，虽然最终他们同意了，但整个过程让人感觉很不友好。
我理解工作人员可能在连续演出多场后感到疲惫，但对于前来体验的家庭——尤其是带孩子来的家庭——这应该是一次充满魔力、独一无二的体验。遗憾的是，我们所得到的服务并没有体现这一点。此外，他们还开了一个关于菲利普·斯科菲尔德的不恰当的玩笑。
我不推荐这次体验，如果您计划参加，我建议您降低期望值。
座位不够，当我向管理团队反映这个问题时，他们却告诉我座位充足，只是有些乘客随意空着座位。结果，我的伴侣和四岁的孩子不得不站在一个闷热的帐篷里，周围还有人在跳舞，这实在太糟糕了。
我们上车后发现，尽管我们预订的是价格不菲的四人套票，但座位安排却出了问题。我们没能坐在一起，这让带着小孩的旅程变得格外艰难。我们的宝宝不停地想在我们之间乱跑，虽然工作人员反复提醒我们让她坐好，但由于我们彼此之间距离很远，这几乎是不可能的。这让我们的旅程变得令人沮丧和压力重重，而不是一次愉快的体验。
当我试图反映这个问题时，管理团队和一位值班工作人员都态度冷漠，缺乏同理心。我得到的答复仅仅是“行政问题”，并没有尝试立即或之后解决问题。
体验结束后，我请求工作人员帮我们四个人拍张合影，因为这原本是一个特别的场合。起初，我的请求明显遭到了工作人员的不耐烦和拒绝，虽然最终他们同意了，但整个过程让人感觉很不友好。
我理解工作人员可能在连续演出多场后感到疲惫，但对于前来体验的家庭——尤其是带孩子来的家庭——这应该是一次充满魔力、独一无二的体验。遗憾的是，我们所得到的服务并没有体现这一点。此外，他们还开了一个关于菲利普·斯科菲尔德的不恰当的玩笑。
我不推荐这次体验，如果您计划参加，我建议您降低期望值。
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