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Graham H
NO AFTER SALES SERVICE
Dobbies Garden Centre的点评
点评：Background
In 2023, we purchased the parasol shown in the attached documentation from your Dobbie's Milngavie store at a cost of £400, together with a £45 installation charge.
Earlier last month (July 2026), I unfortunately damaged the parasol cover (Item L, Part No. 790727) and wished to purchase a replacement.
I visited the Milngavie store where I had originally purchased the parasol and I was advised that this model is no longer stocked and that no replacement covers or spare parts are available. I then contacted your Customer Services department who, although helpful, were unable to provide any further assistance.
I also contacted Kenston (name on brochure), believing them to be the manufacturer. They advised that they did not manufacture the parasol and believed it had been imported from the Far East.
Conclusion
I purchased this parasol in good faith from Dobbie's with the reasonable expectation that a premium product costing £400 would be supported by the availability of replacement parts, particularly a replacement canopy, for a reasonable period.
It is extremely disappointing to discover that there is no product support whatsoever. Had I been made aware at the time of purchase that replacement covers and spare parts would not be available, I would not have purchased the parasol.
I believe it is reasonable to expect that a product of this quality and price should remain serviceable and that customers should be able to obtain replacement parts for accidental damage without having to replace the entire parasol.
I would therefore emailed Dobbie's CEO requesting him to review this matter and advise what assistance they can provide, whether by sourcing a replacement cover, identifying an alternative supplier, or proposing another satisfactory solution.
After sending a reminder email a week later I received a reply from the customer services manager who in summary said sorry and that I should try and obtain the cover from another supplier.
ALL VERY DISAPPOINTING
In 2023, we purchased the parasol shown in the attached documentation from your Dobbie's Milngavie store at a cost of £400, together with a £45 installation charge.
Earlier last month (July 2026), I unfortunately damaged the parasol cover (Item L, Part No. 790727) and wished to purchase a replacement.
I visited the Milngavie store where I had originally purchased the parasol and I was advised that this model is no longer stocked and that no replacement covers or spare parts are available. I then contacted your Customer Services department who, although helpful, were unable to provide any further assistance.
I also contacted Kenston (name on brochure), believing them to be the manufacturer. They advised that they did not manufacture the parasol and believed it had been imported from the Far East.
Conclusion
I purchased this parasol in good faith from Dobbie's with the reasonable expectation that a premium product costing £400 would be supported by the availability of replacement parts, particularly a replacement canopy, for a reasonable period.
It is extremely disappointing to discover that there is no product support whatsoever. Had I been made aware at the time of purchase that replacement covers and spare parts would not be available, I would not have purchased the parasol.
I believe it is reasonable to expect that a product of this quality and price should remain serviceable and that customers should be able to obtain replacement parts for accidental damage without having to replace the entire parasol.
I would therefore emailed Dobbie's CEO requesting him to review this matter and advise what assistance they can provide, whether by sourcing a replacement cover, identifying an alternative supplier, or proposing another satisfactory solution.
After sending a reminder email a week later I received a reply from the customer services manager who in summary said sorry and that I should try and obtain the cover from another supplier.
ALL VERY DISAPPOINTING
翻译：背景说明
2023年，我们在贵公司的Dobbie's Milngavie门店购买了附件中所展示的遮阳伞，购买费用共计400英镑，另需支付45英镑的安装费。
上个月初（2026年7月），我不慎损坏了该遮阳伞的罩子（产品编号L，部件号790727），因此希望购买一个替换件。我前往了最初购买阳伞的米尔格维门店，工作人员告知我该型号已不再库存，且也没有可替换的伞罩或零部件。随后我联系了贵公司的客户服务部门，虽然他们态度友善，但也无法提供进一步的帮助。
我还联系了Kenston公司（宣传册上标注的名称），以为他们就是制造商。他们表示并未生产该遮阳伞，并认为它是从远东地区进口的。
结论
我是出于善意才从Dobbie’s购买了这把遮阳伞，原本合理地期望这件售价达400英镑的优质产品能在相当长的一段时间内获得配件供应服务，尤其是替换用的伞面。
然而，令人极为失望的是，该产品完全没有任何售后支持服务。如果在购买时我就知道无法买到替换伞面和零部件，我绝对不会购买这把阳伞。
我认为，对于这样品质与价格的产品来说，它能够正常使用是理所当然的；顾客因意外损坏需要更换部件时，也理应能够买到相应配件，而无需更换整把阳伞。因此，我给Dobbie的首席执行官发了邮件，请求他审视此事并告知他们能提供何种帮助——无论是帮忙寻找替代罩子、推荐其他供应商，还是提出其他可行的解决方案。
一周后我又发了提醒邮件，随后收到了客服经理的回复。大致内容就是表示歉意，并建议我尝试从其他供应商处购买该罩子。
这一切真是令人失望至极。
2023年，我们在贵公司的Dobbie's Milngavie门店购买了附件中所展示的遮阳伞，购买费用共计400英镑，另需支付45英镑的安装费。
上个月初（2026年7月），我不慎损坏了该遮阳伞的罩子（产品编号L，部件号790727），因此希望购买一个替换件。我前往了最初购买阳伞的米尔格维门店，工作人员告知我该型号已不再库存，且也没有可替换的伞罩或零部件。随后我联系了贵公司的客户服务部门，虽然他们态度友善，但也无法提供进一步的帮助。
我还联系了Kenston公司（宣传册上标注的名称），以为他们就是制造商。他们表示并未生产该遮阳伞，并认为它是从远东地区进口的。
结论
我是出于善意才从Dobbie’s购买了这把遮阳伞，原本合理地期望这件售价达400英镑的优质产品能在相当长的一段时间内获得配件供应服务，尤其是替换用的伞面。
然而，令人极为失望的是，该产品完全没有任何售后支持服务。如果在购买时我就知道无法买到替换伞面和零部件，我绝对不会购买这把阳伞。
我认为，对于这样品质与价格的产品来说，它能够正常使用是理所当然的；顾客因意外损坏需要更换部件时，也理应能够买到相应配件，而无需更换整把阳伞。因此，我给Dobbie的首席执行官发了邮件，请求他审视此事并告知他们能提供何种帮助——无论是帮忙寻找替代罩子、推荐其他供应商，还是提出其他可行的解决方案。
一周后我又发了提醒邮件，随后收到了客服经理的回复。大致内容就是表示歉意，并建议我尝试从其他供应商处购买该罩子。
这一切真是令人失望至极。
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