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Blueman4life2
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Great Wolf Lodge的点评
点评：I stayed at Great Wolf Lodge Southern California in Garden Grove for 16 days, from the end of April through the middle of May. The resort is located at 12681 Harbor Boulevard in Garden Grove.
Since I was staying for an extended period, I got a chance to really experience the hotel beyond just a typical overnight stay. Unfortunately, one of my biggest issues was the housekeeping policy. When I checked in, the front desk did not tell me that I needed to call and schedule housekeeping if I wanted my room cleaned. Since 2021, every hotel I have stayed at has gone back to regular housekeeping, with no scheduling required, so I was not expecting this. I spent about a week calling housekeeping about getting the trash removed, dirty towels taken away, and clean towels brought to me. One of the housekeepers eventually told me that guests were supposed to call ahead to schedule housekeeping to clean the room, and apparently the front desk was supposed to explain this at check-in. Because I wasn't given that information, I even went down the street to Daiso to buy a small broom and dustpan so I could clean the room myself.
The room itself was comfortable, and the staff were generally friendly and helpful. However, after staying for 16 days, having to repeatedly make calls for basic housekeeping needs became frustrating. I feel the housekeeping procedure should have been clearly explained at check-in so guests know what is expected of them from the beginning.
One thing I really liked about the location is the convenience. There is an El Super market right next door, which made it easy to pick up groceries and other necessities during my extended stay. There is also a McDonald's just down the street, which was another convenient option for a quick meal.
Another convenience was being able to receive and pick up my Amazon packages easily from the front desk. I also appreciated that the resort accommodated disabled guests by allowing us to go to the front of the check-in line. If you need this accommodation, you just go to the left side of the check-in desk. This made the check-in process much easier for me.
On the other hand, the staff in the water park were extremely helpful and accommodating. I am a disabled person, and I really appreciated that there were lifts available to help me get in and out of the water. The staff even helped me get situated on one of the tubes so I could enjoy the lazy river. That meant a lot to me and allowed me to enjoy an experience that I might otherwise have had difficulty participating in.
Overall, I gave Great Wolf Lodge Southern California 3 stars. I would have given the resort 4 stars if it weren't for the housekeeping situation. The stay was not bad, and the water park staff were excellent, but the lack of communication about housekeeping took away from the experience. A simple explanation from the front desk at check-in would have prevented a lot of unnecessary calls and frustration.
Since I was staying for an extended period, I got a chance to really experience the hotel beyond just a typical overnight stay. Unfortunately, one of my biggest issues was the housekeeping policy. When I checked in, the front desk did not tell me that I needed to call and schedule housekeeping if I wanted my room cleaned. Since 2021, every hotel I have stayed at has gone back to regular housekeeping, with no scheduling required, so I was not expecting this. I spent about a week calling housekeeping about getting the trash removed, dirty towels taken away, and clean towels brought to me. One of the housekeepers eventually told me that guests were supposed to call ahead to schedule housekeeping to clean the room, and apparently the front desk was supposed to explain this at check-in. Because I wasn't given that information, I even went down the street to Daiso to buy a small broom and dustpan so I could clean the room myself.
The room itself was comfortable, and the staff were generally friendly and helpful. However, after staying for 16 days, having to repeatedly make calls for basic housekeeping needs became frustrating. I feel the housekeeping procedure should have been clearly explained at check-in so guests know what is expected of them from the beginning.
One thing I really liked about the location is the convenience. There is an El Super market right next door, which made it easy to pick up groceries and other necessities during my extended stay. There is also a McDonald's just down the street, which was another convenient option for a quick meal.
Another convenience was being able to receive and pick up my Amazon packages easily from the front desk. I also appreciated that the resort accommodated disabled guests by allowing us to go to the front of the check-in line. If you need this accommodation, you just go to the left side of the check-in desk. This made the check-in process much easier for me.
On the other hand, the staff in the water park were extremely helpful and accommodating. I am a disabled person, and I really appreciated that there were lifts available to help me get in and out of the water. The staff even helped me get situated on one of the tubes so I could enjoy the lazy river. That meant a lot to me and allowed me to enjoy an experience that I might otherwise have had difficulty participating in.
Overall, I gave Great Wolf Lodge Southern California 3 stars. I would have given the resort 4 stars if it weren't for the housekeeping situation. The stay was not bad, and the water park staff were excellent, but the lack of communication about housekeeping took away from the experience. A simple explanation from the front desk at check-in would have prevented a lot of unnecessary calls and frustration.
