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Kacy S
Not worth the customer service experience!
Pfingstegg的点评
点评：Unfortunately, this was the absolute worst experience of our Switzerland trip—and I rarely ever post negative reviews.
We purchased our tickets and walked to the platform, where we realized for the first time that the cable car had no seats and that passengers were expected to stand for the ride. A member of our party was already not feeling well and wasn’t sure they could safely stand for the duration of the trip. We paused to consider our options, but as they began feeling worse, we decided not to risk them becoming ill on the ride and returned inside and literally just a few feet from where we had purchased our tickets.
We politely explained the situation and requested a refund since we had not used the service. Unfortunately, we were met with an extremely rude and dismissive response and were given no options. We were simply pointed to a small-print, no-refund policy posted nearly seven feet off the ground, where it would be very difficult for someone of average height to notice.
I asked if we could speak with someone who had the authority to consider an exception given the circumstances. We were told that person was on holiday.
I cannot emphasize enough how rude and disrespectful we felt we were treated. We were left feeling as though we had been hustled after what should have been a simple and understandable situation.
I’m sure the other passengers appreciated that we chose not to board rather than risk having someone become ill during the ride. At the very least, the refund policy should be posted somewhere clearly visible before customers purchase their tickets. More importantly, when someone has an unexpected physical limitation or becomes ill, a little kindness and understanding would go a long way.
A disappointing experience, especially in a country that has otherwise been incredibly welcoming and accommodating.
We purchased our tickets and walked to the platform, where we realized for the first time that the cable car had no seats and that passengers were expected to stand for the ride. A member of our party was already not feeling well and wasn’t sure they could safely stand for the duration of the trip. We paused to consider our options, but as they began feeling worse, we decided not to risk them becoming ill on the ride and returned inside and literally just a few feet from where we had purchased our tickets.
We politely explained the situation and requested a refund since we had not used the service. Unfortunately, we were met with an extremely rude and dismissive response and were given no options. We were simply pointed to a small-print, no-refund policy posted nearly seven feet off the ground, where it would be very difficult for someone of average height to notice.
I asked if we could speak with someone who had the authority to consider an exception given the circumstances. We were told that person was on holiday.
I cannot emphasize enough how rude and disrespectful we felt we were treated. We were left feeling as though we had been hustled after what should have been a simple and understandable situation.
I’m sure the other passengers appreciated that we chose not to board rather than risk having someone become ill during the ride. At the very least, the refund policy should be posted somewhere clearly visible before customers purchase their tickets. More importantly, when someone has an unexpected physical limitation or becomes ill, a little kindness and understanding would go a long way.
A disappointing experience, especially in a country that has otherwise been incredibly welcoming and accommodating.
翻译：不幸的是，这是我们瑞士之旅中最糟糕的体验——而我很少给出负面评价。
我们买好票后走到站台，这时才首次发现缆车里没有座位，乘客必须全程站立。我们一行人中有人身体不太舒服，不确定自己能否在整个行程中安全地站立着。我们稍作停顿，考虑了一下应对办法，但随着其身体状况愈发糟糕……我们决定不冒让孩子们在旅途中生病的风险，于是回到室内——其实距离我们买票的地方只有几步之遥。我们礼貌地说明了情况，并请求退款，因为我们并未使用该项服务。遗憾的是，我们得到的却是一系列极其粗鲁且漠不关心的回应，对方根本没给我们任何选择余地。他们只是指了指贴在离地面近七英尺高处的一条关于“不予退款”的小字条款而已。对于身高普通的人来说，很难注意到这一点。
我询问是否能与有权根据具体情况酌情破例处理的人谈谈。对方答复说那个人正在休假。
我们觉得自己受到了极其无礼且不尊重的对待，这种感受再怎么强调也不为过。本应是个简单明了的情况，我们却最终感觉自己被欺骗了。我确信其他乘客也理解我们为何选择不登车——这么做是为了避免有人在旅途中生病。至少，退款政策应当在顾客购票前就明确公示出来。更重要的是，当有人突然出现身体上的不适宜状况或生病时，一点善意与理解便能起到大作用。
这是一次令人失望的体验。尤其是在一个向来极其热情好客、包容度极高的国家里。
我们买好票后走到站台，这时才首次发现缆车里没有座位，乘客必须全程站立。我们一行人中有人身体不太舒服，不确定自己能否在整个行程中安全地站立着。我们稍作停顿，考虑了一下应对办法，但随着其身体状况愈发糟糕……我们决定不冒让孩子们在旅途中生病的风险，于是回到室内——其实距离我们买票的地方只有几步之遥。我们礼貌地说明了情况，并请求退款，因为我们并未使用该项服务。遗憾的是，我们得到的却是一系列极其粗鲁且漠不关心的回应，对方根本没给我们任何选择余地。他们只是指了指贴在离地面近七英尺高处的一条关于“不予退款”的小字条款而已。对于身高普通的人来说，很难注意到这一点。
我询问是否能与有权根据具体情况酌情破例处理的人谈谈。对方答复说那个人正在休假。
我们觉得自己受到了极其无礼且不尊重的对待，这种感受再怎么强调也不为过。本应是个简单明了的情况，我们却最终感觉自己被欺骗了。我确信其他乘客也理解我们为何选择不登车——这么做是为了避免有人在旅途中生病。至少，退款政策应当在顾客购票前就明确公示出来。更重要的是，当有人突然出现身体上的不适宜状况或生病时，一点善意与理解便能起到大作用。
这是一次令人失望的体验。尤其是在一个向来极其热情好客、包容度极高的国家里。
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