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Chris C
Made to stand in cramped bus after premature termination of train service
Glacier Express的点评
点评：Train service was canceled prematurely. We were made to disembark at Brig station when our final destination was Zermatt.
Inadequate alternative travel arrangements were provided, only 2 buses for the whole train. Many passengers were made to stand in a cramped bus for over an hour despite paying a sum for the supposed first class service.
The more accurate term would probably be “premium economy” to describe first class, with excellence class being the only true first class.
While it was understandable that due to an unforeseen circumstance, the train service had to stop, the quality of service recovery was poor as there were insufficient seats for all passengers. Given the circumstances we were made to endure, I must say it was an overall poor experience that was not reflective of first class service.
Prior to this, the Overall train service was good but do note the WIFI does not work for phone numbers outside of Europe as they will need to send an SMS for verification. So you will need your own mobile service if you wish to connect to the internet.
Inadequate alternative travel arrangements were provided, only 2 buses for the whole train. Many passengers were made to stand in a cramped bus for over an hour despite paying a sum for the supposed first class service.
The more accurate term would probably be “premium economy” to describe first class, with excellence class being the only true first class.
While it was understandable that due to an unforeseen circumstance, the train service had to stop, the quality of service recovery was poor as there were insufficient seats for all passengers. Given the circumstances we were made to endure, I must say it was an overall poor experience that was not reflective of first class service.
Prior to this, the Overall train service was good but do note the WIFI does not work for phone numbers outside of Europe as they will need to send an SMS for verification. So you will need your own mobile service if you wish to connect to the internet.
翻译：列车服务提前取消。我们的最终目的地是采尔马特，却被迫在布里格站下车。
提供的替代交通安排不足，整列火车只有两辆巴士。许多乘客被迫在拥挤的巴士里站了一个多小时，尽管他们支付了所谓的头等舱服务费用。
更准确的说法可能是“高级经济舱”，只有卓越舱才是真正的头等舱。
虽然可以理解由于不可预见的情况导致列车服务中断，但服务补救措施的质量很差，因为座位不足以容纳所有乘客。考虑到我们所经历的情况，我必须说这是一次糟糕的体验，完全不符合头等舱服务的标准。
在此之前，列车的整体服务还不错，但请注意，车上的Wi-Fi对欧洲以外的手机号码无法使用，因为他们需要发送短信进行验证。因此，如果您想连接互联网，则需要使用您自己的手机服务。
提供的替代交通安排不足，整列火车只有两辆巴士。许多乘客被迫在拥挤的巴士里站了一个多小时，尽管他们支付了所谓的头等舱服务费用。
更准确的说法可能是“高级经济舱”，只有卓越舱才是真正的头等舱。
虽然可以理解由于不可预见的情况导致列车服务中断，但服务补救措施的质量很差，因为座位不足以容纳所有乘客。考虑到我们所经历的情况，我必须说这是一次糟糕的体验，完全不符合头等舱服务的标准。
在此之前，列车的整体服务还不错，但请注意，车上的Wi-Fi对欧洲以外的手机号码无法使用，因为他们需要发送短信进行验证。因此，如果您想连接互联网，则需要使用您自己的手机服务。
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