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Sarah B
Wouldn’t have chosen the drive thru tour if rules were stated before we entered.
Keystone Safari的点评
点评：This was our first visit, and we brought 8 family members in a Ford Expedition. We specifically asked if the rear half glass could be open for the kids to feed the animals and we were told that was ok. I asked again to make sure because we didn’t want to participate with the back closed and we didn’t want to buy tickets before we cleared up that detail.
Once we had permission we paid $120 cash for 8 tickets and drove in with the hatch open. I know this for sure. On the first approach to the admission gate the lift glass was closed because we then went in reverse and drove to the gift shop counter to ask more questions about the Safari tour. When we realized that was not for another hour and 45 minutes we decided to return to the drive-through self guided tour. At that point I opened the lift glass in the gift shop parking lot and put down the third row seating and we drove 1/8 mile down the road to the drive thru entrance with the lift glass open.
As we entered the park there was a utility vehicle that drove past us on a side access “staff only” road and stopped at the end of the long straight road where we were stopped by an employee and told to close the glass lift gate. We said we were given permission before choosing to purchase the tickets. She said we had to close it to continue the tour or we would have to follow her out of the park. So I told her I would like a refund since we were misinformed about the conditions of our purchase and it was the only deciding factor for our purchase of tickets. She said she could escort us out if we want. I said I would prefer to be escorted out rather than be accused of enjoying the full tour with our window shut and being denied a refund. She said she couldn’t guarantee a refund but we could go to the gift shop and ask.
As we exited we spoke to another animal caretaker who repeated that we would have to ask Hayden in the office for a refund but that we could definitely get a 10% discount on the Safari tour. But that seemed to be a rip off because we only had a budget of $120 for the park experience and would have gone on the safari to begin with if we knew the glass could not be opened on the drive thru in our expedition.
In the office Hayden said that there would be no tour ticket prices refunded because we already saw the animals and entered the park. I reiterated that we only purchased tickets after receiving permission to enter with the glass open. She said we could have a 10% discount on the safari but no refund for tickets. Instead she offered a refund for the animal food buckets @$32, which was better than nothing. My dad recorded a video of her raising her voice at us and she was nearly hysterical to be recorded and demanded that he delete and leave the premises. She touched his phone and deleted it herself. Both of my sisters tried to explain the same ticket purchase circumstances and were denied refund, but we were told our behavior (not sure what - it was all just talking) was harassment and were told we had to leave immediately or be escorted off the property. We left with a short animal viewing, a very long hold up by employees, a feeling of being cheated out of an experience and without $120 cash.
Once we had permission we paid $120 cash for 8 tickets and drove in with the hatch open. I know this for sure. On the first approach to the admission gate the lift glass was closed because we then went in reverse and drove to the gift shop counter to ask more questions about the Safari tour. When we realized that was not for another hour and 45 minutes we decided to return to the drive-through self guided tour. At that point I opened the lift glass in the gift shop parking lot and put down the third row seating and we drove 1/8 mile down the road to the drive thru entrance with the lift glass open.
As we entered the park there was a utility vehicle that drove past us on a side access “staff only” road and stopped at the end of the long straight road where we were stopped by an employee and told to close the glass lift gate. We said we were given permission before choosing to purchase the tickets. She said we had to close it to continue the tour or we would have to follow her out of the park. So I told her I would like a refund since we were misinformed about the conditions of our purchase and it was the only deciding factor for our purchase of tickets. She said she could escort us out if we want. I said I would prefer to be escorted out rather than be accused of enjoying the full tour with our window shut and being denied a refund. She said she couldn’t guarantee a refund but we could go to the gift shop and ask.
As we exited we spoke to another animal caretaker who repeated that we would have to ask Hayden in the office for a refund but that we could definitely get a 10% discount on the Safari tour. But that seemed to be a rip off because we only had a budget of $120 for the park experience and would have gone on the safari to begin with if we knew the glass could not be opened on the drive thru in our expedition.
In the office Hayden said that there would be no tour ticket prices refunded because we already saw the animals and entered the park. I reiterated that we only purchased tickets after receiving permission to enter with the glass open. She said we could have a 10% discount on the safari but no refund for tickets. Instead she offered a refund for the animal food buckets @$32, which was better than nothing. My dad recorded a video of her raising her voice at us and she was nearly hysterical to be recorded and demanded that he delete and leave the premises. She touched his phone and deleted it herself. Both of my sisters tried to explain the same ticket purchase circumstances and were denied refund, but we were told our behavior (not sure what - it was all just talking) was harassment and were told we had to leave immediately or be escorted off the property. We left with a short animal viewing, a very long hold up by employees, a feeling of being cheated out of an experience and without $120 cash.
