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Maj L
Very terrible experience
Karlsrobadet的点评
点评：I visited the pool with my two children. My daughter did not want to swim, so I told the young cashier at reception that I wanted to purchase tickets for only two swimmers. However, I was informed that I had to pay for three people because everyone would receive an armband.
Immediately after I paid, the cashier received a phone call. We waited until the call ended, expecting to receive the armbands. Instead, the cashier opened the exit gate for us without giving us any armbands.
As a result, we could not enter the changing room or use the indoor showers before and after swimming. We had to change our clothes and shower outside in the cold air. There was nobody else using the outdoor shower—only my son and me—which made the situation extremely uncomfortable, humiliating, and distressing. I was also very cold.
This was particularly disappointing because I had paid for three people but did not receive the access that we were told the payment included. The staff should have noticed the mistake and provided us with the armbands or another suitable solution.
Immediately after I paid, the cashier received a phone call. We waited until the call ended, expecting to receive the armbands. Instead, the cashier opened the exit gate for us without giving us any armbands.
As a result, we could not enter the changing room or use the indoor showers before and after swimming. We had to change our clothes and shower outside in the cold air. There was nobody else using the outdoor shower—only my son and me—which made the situation extremely uncomfortable, humiliating, and distressing. I was also very cold.
This was particularly disappointing because I had paid for three people but did not receive the access that we were told the payment included. The staff should have noticed the mistake and provided us with the armbands or another suitable solution.
翻译：我和两个孩子一起去了游泳池。女儿不想游泳，所以我告诉前台的年轻收银员，我只想为两个人购买门票。然而，对方告诉我必须支付三个人的费用，因为每个人都需要佩戴手环。
我付完钱后，收银员立刻接到了一个电话。我们一直等到电话挂断，本以为能拿到手环，结果收银员却直接为我们打开了出口门，并没有发给我们任何手环。
于是，。我们无法进入更衣室，也不能在游泳前后使用室内淋浴设施。我们只能在寒冷的户外换衣服和淋浴。当时没有其他人在使用户外淋浴区——只有我和儿子，这让我们感到极其不自在、难堪又痛苦。我也冻得不行。
这种情况尤其令人失望，因为我已经为三个人付费了，但却没有得到宣传中所承诺的相应服务。工作人员理应注意到这个错误，并给我们提供臂章或其他合适的解决办法。
我付完钱后，收银员立刻接到了一个电话。我们一直等到电话挂断，本以为能拿到手环，结果收银员却直接为我们打开了出口门，并没有发给我们任何手环。
于是，。我们无法进入更衣室，也不能在游泳前后使用室内淋浴设施。我们只能在寒冷的户外换衣服和淋浴。当时没有其他人在使用户外淋浴区——只有我和儿子，这让我们感到极其不自在、难堪又痛苦。我也冻得不行。
这种情况尤其令人失望，因为我已经为三个人付费了，但却没有得到宣传中所承诺的相应服务。工作人员理应注意到这个错误，并给我们提供臂章或其他合适的解决办法。
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