翻译：从四月末到五月中旬，我在加登格罗夫的南加州大狼度假村住了16天。该度假村位于加登格罗夫的哈伯大道12681号。
由于入住时间较长，我得以超越普通过夜客人的视角来真正体验这家酒店。遗憾的是，最让我头疼的问题之一就是其清洁政策。办理入住时，前台并没有告诉我，如果想要打扫房间就必须打电话预约。自2021年起，我住过的每家酒店都恢复了常规的客房清洁服务，无需提前预约，所以我完全没料到会有这种情况。我花了大约一周时间不断给客房服务部打电话，要求他们把垃圾清理掉、换走脏毛巾并送上干净的毛巾。后来，其中一位清洁员告诉我，客人本应提前打电话预约清洁服务，而前台也理应在办理入住时向客人说明这一点。由于我没得到这些信息，我甚至走到街对面的大创超市去买了一把小扫帚和簸箕，好自己打扫房间。
房间本身很舒适，工作人员也大多友善且乐于助人。不过，在住了16天之后。不得不反复打电话来处理一些基本的客房服务需求，这真让人心烦。我觉得在入住时就应该把清洁服务的相关流程解释清楚，这样客人从一开始就知道自己需要做什么。
这个地点的一个优点就是便利性。隔壁就是El Super超市，在我长期入住期间，买食品和其他生活必需品都十分方便。街道不远处还有一家麦当劳。这也是一个能快速解决用餐问题的便利选择。
另一个便利之处就是可以很轻松地在前台接收并领取我的亚马逊包裹。我也很感激度假村为残疾客人提供的便利措施——允许我们无需排队，直接到前台办理入住。如果有此类需求，只需前往办理台的左侧即可。这大大简化了我的入住流程。
另一方面，水上乐园的工作人员非常热心且乐于助人。我是一名残障人士，我很感激乐园提供了升降机来帮助我进出水池。工作人员甚至还帮我坐到漂流圈上，让我能够尽情享受漂流河的乐趣。这对我来说意义重大，也让我得以体验到平时可能难以参与的活动。
总的来说，我给大灰狼度假村南加州分店打了3颗星。若不是清洁服务方面出了问题，我会给这家度假村四星评价。整体住宿体验还算不错，水上乐园的工作人员也非常出色，但清洁服务信息传达的缺失却破坏了整体体验。如果在入住时前台能简单说明一下相关情况，就能避免许多不必要的询问和麻烦了。
由于入住时间较长，我得以超越普通过夜客人的视角来真正体验这家酒店。遗憾的是，最让我头疼的问题之一就是其清洁政策。办理入住时，前台并没有告诉我，如果想要打扫房间就必须打电话预约。自2021年起，我住过的每家酒店都恢复了常规的客房清洁服务，无需提前预约，所以我完全没料到会有这种情况。我花了大约一周时间不断给客房服务部打电话，要求他们把垃圾清理掉、换走脏毛巾并送上干净的毛巾。后来，其中一位清洁员告诉我，客人本应提前打电话预约清洁服务，而前台也理应在办理入住时向客人说明这一点。由于我没得到这些信息，我甚至走到街对面的大创超市去买了一把小扫帚和簸箕，好自己打扫房间。
房间本身很舒适，工作人员也大多友善且乐于助人。不过，在住了16天之后。不得不反复打电话来处理一些基本的客房服务需求，这真让人心烦。我觉得在入住时就应该把清洁服务的相关流程解释清楚，这样客人从一开始就知道自己需要做什么。
这个地点的一个优点就是便利性。隔壁就是El Super超市，在我长期入住期间，买食品和其他生活必需品都十分方便。街道不远处还有一家麦当劳。这也是一个能快速解决用餐问题的便利选择。
另一个便利之处就是可以很轻松地在前台接收并领取我的亚马逊包裹。我也很感激度假村为残疾客人提供的便利措施——允许我们无需排队，直接到前台办理入住。如果有此类需求，只需前往办理台的左侧即可。这大大简化了我的入住流程。
另一方面，水上乐园的工作人员非常热心且乐于助人。我是一名残障人士，我很感激乐园提供了升降机来帮助我进出水池。工作人员甚至还帮我坐到漂流圈上，让我能够尽情享受漂流河的乐趣。这对我来说意义重大，也让我得以体验到平时可能难以参与的活动。
总的来说，我给大灰狼度假村南加州分店打了3颗星。若不是清洁服务方面出了问题，我会给这家度假村四星评价。整体住宿体验还算不错，水上乐园的工作人员也非常出色，但清洁服务信息传达的缺失却破坏了整体体验。如果在入住时前台能简单说明一下相关情况，就能避免许多不必要的询问和麻烦了。
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