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Trek0794545****
Love my stylist but Predatory corporate marketing—bait and switch pricing
Vivo Hair & Beauty的点评
点评：My stylist was wonderful, but Vivo’s corporate package marketing is predatory and a total trap for customers.They lure people in with an online 'New Client Classic Balayage & Cut Package' advertised for a fixed promo price. The package page explicitly bullets what is included, and the checkout cart takes your money without a single upfront warning about hair length restrictions. It is presented as a complete, fixed deal.Yet, once you are sitting in the chair, you find out the actual package limitations are completely missing from the checkout flow and buried behind a generic 'T&Cs' link at the bottom of the main site. This results in a massive surprise $75 surcharge that bumps the price up to $300.Pushing a promotional loyalty deal up to $300 at the chair—which is more expensive than standard pricing at other local competitor salons—completely defeats the purpose of a package. Forcing customers into a pricing trap when other salons are booked out for weeks is awful corporate behavior. Love the individual workers, but the higher-ups need to fix this deceptive website layout immediately. Check the tiny print before you buy!"
翻译：我的造型师表现得非常出色，但Vivo的企业套餐营销手段实在具有掠夺性，对顾客而言完全是个陷阱。他们通过网上宣传的“新客户经典挑染+剪发套餐”来吸引顾客，且该套餐的促销价格也是固定不变的。套餐页面上明确列出了所包含的服务内容，可结账时却直接扣款，却丝毫没有事先提醒有关发长限制的问题。整个套餐被包装成一个完整且价格固定的服务项目。然而，当你真的坐在理发椅上时……你会发现，套餐的具体限制条件在结账流程中全然未被提及，而是被隐藏在官网底部的那个笼统的“条款与条件”链接之后。这就导致最终会产生一笔75美元的额外费用，使得总价飙升至300美元。在理发店里推出价格高达300美元的促销套餐——这一价格甚至高于当地其他竞争对手沙龙的标准定价——完全违背了推出套餐的初衷。在其他美容院的预约都排满数周的情况下，还用这种定价手段来诱骗顾客，这种行为实在恶劣至极。我很欣赏那些一线员工，但高层必须立刻纠正这个具有欺骗性的网站设计。购买前一定要仔细查看细则哦！
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