点评:Booked a full-day spa (6hr) with add-ons (full body massage, head and back, body scrub, facial, express mani, spa pedi, reflexology).
1 therapist was assigned to me for the entire treatment. Half way into my spa, I got more tired than before I came in. I had to climb up and down different levels for my treatment.
I would think that the therapist was tired from serving customers but my friends and I were the 1st batch of people to get our treatment done. The treatments I received from my therapist felt like it was done by someone who's been on her toe and fingers the entire day.
We furnished payment even before our treatments started. And when my therapist failed to complete 2 of my treatments, they refused to refund any portion of it at all. Instead, offered a free reflexology on my next trip. Why would I return to this place if I ever come to Batam again? So, I felt cheated and I was actually very upset because this was the 1 thing I was looking forward to after months of preparing for this trip.
Because of work and family, I don't have the luxury of time to travel as and when I please or need to. The fact that my spa booking was royally screwed up by their therapist and manager, my trip become a rather depressing experience for me.
翻译:我预订了一整天的水疗服务(6小时),还添加了多项附加项目:全身按摩、头部与背部按摩、身体磨砂、面部护理、快速美甲、水疗足部护理以及足底反射疗法。
整个疗程期间,只有一位治疗师负责为我服务。进行到一半时,我比刚进水疗中心时还要疲惫。为了接受各项护理,我不得不在不同楼层间来回走动。
我觉得那位治疗师可能是因为接待过多顾客而累了,但实际上我和朋友们是第一批完成护理的人。我接受的治疗过程给人的感觉就像是由一个一整天都忙得脚打后脑勺的人在帮我治疗。
我们甚至在治疗开始前就付清了费用。然而,当我的治疗师未能完成我预约的两次治疗时,他们竟拒绝退还任何费用。取而代之的,只是承诺我下次光临时可以免费享受一次反射疗法。如果我以后还有机会来巴淡岛,我又为什么还要回到这个地方呢?所以,。我感觉自己被欺骗了,心情也极其糟糕——毕竟这是我经过数月准备后最期待的事情。
由于工作和家庭的原因,我根本没有多余的时间随心所欲或按需去旅行。而他们的理疗师和经理把我的水疗预约搞得一团糟,导致这次旅行对我来说变成了一段相当沮丧的经历。