下载App
资质规则
旅行
账户
Tripadvisor用户
RUN FROM THIS PLACE!!!
Elation Brewing的点评
点评：RUN from this place!!! LONG STRAND OF HAIR ON MY PIZZA!!! I am so disappointed writing this review. I wanted to have the best experience, but my friends and I were treated horribly. I ordered the white pizza and experienced eating long brown hair on my food. I have short darker hair, so I knew this was not my own. The horrible experience began with the manager though. Initially, I was told that a manager was not on site and that a refund could not be processed; only a gift card to return back and eat more of the hair filled pizza or to purchase “merch.” I thought this was odd, but I obliged. Then the server returned again and asked if there was anything else she could do, like a remake order or a “drink on us.” She promised that the remake would not have the hair this time so again I obliged.
As I was waiting for the to-go remake order, a “manager” magically appeared and explained that since they were providing the remake, she would be taking the gift card back and proceeded to snatch the gift card off of the table. I was surprised by this as the first girl stated that the pizza would be complimentary for the inconvenience. When this was explained to the manager, she laughed in our faces and said “ I cannot believe you all want a gift card and a free pizza.” She was extremely rude and condescending and her lack of empathy for the situation spoke volumes.
*For context, this establishment did nothing to make the experience right. She simply refunded the order since they obviously took the pizza back. Also, she did not actually refund me all of my money. So, I did not get to have dinner as planned. Bottom line, avoid this place with horrible customer service and hair on your food (pictures provided).
Photos are of the pizza w/ hair attached to it. Again, my hair is short and much darker. Extremely disappointed in Elation Brewery. I’ve heard good things and was really looking forward to trying this location in Norfolk.
As I was waiting for the to-go remake order, a “manager” magically appeared and explained that since they were providing the remake, she would be taking the gift card back and proceeded to snatch the gift card off of the table. I was surprised by this as the first girl stated that the pizza would be complimentary for the inconvenience. When this was explained to the manager, she laughed in our faces and said “ I cannot believe you all want a gift card and a free pizza.” She was extremely rude and condescending and her lack of empathy for the situation spoke volumes.
*For context, this establishment did nothing to make the experience right. She simply refunded the order since they obviously took the pizza back. Also, she did not actually refund me all of my money. So, I did not get to have dinner as planned. Bottom line, avoid this place with horrible customer service and hair on your food (pictures provided).
Photos are of the pizza w/ hair attached to it. Again, my hair is short and much darker. Extremely disappointed in Elation Brewery. I’ve heard good things and was really looking forward to trying this location in Norfolk.
翻译：快跑！远离这家店！！！我的披萨里有一根长长的头发！！！写这篇评论真是太失望了。我本来想好好享受一下，结果我和朋友们受到了极其糟糕的对待。我点了白披萨，结果吃到了一根长长的棕色头发。我的头发又短又黑，所以我知道那肯定不是我的。糟糕的经历是从经理那里开始的。一开始，他们告诉我经理不在，所以不能退款，只能给我一张礼品卡，让我回来再吃一次有头发的披萨，或者去买“周边产品”。我觉得很奇怪，但还是接受了。之后服务员又过来问我是否还有其他需要，比如重新做一份或者请我喝一杯。她保证这次重新做的披萨里不会有头发，所以我又一次同意了。
在我等待外带重做披萨的时候，一位“经理”突然出现，解释说既然他们负责重做，她就要收回礼品卡，然后就从桌子上一把抢走了礼品卡。我对此感到很惊讶，因为之前那位服务员明明说过，为了弥补造成的不便，披萨会免费赠送。当我向经理解释情况时，她竟然当面嘲笑我们，说：“真不敢相信你们居然想要礼品卡和免费披萨。” 她的态度极其粗鲁傲慢，完全没有同理心。
*需要说明的是，这家店并没有采取任何补救措施。她只是因为披萨被收回就退款了。而且，她并没有全额退款。所以，我没能按计划吃上晚餐。总之，千万别去这家店，他们的客户服务糟糕透顶，而且食物里还有头发（附图）。
照片是披萨上粘着头发的样子。再次声明，我的头发很短，颜色也深得多。我对Elation Brewery这家店非常失望。我听说这家位于诺福克的店很不错，非常期待去试试。
在我等待外带重做披萨的时候，一位“经理”突然出现，解释说既然他们负责重做，她就要收回礼品卡，然后就从桌子上一把抢走了礼品卡。我对此感到很惊讶，因为之前那位服务员明明说过，为了弥补造成的不便，披萨会免费赠送。当我向经理解释情况时，她竟然当面嘲笑我们，说：“真不敢相信你们居然想要礼品卡和免费披萨。” 她的态度极其粗鲁傲慢，完全没有同理心。
*需要说明的是，这家店并没有采取任何补救措施。她只是因为披萨被收回就退款了。而且，她并没有全额退款。所以，我没能按计划吃上晚餐。总之，千万别去这家店，他们的客户服务糟糕透顶，而且食物里还有头发（附图）。
照片是披萨上粘着头发的样子。再次声明，我的头发很短，颜色也深得多。我对Elation Brewery这家店非常失望。我听说这家位于诺福克的店很不错，非常期待去试试。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
