Don't eat at Hotel Zugspitze - 楚格峰 (加米许-帕坦克辛) - Zugspitze - 4293条旅客点评与比价

Bart G

Don't eat at Hotel Zugspitze

楚格峰的点评

2026年09月10日发布于: 海外

点评：After being persuaded by the hotel clerk at check in to make dinner plans for the hotel restaurant. We made reservations at the restaurant. So, at 6:30PM we sat down and ordered drinks. Around 6:45PM we ordered our dinners, with one being the daily special, one a fish dinner and the other the pasta spilt between the ladies. They served some bread that if thrown at a car the windshield would have broken it was so hard. And it didn't get better after that. So, as we sit and wait, we see a couple new tables arrive. Chatting and enjoying ourselves we sit and wait. 8"00Pm comes and goes and the other tables which arrived after we ordered start to receive the orders of food. Knowing we had ordered prior to their arrival we looked at each other and questioned why. So, it is now going on 9:00PM. Over 2 hours from the time we ordered, and the waiter says it will be ready soon. Really! Over 2 hours why others were being served before us. No excuse! Finally the food arrives. The fish is uneatable; the pasta is cold and the special so so. The waiter knew none of us ate what was served. So at 9:30 he asks if they could make us something different. Are you kidding ! Ordering again 3 hours later. So we pay and nothing was removed or explained for how terrible our experience was. Checking out the next day we confront the staff and say we shouldn't have to pay for such terrible food and service. They call and talk to the chef, and he says it's too late for him to do anything about. I highly recommend finding another restaurant in the city. Perhaps the worst meal of a lifetime!

翻译：在办理入住手续时，经酒店工作人员劝说，我们决定在酒店的餐厅用餐。于是我们便预订了位置。晚上6点半，我们入座并点了饮料。6点45分左右，我们点了晚餐：一道是当日特色菜，一道是鱼类大餐，还有一份意大利面则由女士们分享。餐厅上了一些面包，硬得简直可以拿来砸碎汽车的挡风玻璃。之后的情况也并无好转。就这样，我们坐着等待……我们看到几桌新客人进来了。我们一边聊天一边尽情享受时光，静静地坐着等候。晚上8点过去了，那些在我们点餐之后才来的桌子也开始收到食物。明明我们比他们先点餐，我们面面相觑，心生疑惑：为何会这样呢？现在都快9点了。从我们点餐到现在已经过了两个多小时，服务员却还说食物马上就好。真的吗！两个多小时了，为什么其他人都能先吃到饭呢？这根本说不过去啊！终于，食物上桌了。鱼根本没法吃；意大利面冷冰冰的，所谓的特色菜也也就那样。服务员注意到我们谁都没吃盘里的东西，于是在9点半时询问能否给我们换些别的。开什么玩笑！三个小时后又得重新点餐。我们付了钱，但没有任何食物被撤下，也没人对我们糟糕的用餐体验做出任何解释。第二天结账时，我们向工作人员提出异议，表示我们不该为如此糟糕的食物和服务买单。他们打电话给厨师商量。他说现在他做什么都来不及了。我强烈建议在这座城市里另找一家餐厅。这或许是我一生中最糟糕的一顿饭了！

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