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Maria therapist amazing
The Belfry Spa的点评
点评：We visited The Belfry Spa on Bank Holiday Monday and overall had quite a mixed experience.
The absolute highlight was my therapist, Maria. She was perfect – extremely knowledgeable, professional and gave an excellent full-body massage. I would definitely book with Maria again and couldn’t fault the treatment at all.
Unfortunately, the ground-floor spa facilities really let the experience down. The pool area and changing rooms feel shabby and dated and are definitely in need of refurbishment. The downstairs waiting area was particularly disappointing – it felt more like a hospital corridor than somewhere you would expect to relax before a spa treatment.
Even worse, there were two separate alarms/beeps constantly sounding while we were waiting, which made the area anything but relaxing. When we asked a member of staff about them, we were told they were alarms with batteries that needed changing. My immediate thought was: so change them! It seems such a simple thing to fix, particularly when guests are paying for a relaxing spa experience. This was first thing on a Bank Holiday Monday morning, so it wasn’t as though they had developed during a busy day.
On a positive note, the upstairs treatment rooms were much nicer, and the restaurant was lovely. We really enjoyed our lunch and the restaurant staff were excellent.
Maria and the restaurant team were fantastic, but the downstairs spa, pool and changing areas are badly in need of some attention and investment to bring them up to the standard you would expect from The Belfry.
The absolute highlight was my therapist, Maria. She was perfect – extremely knowledgeable, professional and gave an excellent full-body massage. I would definitely book with Maria again and couldn’t fault the treatment at all.
Unfortunately, the ground-floor spa facilities really let the experience down. The pool area and changing rooms feel shabby and dated and are definitely in need of refurbishment. The downstairs waiting area was particularly disappointing – it felt more like a hospital corridor than somewhere you would expect to relax before a spa treatment.
Even worse, there were two separate alarms/beeps constantly sounding while we were waiting, which made the area anything but relaxing. When we asked a member of staff about them, we were told they were alarms with batteries that needed changing. My immediate thought was: so change them! It seems such a simple thing to fix, particularly when guests are paying for a relaxing spa experience. This was first thing on a Bank Holiday Monday morning, so it wasn’t as though they had developed during a busy day.
On a positive note, the upstairs treatment rooms were much nicer, and the restaurant was lovely. We really enjoyed our lunch and the restaurant staff were excellent.
Maria and the restaurant team were fantastic, but the downstairs spa, pool and changing areas are badly in need of some attention and investment to bring them up to the standard you would expect from The Belfry.
翻译：我们在银行假日星期一去了贝尔弗里水疗中心，整体体验可以说是喜忧参半。
最令人满意的部分当属我的治疗师玛丽亚。她表现得无可挑剔——学识渊博、专业细致，给我做了一次非常出色的全身按摩。我绝对会再次预约玛丽亚的服务，对她的治疗毫无挑剔之处。
可惜的是，一楼的水疗设施严重拉低了整体体验。泳池区和更衣室显得破旧又过时，确实急需翻修。楼下的等候区实在令人失望——那里给人的感觉更像是医院的走廊，而不像是进行水疗前可以放松休息的地方。
更糟糕的是，我们在等候时听到有两种不同的警报声或哔哔声不断响起，使得整个环境根本谈不上是放松的。当我们向工作人员询问这些声音的来历时，对方答复说那是电池需要更换的警报器。我的第一反应就是：那就去换电池啊！这明明是件很容易解决的事情啊。尤其是在客人花钱来享受放松身心的水疗体验时。事情发生在银行假日周一的早晨，所以这些问题显然不是在繁忙的一天中才出现的。
值得称赞的是，楼上的治疗室要舒适得多，餐厅也很不错。我们非常享受那顿午餐，餐厅的服务人员也极为出色。
玛丽亚和餐厅团队表现得非常棒，但楼下的水疗区……泳池及更衣区亟需修缮与投资，这样才能达到贝尔弗里应有的水准。
最令人满意的部分当属我的治疗师玛丽亚。她表现得无可挑剔——学识渊博、专业细致，给我做了一次非常出色的全身按摩。我绝对会再次预约玛丽亚的服务，对她的治疗毫无挑剔之处。
可惜的是，一楼的水疗设施严重拉低了整体体验。泳池区和更衣室显得破旧又过时，确实急需翻修。楼下的等候区实在令人失望——那里给人的感觉更像是医院的走廊，而不像是进行水疗前可以放松休息的地方。
更糟糕的是，我们在等候时听到有两种不同的警报声或哔哔声不断响起，使得整个环境根本谈不上是放松的。当我们向工作人员询问这些声音的来历时，对方答复说那是电池需要更换的警报器。我的第一反应就是：那就去换电池啊！这明明是件很容易解决的事情啊。尤其是在客人花钱来享受放松身心的水疗体验时。事情发生在银行假日周一的早晨，所以这些问题显然不是在繁忙的一天中才出现的。
值得称赞的是，楼上的治疗室要舒适得多，餐厅也很不错。我们非常享受那顿午餐，餐厅的服务人员也极为出色。
玛丽亚和餐厅团队表现得非常棒，但楼下的水疗区……泳池及更衣区亟需修缮与投资，这样才能达到贝尔弗里应有的水准。
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