点评:They are withholding my €3,000 deposit while falsely alleging that I caused damage. The photos show the condition of the van before I rented it.
This is extremely disappointing and shameful. After reading other reviews, it appears I may not be the only customer who has had a deposit unfairly withheld.
If this has happened to you, please contact me. I know a reputable attorney in Sofia who may be able to evaluate the situation and potentially pursue legal action. If several customers have experienced the same issue, a coordinated case could help demonstrate a pattern of conduct.
It is especially troubling that this is happening at the airport—the first place many visitors encounter when arriving in the country. Treating customers this way damages the country’s image and creates a very poor first impression.
My reservation number is 3923056
My name is on top , they have over 600 Google reviews mentioning complaints about returned security deposits
翻译:他们以“我造成了损坏”为借口,无理扣押了我3000欧元的押金。实际上,照片可以证明我租用厢式货车前的车况良好。
这种行为实在令人失望且可耻。看了其他客户的评价后我发现,可能不止我一个人遭遇了押金被不当扣留的情况。
如果您也遇到了类似情况,请与我联系。我在索菲亚认识一位信誉良好的律师,他或许能评估情况并协助采取法律行动。如果有多位顾客都遇到了相同的问题,那么将这些案例汇总起来处理将有助于揭示某种规律性行为模式。
尤其令人担忧的是,这种事情竟然发生在机场——这里是众多游客进入该国后首先接触到的地方。以这种方式对待顾客会损害国家的形象,给游客留下极差的第一印象。
我的预订编号是3923056。
我的名字就在预订信息的最上方。该商家在谷歌上拥有600多条评论,其中都提到了关于押金无法退还的问题。