翻译：这是我们第一次造访，我们带着8位家人乘坐福特Expedition车前往。我们特意询问过后窗能否打开，好让孩子们喂动物，对方也答应了。为了确保万无一失，我又问了一遍，因为我们不想在后窗关闭的情况下参与活动，而且在把这个问题弄清楚之前也不想购票。
得到许可后，我们用现金支付了120美元购买了8张门票，然后打开后备箱门驾车进入。这一点我可以肯定。第一次靠近入场口时，升降玻璃窗是关闭的，因为我们当时倒车驶向礼品店的柜台，想进一步询问有关游猎之旅的相关信息。当我们得知游览要在一个小时45分钟后才开始时，便决定重新进行自驾自助游览。于是我在礼品店的停车场里打开升降玻璃窗，放倒第三排座椅，随后在玻璃窗保持开启的状态下驾车行驶了1/8英里，抵达了自驾入口。当我们进入公园时，有一辆多功能车从一条标有“仅限工作人员使用”的侧路上驶过我们身边，随后在那条笔直长路的尽头停了下来。这时一名工作人员叫住我们，要求我们关闭玻璃升降门。我们表示事先已经获得许可才决定购买门票。她则说我们必须关闭门才能继续游览，否则就只能跟着她离开公园。于是我告诉她，由于我们得到的购买信息有误，而这一信息正是我们决定购票的唯一依据，因此我希望能获得退款。她说如果我们愿意，可以亲自送我们离开。我表示，与其被指责为关着窗户享受了全程游览却还拒绝退款，我宁愿被“护送”离开。她说她无法保证能退款，但我们可以去礼品店问问看。离开时，我们与另一位动物饲养员交谈，他再次强调我们必须去办公室找海登申请退款，不过我们肯定能获得野生动物观光之旅10%的折扣。但这似乎有些坑人——我们的公园游览预算只有120美元。要是事先知道我们的车在自驾游览时车窗无法打开，我们根本就不会选择参加这次观光之旅了。在办公室里，海登表示不会退还任何旅游门票费用，因为我们已经观看了动物表演并进入了公园。我重申，我们是在得到“可以打开车窗进入”的许可后才购买的门票。她提出可以给我们10%的游猎券折扣，但门票费用仍无法退还。不过，她同意退还我们购买的那些价值32美元的动物饲料桶的费用，这总比什么都得不到要好。我爸爸录下了她冲我们大喊大叫的视频。被录下来后，她几乎要歇斯底里了，要求爸爸删掉视频并离开现场。她还亲手碰了爸爸的手机把视频删掉。我的两个姐姐也试图解释购票的经过，但都被拒绝了退款。而我们则被指控行为构成骚扰（不过我们只是说话而已，搞不清具体哪里算骚扰），并被命令立刻离开，否则就会被带出园区。最后，我们只短暂地观赏了一下动物便离开了。员工拖延了很长时间，让我感觉自己被剥夺了本应拥有的体验，而且我手头也没有120美元现金。
得到许可后，我们用现金支付了120美元购买了8张门票，然后打开后备箱门驾车进入。这一点我可以肯定。第一次靠近入场口时，升降玻璃窗是关闭的，因为我们当时倒车驶向礼品店的柜台，想进一步询问有关游猎之旅的相关信息。当我们得知游览要在一个小时45分钟后才开始时，便决定重新进行自驾自助游览。于是我在礼品店的停车场里打开升降玻璃窗，放倒第三排座椅，随后在玻璃窗保持开启的状态下驾车行驶了1/8英里，抵达了自驾入口。当我们进入公园时，有一辆多功能车从一条标有“仅限工作人员使用”的侧路上驶过我们身边，随后在那条笔直长路的尽头停了下来。这时一名工作人员叫住我们，要求我们关闭玻璃升降门。我们表示事先已经获得许可才决定购买门票。她则说我们必须关闭门才能继续游览，否则就只能跟着她离开公园。于是我告诉她，由于我们得到的购买信息有误，而这一信息正是我们决定购票的唯一依据，因此我希望能获得退款。她说如果我们愿意，可以亲自送我们离开。我表示，与其被指责为关着窗户享受了全程游览却还拒绝退款，我宁愿被“护送”离开。她说她无法保证能退款，但我们可以去礼品店问问看。离开时，我们与另一位动物饲养员交谈，他再次强调我们必须去办公室找海登申请退款，不过我们肯定能获得野生动物观光之旅10%的折扣。但这似乎有些坑人——我们的公园游览预算只有120美元。要是事先知道我们的车在自驾游览时车窗无法打开，我们根本就不会选择参加这次观光之旅了。在办公室里，海登表示不会退还任何旅游门票费用，因为我们已经观看了动物表演并进入了公园。我重申，我们是在得到“可以打开车窗进入”的许可后才购买的门票。她提出可以给我们10%的游猎券折扣，但门票费用仍无法退还。不过，她同意退还我们购买的那些价值32美元的动物饲料桶的费用，这总比什么都得不到要好。我爸爸录下了她冲我们大喊大叫的视频。被录下来后，她几乎要歇斯底里了，要求爸爸删掉视频并离开现场。她还亲手碰了爸爸的手机把视频删掉。我的两个姐姐也试图解释购票的经过，但都被拒绝了退款。而我们则被指控行为构成骚扰（不过我们只是说话而已，搞不清具体哪里算骚扰），并被命令立刻离开，否则就会被带出园区。最后，我们只短暂地观赏了一下动物便离开了。员工拖延了很长时间，让我感觉自己被剥夺了本应拥有的体验，而且我手头也没有120美元现金。
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