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Horrible experience
海风游乐园的点评
点评：As a Rochester local, I’ve visited Seabreeze more times than I can count, but today (June 25, 2026) officially ended that.
The level of carelessness from staff and the lack of concern for small children on school trips was unacceptable. Tickets were purchased weeks in advance through the schools, yet despite rides repeatedly closing—or never opening at all—Seabreeze refused to offer rain checks and simply pointed everyone to their policy.
After spending hundreds of dollars, many families left unhappy, disappointed, and soaking wet. It’s frustrating to feel like customer experience and fairness take a backseat to profits, especially when so many children were affected.
After today, I’d strongly recommend taking your money elsewhere. A little compassion and accountability would have gone a long way. Seabreeze needs to do better.
The level of carelessness from staff and the lack of concern for small children on school trips was unacceptable. Tickets were purchased weeks in advance through the schools, yet despite rides repeatedly closing—or never opening at all—Seabreeze refused to offer rain checks and simply pointed everyone to their policy.
After spending hundreds of dollars, many families left unhappy, disappointed, and soaking wet. It’s frustrating to feel like customer experience and fairness take a backseat to profits, especially when so many children were affected.
After today, I’d strongly recommend taking your money elsewhere. A little compassion and accountability would have gone a long way. Seabreeze needs to do better.
翻译：作为罗切斯特本地居民，我去过Seabreeze游乐园的次数多到数不清，但今天（2026年6月25日）彻底结束了我的游玩之旅。
工作人员的粗心大意以及对学校组织的儿童旅行漠不关心，实在令人无法接受。孩子们几周前就通过学校购买了门票，但尽管游乐设施屡次关闭——甚至根本就没开放——Seabreeze却拒绝提供雨天补偿券，只是简单地告诉大家他们的政策。
许多家庭花了数百美元，却带着失望和沮丧离开，浑身湿透。感觉顾客体验和公平被利润凌驾于一切之上，尤其是在这么多孩子受到影响的情况下，这真的令人沮丧。
今天之后，我强烈建议大家把钱花在别的地方。如果Seabreeze能多一些同情心和责任感，情况就会好得多。Seabreeze需要改进。
工作人员的粗心大意以及对学校组织的儿童旅行漠不关心，实在令人无法接受。孩子们几周前就通过学校购买了门票，但尽管游乐设施屡次关闭——甚至根本就没开放——Seabreeze却拒绝提供雨天补偿券，只是简单地告诉大家他们的政策。
许多家庭花了数百美元，却带着失望和沮丧离开，浑身湿透。感觉顾客体验和公平被利润凌驾于一切之上，尤其是在这么多孩子受到影响的情况下，这真的令人沮丧。
今天之后，我强烈建议大家把钱花在别的地方。如果Seabreeze能多一些同情心和责任感，情况就会好得多。Seabreeze需要改进。
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