点评:Terrible service from start to finish. Despite having four staff members on duty, three were just sitting by the outdoor bar counter smoking while a single waitress tried to handle the entire crowd, forcing patrons to get up just to order drinks.
To make matters worse, they seated us directly between two tables of heavy smokers—despite having 15 to 20 other tables completely open. The waitress was unapproachable and unhelpful; when we asked about an unfamiliar drink, she simply nodded without explaining that it was just harsh alcohol mixed with water. When we called her back to exchange it for a glass of wine, she just nodded again.
To top it all off, they not only charged us for the unwanted drink we never consumed, but did nothing about it. The entire staff looked miserable, as if they were being forced to work against their will. An utterly disappointing experience.
翻译:从始至终服务都糟糕透顶。虽然当时有四名工作人员在岗,但其中三人只是坐在户外吧台旁抽烟,而只有一名女服务员独自应付所有顾客,弄得客人们不得不自己起身去点饮料。
更糟糕的是,明明还有15到20张桌子空着,他们却把我们安排在两张烟民常坐的桌子中间。那位服务员态度冷漠且毫无帮助;当我们询问一种不常见的饮品时……她只是点点头,并没有解释那不过是烈酒兑了水而已。当我们叫她回来把那杯饮料换成一杯葡萄酒时,她又只是点点头。
最糟糕的是,他们不但向我们收取了那份我们根本没喝的饮料的费用,而且还置之不理。所有工作人员都面带愁容,仿佛是被迫违背意愿来工作的。真是一次极其令人失望的体验。