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lauralie1
Never again
Let's Go Hydro的点评
点评：Unorganised chaos
Accessibility - i booked evening before going because my youngest has been begging to go. I noticed from the Instagram page that check in has been moved to the bottom of steep steps. I am unable to do this so attempted about 15 times to telephone the contact number from website and just kept ringing off snd eventually just turned off. All other alt numbers unrecognisable. Decided to arrive early and speak to staff to ask for parking closer to the check in and water edge and was like a ghost town. Not one member of staff anywhere to be seen. Massive sign warning steps to check in not for those with mobility problems and to check map for accessible parking....map zero help. Thankfully my mum was with us so I sent her down with the kids to ask staff and phone. She phoned to say if you leave the car park and drive down rd there is a black gate but staff will open as its a locked gate.....now if I didnt have anyone to go down to ask for this gate to be opened or even where it was, I would have no way of finding out as cannot do steps and no staff to ask and nobody answering phones!
Beach huts - website description - 'Located right along our beach area, our Day Huts offer the perfect place to relax during your visit to Let’s Go Hydro. Whether you’re taking a break between activities, keeping your belongings together, or simply soaking up the atmosphere, your Day Hut provides a comfortable space just moments from the action.'
I only booked this becayse i have a daughter with autism and wouldnt cope in busy changing areas. This isn't even close to being worth £20 and def doesn't comfortably fit 2 people and not at all comfortable to sit in. Any wonder there are no online photos of inside them.....its a wooden bench and a bit of fake grass.
Lifeguards - the lifeguards were all nice enough and polite, however, when I am sending my kids into water, id like to think they are being watched. Safety announcement tp say if need assistance to raise hand and shout lifeguard. I spotted my daughter struggling to pull herself up on inflatable and her sister couldnt get her on...they had hand up calling and all lifeguards not on inflatables are in a circle laughing and talking with backs to water. I literally had to get their attention and point over and one shouted to a lifeguard on top of a slide to go help them. Spotted another girl waving and shouting for ages and not spotted (a parent ended up helping). My daughter said it was parents who helped them anytime got stuck as lifeguards couldnt see them waving arms. They had a few lifeguards on top of slides but none on areas where you actually climb back up on course. I counted 5 at the edge of water just chatting away amd 3 of them were leaning against the railing not looking at water.
Wetsuits - both rips everywhere on them
Thankfully my kids had a ball and I didnt ruin their day by giving off about place to them but I wont be back.
Accessibility - i booked evening before going because my youngest has been begging to go. I noticed from the Instagram page that check in has been moved to the bottom of steep steps. I am unable to do this so attempted about 15 times to telephone the contact number from website and just kept ringing off snd eventually just turned off. All other alt numbers unrecognisable. Decided to arrive early and speak to staff to ask for parking closer to the check in and water edge and was like a ghost town. Not one member of staff anywhere to be seen. Massive sign warning steps to check in not for those with mobility problems and to check map for accessible parking....map zero help. Thankfully my mum was with us so I sent her down with the kids to ask staff and phone. She phoned to say if you leave the car park and drive down rd there is a black gate but staff will open as its a locked gate.....now if I didnt have anyone to go down to ask for this gate to be opened or even where it was, I would have no way of finding out as cannot do steps and no staff to ask and nobody answering phones!
Beach huts - website description - 'Located right along our beach area, our Day Huts offer the perfect place to relax during your visit to Let’s Go Hydro. Whether you’re taking a break between activities, keeping your belongings together, or simply soaking up the atmosphere, your Day Hut provides a comfortable space just moments from the action.'
I only booked this becayse i have a daughter with autism and wouldnt cope in busy changing areas. This isn't even close to being worth £20 and def doesn't comfortably fit 2 people and not at all comfortable to sit in. Any wonder there are no online photos of inside them.....its a wooden bench and a bit of fake grass.
Lifeguards - the lifeguards were all nice enough and polite, however, when I am sending my kids into water, id like to think they are being watched. Safety announcement tp say if need assistance to raise hand and shout lifeguard. I spotted my daughter struggling to pull herself up on inflatable and her sister couldnt get her on...they had hand up calling and all lifeguards not on inflatables are in a circle laughing and talking with backs to water. I literally had to get their attention and point over and one shouted to a lifeguard on top of a slide to go help them. Spotted another girl waving and shouting for ages and not spotted (a parent ended up helping). My daughter said it was parents who helped them anytime got stuck as lifeguards couldnt see them waving arms. They had a few lifeguards on top of slides but none on areas where you actually climb back up on course. I counted 5 at the edge of water just chatting away amd 3 of them were leaning against the railing not looking at water.
Wetsuits - both rips everywhere on them
Thankfully my kids had a ball and I didnt ruin their day by giving off about place to them but I wont be back.
