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Heather O
Disappointing Experience With the New Ownership — I Do Not Recommend Booking
The McInteer Villa的点评
点评：I have previously visited and investigated the Villa and was genuinely looking forward to returning. Unfortunately, my experience with the new ownership has been incredibly disappointing, and based on that experience, I cannot recommend booking this property.
My concerns began when I had difficulty getting a simple confirmation that my daytime investigation, which I had already paid for in full, was actually on the calendar. One person told me she could not see the booking yet. Another told me he could see it and would send me an email confirmation. That email never came. When I followed up again, the next person I spoke with could not find the booking at all. I ultimately provided documentation of my payment and the communications I had received to establish that the reservation had in fact been made.
I had previously left a very positive review of the Villa years ago. After the change in ownership, I saw the new ownership responding to older positive reviews in a way that gave me the impression they were taking credit for the reputation and experiences established before they took over. At the same time, I had begun seeing behavior surrounding the new ownership that raised some legitimate questions for me.
Because of that, I no longer felt that the glowing review I had previously left accurately reflected how I felt about the business under its new ownership, so I updated my review to voice those concerns.
What happened next was extremely disappointing. Before I had cancelled my reservations, before I had requested a refund, and before I had even had my scheduled September visit under the new ownership, my concerns were publicly dismissed as a “fake review” and a “smear campaign.”
I wasn't claiming to have had a bad experience during a September visit. I was voicing concerns about the new ownership based on what I had observed and the difficulty I was already having getting clear information about a reservation I had paid for. I was still willing to give them the opportunity to prove those concerns wrong.
Eventually, I decided I was no longer comfortable moving forward and cancelled my reservations. I then requested refunds for my payments. It was after the cancellation and refund requests that the weeks of back-and-forth communication began.
During that time, I communicated with multiple people, including Lance (Owner of US Ghost Adventures), in an attempt to resolve the matter. I asked straightforward questions and made numerous attempts to get clear answers, but repeatedly received vague, open-ended, or unclear responses. What should have been a relatively simple process became unnecessarily frustrating.
I made every effort to resolve the situation directly and privately. As of September 8, my refund requests remain unresolved.
What bothers me most is that I was never looking for a reason to leave a negative review. I would have been perfectly happy to return from my scheduled September 19 visit and change my review if my experience had proven my concerns unfounded. I genuinely wanted to be wrong.
Instead, the difficulty confirming a paid reservation, the decision to characterize my concerns as a “smear campaign” before I had even cancelled, the weeks of unclear communication afterward, and the unresolved refund requests have completely changed my opinion of this business.
I would strongly encourage anyone considering booking to think very carefully before doing so. Based on my experience, I would not book with this company again, and I cannot recommend that others do either.
A business earns trust through transparency, clear communication, accountability, and how it treats customers when concerns arise. Unfortunately, that is not the experience I have had with the new ownership.
My concerns began when I had difficulty getting a simple confirmation that my daytime investigation, which I had already paid for in full, was actually on the calendar. One person told me she could not see the booking yet. Another told me he could see it and would send me an email confirmation. That email never came. When I followed up again, the next person I spoke with could not find the booking at all. I ultimately provided documentation of my payment and the communications I had received to establish that the reservation had in fact been made.
I had previously left a very positive review of the Villa years ago. After the change in ownership, I saw the new ownership responding to older positive reviews in a way that gave me the impression they were taking credit for the reputation and experiences established before they took over. At the same time, I had begun seeing behavior surrounding the new ownership that raised some legitimate questions for me.
Because of that, I no longer felt that the glowing review I had previously left accurately reflected how I felt about the business under its new ownership, so I updated my review to voice those concerns.
What happened next was extremely disappointing. Before I had cancelled my reservations, before I had requested a refund, and before I had even had my scheduled September visit under the new ownership, my concerns were publicly dismissed as a “fake review” and a “smear campaign.”
I wasn't claiming to have had a bad experience during a September visit. I was voicing concerns about the new ownership based on what I had observed and the difficulty I was already having getting clear information about a reservation I had paid for. I was still willing to give them the opportunity to prove those concerns wrong.
Eventually, I decided I was no longer comfortable moving forward and cancelled my reservations. I then requested refunds for my payments. It was after the cancellation and refund requests that the weeks of back-and-forth communication began.
During that time, I communicated with multiple people, including Lance (Owner of US Ghost Adventures), in an attempt to resolve the matter. I asked straightforward questions and made numerous attempts to get clear answers, but repeatedly received vague, open-ended, or unclear responses. What should have been a relatively simple process became unnecessarily frustrating.
I made every effort to resolve the situation directly and privately. As of September 8, my refund requests remain unresolved.
What bothers me most is that I was never looking for a reason to leave a negative review. I would have been perfectly happy to return from my scheduled September 19 visit and change my review if my experience had proven my concerns unfounded. I genuinely wanted to be wrong.
Instead, the difficulty confirming a paid reservation, the decision to characterize my concerns as a “smear campaign” before I had even cancelled, the weeks of unclear communication afterward, and the unresolved refund requests have completely changed my opinion of this business.
I would strongly encourage anyone considering booking to think very carefully before doing so. Based on my experience, I would not book with this company again, and I cannot recommend that others do either.
A business earns trust through transparency, clear communication, accountability, and how it treats customers when concerns arise. Unfortunately, that is not the experience I have had with the new ownership.
