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Olesja K
Unpleasant experience with security and an unexpected fine
Elamus Spa的点评
点评：Unpleasant experience with security and an unexpected fine
I had a very unpleasant experience at Elamus Spa. A security guard confronted me because I was drinking my own beer in the changing room. I understand that the spa has rules prohibiting outside food and drinks, but the way the situation was handled was unacceptable.
The security guard threatened to call the police and told me to call my mother, grandmother, or father if I did not have enough money to pay. I felt intimidated and humiliated by this behaviour.
I was required to pay €30 on the spot, at the reception, in the presence of the security guard. I was not given a clear explanation of the legal basis for the fine or proper documentation at the time of payment. The payment was made under pressure, and only later was a document regarding the fine sent to me.
I believe that even when a customer breaks the establishment’s rules, staff must act professionally and respectfully. Any penalty should have a clear legal basis, be properly explained, and be documented transparently.
This experience left me very disappointed. I hope the management reviews the security guard’s conduct and the way fines are imposed on customers. Following house rules should not mean that customers have to tolerate intimidation or disrespect.
I had a very unpleasant experience at Elamus Spa. A security guard confronted me because I was drinking my own beer in the changing room. I understand that the spa has rules prohibiting outside food and drinks, but the way the situation was handled was unacceptable.
The security guard threatened to call the police and told me to call my mother, grandmother, or father if I did not have enough money to pay. I felt intimidated and humiliated by this behaviour.
I was required to pay €30 on the spot, at the reception, in the presence of the security guard. I was not given a clear explanation of the legal basis for the fine or proper documentation at the time of payment. The payment was made under pressure, and only later was a document regarding the fine sent to me.
I believe that even when a customer breaks the establishment’s rules, staff must act professionally and respectfully. Any penalty should have a clear legal basis, be properly explained, and be documented transparently.
This experience left me very disappointed. I hope the management reviews the security guard’s conduct and the way fines are imposed on customers. Following house rules should not mean that customers have to tolerate intimidation or disrespect.
翻译：在安保方面的糟糕体验以及意料之外的罚款
我在Elamus Spa经历了一次极其不愉快的经历。由于我在更衣室里喝自己带的啤酒，一名保安便来质问我。我明白水疗中心有禁止携带外部食物和饮料的规定，但处理此事的方式实在不可接受。
那名保安威胁要报警，还说我如果付不起费用，就打电话给母亲、祖母或父亲。这种行为让我感到畏惧与屈辱。
我被要求在保安的监视下，当场在接待处支付30欧元。付款时，我并未得到关于罚款法律依据的明确说明，也未收到任何相关文件。我是在压力之下才付款的，后来才收到有关该罚款的文件。
我认为，即便顾客违反了场所规定，工作人员也应当保持专业与尊重的态度。任何处罚都应当具备明确的法律依据，需向当事人作出妥善解释，并留有透明的书面记录。
这次经历让我极为失望。我希望管理层能重新审视保安人员的行为举止，以及向顾客处以罚款的方式。遵守店内规定绝不应意味着顾客必须忍受恐吓或不尊重的对待。
我在Elamus Spa经历了一次极其不愉快的经历。由于我在更衣室里喝自己带的啤酒，一名保安便来质问我。我明白水疗中心有禁止携带外部食物和饮料的规定，但处理此事的方式实在不可接受。
那名保安威胁要报警，还说我如果付不起费用，就打电话给母亲、祖母或父亲。这种行为让我感到畏惧与屈辱。
我被要求在保安的监视下，当场在接待处支付30欧元。付款时，我并未得到关于罚款法律依据的明确说明，也未收到任何相关文件。我是在压力之下才付款的，后来才收到有关该罚款的文件。
我认为，即便顾客违反了场所规定，工作人员也应当保持专业与尊重的态度。任何处罚都应当具备明确的法律依据，需向当事人作出妥善解释，并留有透明的书面记录。
这次经历让我极为失望。我希望管理层能重新审视保安人员的行为举止，以及向顾客处以罚款的方式。遵守店内规定绝不应意味着顾客必须忍受恐吓或不尊重的对待。
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