翻译：毫无秩序的混乱状态
无障碍设施——我是在出发前一天晚上才预订的，因为小儿子一直缠着我要来。我从Instagram页面上得知，入住手续现在改在一段很陡的台阶底部办理。我实在无法做到这一点，于是尝试了大约15次拨打网站上的联系电话，但每次都直接被挂断，最后电话甚至直接无法接通了。其他备用号码也完全无法识别/无法使用。我决定早点到，去问问工作人员能否安排离办理入住处及水边更近的停车位，但那里简直像个鬼城，连一个工作人员的影子都看不到。那里有个很大的指示牌，提醒有行动不便的人不要走通往办理入住处的台阶，并建议查看地图以寻找无障碍停车位……可那地图根本派不上用场。幸运的是妈妈和我们在一起，于是我让她带着孩子们下楼去询问工作人员并打电话。她打电话来说：如果你离开停车场沿路开车前行，会看到一扇黑色的大门，不过因为门是锁着的，工作人员会帮你打开……要是我没有人可以派下去请求他们开门，甚至没人能帮我找到那扇门的位置，那我就根本无从得知了——我无法自行上下台阶，也找不到工作人员可以询问，电话也无人接听！
海滨小屋——网站描述：“这些小屋坐落于海滩沿线，是您在游览‘Let’s Go Hydro’期间放松身心的绝佳去处。”无论您是想在各项活动间隙稍作休息、整理随身物品，还是单纯想享受一下氛围，您的日间小屋都能为您提供一处舒适的空间，且距离活动区域仅几步之遥。
我预订这里只是因为我的女儿患有自闭症，在人群拥挤的更衣区会感到难以承受。但这个小屋根本不值20英镑——它连两个人都挤不进去，坐在里面也极其不舒服。也难怪网上没有任何关于其内部的照片……就是一个木制长椅，还有一点人造草皮而已。
救生员——所有的救生员都挺友善且有礼貌的。不过，当我送孩子下水时，我希望他们能得到妥善看护。广播里也提醒过，如果需要帮助就举手并呼喊“救生员”。我注意到女儿费了很大劲才试图爬上充气玩具，而她的妹妹也帮不上忙……她们都举手呼救了，可那些不在充气玩具旁的救生员却背对着水面，围成一圈有说有笑呢。我不得不引起他们的注意，指给他们看，然后有人朝滑梯顶端的救生员大喊，让他去帮忙。我还看到另一个女孩挥手大喊了很久，却没人注意到（最后是一位家长帮了她）。我女儿说，每当她们被困住时，都是家长来帮忙，因为救生员根本看不到她们挥手求救。虽然滑梯顶端有几个救生员，但在孩子们真正需要爬回去的区域却一个救生员都没有。我数了数，有水边有5个人在闲聊，其中3个人靠在栏杆上，根本没看水面。
潜水服——到处都有破口。
幸好我的孩子们玩得很开心，我没因为对这个地方抱怨而破坏他们的兴致，但我不会再来了。
无障碍设施——我是在出发前一天晚上才预订的，因为小儿子一直缠着我要来。我从Instagram页面上得知，入住手续现在改在一段很陡的台阶底部办理。我实在无法做到这一点，于是尝试了大约15次拨打网站上的联系电话，但每次都直接被挂断，最后电话甚至直接无法接通了。其他备用号码也完全无法识别/无法使用。我决定早点到，去问问工作人员能否安排离办理入住处及水边更近的停车位，但那里简直像个鬼城，连一个工作人员的影子都看不到。那里有个很大的指示牌，提醒有行动不便的人不要走通往办理入住处的台阶，并建议查看地图以寻找无障碍停车位……可那地图根本派不上用场。幸运的是妈妈和我们在一起，于是我让她带着孩子们下楼去询问工作人员并打电话。她打电话来说：如果你离开停车场沿路开车前行，会看到一扇黑色的大门，不过因为门是锁着的，工作人员会帮你打开……要是我没有人可以派下去请求他们开门，甚至没人能帮我找到那扇门的位置，那我就根本无从得知了——我无法自行上下台阶，也找不到工作人员可以询问，电话也无人接听！
海滨小屋——网站描述：“这些小屋坐落于海滩沿线，是您在游览‘Let’s Go Hydro’期间放松身心的绝佳去处。”无论您是想在各项活动间隙稍作休息、整理随身物品，还是单纯想享受一下氛围，您的日间小屋都能为您提供一处舒适的空间，且距离活动区域仅几步之遥。
我预订这里只是因为我的女儿患有自闭症，在人群拥挤的更衣区会感到难以承受。但这个小屋根本不值20英镑——它连两个人都挤不进去，坐在里面也极其不舒服。也难怪网上没有任何关于其内部的照片……就是一个木制长椅，还有一点人造草皮而已。
救生员——所有的救生员都挺友善且有礼貌的。不过，当我送孩子下水时，我希望他们能得到妥善看护。广播里也提醒过，如果需要帮助就举手并呼喊“救生员”。我注意到女儿费了很大劲才试图爬上充气玩具，而她的妹妹也帮不上忙……她们都举手呼救了，可那些不在充气玩具旁的救生员却背对着水面，围成一圈有说有笑呢。我不得不引起他们的注意，指给他们看，然后有人朝滑梯顶端的救生员大喊，让他去帮忙。我还看到另一个女孩挥手大喊了很久，却没人注意到（最后是一位家长帮了她）。我女儿说，每当她们被困住时，都是家长来帮忙，因为救生员根本看不到她们挥手求救。虽然滑梯顶端有几个救生员，但在孩子们真正需要爬回去的区域却一个救生员都没有。我数了数，有水边有5个人在闲聊，其中3个人靠在栏杆上，根本没看水面。
潜水服——到处都有破口。
幸好我的孩子们玩得很开心，我没因为对这个地方抱怨而破坏他们的兴致，但我不会再来了。
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