翻译：我之前曾到访并考察过这座别墅，原本满心期待着能再次造访。遗憾的是，在新业主接手后，我的体验极其糟糕。基于这次经历，我实在无法推荐大家预订此处房源。
问题始于我难以获得一个简单的确认信息：我已经全额支付费用的白天的考察行程是否确实被安排进了日程表。有工作人员告诉我，她暂时看不到该预订记录。另一个人告诉我他能看到预订记录，还会发邮件给我确认。但那封邮件始终没来。当我再次询问时，接着接听电话的人根本找不到我的预订记录。最后，我不得不提供付款凭证以及之前的沟通记录，才证明预订确实已经完成。
多年前我曾给这座别墅留下过非常正面的评价。而在业主变更之后……我注意到新东家在回应以往的正面评价时，给我的印象是他们在把接手之前就建立起来的口碑与良好体验归功于自己。与此同时，我开始注意到新东家的一些行为，这些行为引发了我的一些合理疑虑。
正因如此，我不再觉得自己之前留下的那些好评能准确反映我对新东家管理下的这家企业的真实看法。因此，我更新了评论以表达这些担忧。
接下来的事态发展令人极为失望。在我取消预订、申请退款，甚至还没在 nuevo propietario 管理下于九月进行预定的访问之前，我的担忧就被公开斥为“虚假评论”和“诽谤行为”。
我并没有声称自己在九月的访问中有过糟糕的体验。我根据自己的观察，以及我在获取已付费预订的相关信息时所遇到的困难，对新主人的管理方式表示了担忧。不过，我仍然愿意给他们一个机会来消除这些顾虑。
最终，我觉得继续下去已不合适，于是取消了预订。随后，我申请退还已支付的款项。在我提出取消订单及退款请求之后，双方便开始了数周的来回沟通。
在此期间，为了解决问题，我与多人进行了交流，其中包括US Ghost Adventures的老板兰斯。我提出了直截了当的问题，也多次试图获得明确的答复，但得到的却始终是含糊其辞、模棱两可或不够清晰的回应。原本应该相对简单的流程，却变得极其令人沮丧。我竭尽全力以直接且私下的方式来解决这一问题。但截至9月8日，我的退款请求仍未得到处理。
最让我困扰的是，我原本根本没打算写差评。如果实际体验证明我的担忧是多余的，我完全愿意在9月19日的预定行程结束后修改我的评价。我真心希望自己的担心是多余的。
然而，问题在于我始终难以确认自己已成功完成预订付款。在我尚未取消订单时，对方就决定将我的顾虑视为“恶意抹黑”；此后数周的沟通也含糊不清；而退款请求至今仍未得到解决——这些事情彻底改变了我对这家企业的看法。
我强烈建议所有打算预订的人务必慎重考虑。以我的经历来看，我不会再在这家公司预订任何服务，也不建议其他人这么做。
一家企业只有保持透明才能赢得信任。清晰的沟通、责任心，以及在出现问题时对待客户的方式。可惜，新业主上任后，我的体验并非如此。
问题始于我难以获得一个简单的确认信息：我已经全额支付费用的白天的考察行程是否确实被安排进了日程表。有工作人员告诉我，她暂时看不到该预订记录。另一个人告诉我他能看到预订记录，还会发邮件给我确认。但那封邮件始终没来。当我再次询问时，接着接听电话的人根本找不到我的预订记录。最后，我不得不提供付款凭证以及之前的沟通记录，才证明预订确实已经完成。
多年前我曾给这座别墅留下过非常正面的评价。而在业主变更之后……我注意到新东家在回应以往的正面评价时，给我的印象是他们在把接手之前就建立起来的口碑与良好体验归功于自己。与此同时，我开始注意到新东家的一些行为，这些行为引发了我的一些合理疑虑。
正因如此，我不再觉得自己之前留下的那些好评能准确反映我对新东家管理下的这家企业的真实看法。因此，我更新了评论以表达这些担忧。
接下来的事态发展令人极为失望。在我取消预订、申请退款，甚至还没在 nuevo propietario 管理下于九月进行预定的访问之前，我的担忧就被公开斥为“虚假评论”和“诽谤行为”。
我并没有声称自己在九月的访问中有过糟糕的体验。我根据自己的观察，以及我在获取已付费预订的相关信息时所遇到的困难，对新主人的管理方式表示了担忧。不过，我仍然愿意给他们一个机会来消除这些顾虑。
最终，我觉得继续下去已不合适，于是取消了预订。随后，我申请退还已支付的款项。在我提出取消订单及退款请求之后，双方便开始了数周的来回沟通。
在此期间，为了解决问题，我与多人进行了交流，其中包括US Ghost Adventures的老板兰斯。我提出了直截了当的问题，也多次试图获得明确的答复，但得到的却始终是含糊其辞、模棱两可或不够清晰的回应。原本应该相对简单的流程，却变得极其令人沮丧。我竭尽全力以直接且私下的方式来解决这一问题。但截至9月8日，我的退款请求仍未得到处理。
最让我困扰的是，我原本根本没打算写差评。如果实际体验证明我的担忧是多余的，我完全愿意在9月19日的预定行程结束后修改我的评价。我真心希望自己的担心是多余的。
然而，问题在于我始终难以确认自己已成功完成预订付款。在我尚未取消订单时，对方就决定将我的顾虑视为“恶意抹黑”；此后数周的沟通也含糊不清；而退款请求至今仍未得到解决——这些事情彻底改变了我对这家企业的看法。
我强烈建议所有打算预订的人务必慎重考虑。以我的经历来看，我不会再在这家公司预订任何服务，也不建议其他人这么做。
一家企业只有保持透明才能赢得信任。清晰的沟通、责任心，以及在出现问题时对待客户的方式。可惜，新业主上任后，我的体验并非如此。
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