点评:If I could give them "0" stars, I would! Just for context, this is my 3rd (and last) visit to their facility. The first time was in 2017 when they had the rescue animals close to LaBufadora. The 2nd time was in 2023 at this current facility. Both times, I did the experience where you hold the "cuddly" baby exotic cats - lion, tiger, jaguar, cheetah. It was a great experience!
I went back with my best friend (her first time) in August 2026 and everything was TOTALLY different! We paid $100 each for the "cuddle" experience. The person at the front desk went through ALL the options in detail and told us that we would be able to cuddle 5 different cats - lion, tiger, jaguar, cheetah and leopard. I put it on my credit card (THANK GOD) and we went into the park. When we got to the area, the tiger was gone. He was deathly ill (the trainer did they hoped he would survive). The jaguar was small, in his own cage. The lion and leopard were in the same cage, but were the size of large dogs! (Not a few months old and "cuddly") Not only that, the lion could not walk and keep falling over and the leopard was lying on the ground panting heavily. They both looked like they were I'll also and, given their large size, we didn't feel comfortable entering and interacting with them.
We went back to the front desk and requested a refund for the experience because we were not able to do it the way it was advertised (literally 1 healthy cub available out of the 5 promised). I OFFERED a reasonable compromise which was to deduct $70 from my payment ($35 per person to enter the park). We did look at the other animals so I thought that was fair. They only had to refund $130 to my card, but they refused. Their offer was to give me $100 in cash and spend $100 in the park. NO THANK YOU! We didn't want to eat there and were ready to leave to go to our next excursion!
I'm GLAD they didn't refund me because when I called my credit card company to do a charge back, the full charge was $225, NOT the $200 ($100 per person) they said!
Shady business practices FOR SURE! But worse than that, these animals ARE NOT being cared for the way that they should. It was very sad to see! This is what happens when corporate greed takes over!
翻译:如果可以给零星评价的话,我一定会给!顺便说一下,这是我第三次(也是最后一次)光顾他们的场所。第一次是在2017年,当时他们在拉布法多拉附近收养了一些野生动物。第二次则是在2023年,就是现在这个场所。两次我都体验了抱一抱那些“可爱”的幼年异国猫科动物——狮子、老虎、美洲豹、猎豹。那真是一次很棒的体验!
2026年8月,我和最好的朋友又去了一次(对她来说这是第一次)。结果一切都完全变了样!我们每人支付了100美元来体验“拥抱”服务。前台的工作人员详细地介绍了所有可选项目,并告诉我们可以拥抱5种不同的猫科动物——狮子、老虎、美洲豹、猎豹和豹子。我幸运地用信用卡支付了费用,随后我们便进入了公园。可当我们到达目的地后,发现老虎不见了。它病得极其严重(训练师们只能祈祷它能挺过来)。那只美洲豹体型很小,被关在单独的笼子里。而狮子和豹子则被关在同一个笼子里。不过它们的体型相当于大型犬那么大!(可不是才几个月大、可以抱在怀里的那种)不仅如此,那只狮子连路都走不稳,动不动就摔倒;那只豹子则躺在地上,气喘吁吁。它们俩看上去都病得不轻。考虑到它们体型庞大,我们实在不敢靠近或与它们互动。我们回到前台,要求退还费用,因为我们无法按照宣传中的方式参与活动(原本承诺会有5只健康的幼崽,但实际上只有1只)。我提出了一个合理的折中方案:从我的付款中扣除70美元(即每人需支付35美元才能入园)。毕竟我们也参观了其他动物,所以我觉得这个提议很公平。他们只需向我退款130美元即可,但他们却拒绝了。他们给出的方案是给我100美元现金,并让我在公园内再消费100美元。不用了,谢谢!我们并不想在那里用餐,早就准备离开去参加下一个行程了!
我很庆幸他们没有给我退款,因为当我联系信用卡公司申请拒付时,实际扣款金额为225美元,而非他们所说的200美元(每人100美元)!
绝对是不正当的商业行为!但更糟糕的是,这些动物根本没有得到应有的照料。看到这一幕真是令人心碎!这就是企业贪婪失控后带来的后果啊!