点评:This is the worst boat rental company in Altea, in our experience. We rented two boats on 30 October. We’d already had a very bad experience with this company last year, but heard there was a new owner and decided to give them one more chance. That was a big mistake.
We were due to leave at 11:00, but didn’t get underway until 12:30. The staff member said he had checked everything beforehand and that the problems had only just appeared. Even so, the swim platforms and speakers didn’t work, and there were problems with the computer screens. On the Enjoy 3, the fuel gauge wasn’t working either. We were offered a refund or another boat.
On the way back, one of the engines stopped working. There were six children on board, including two babies. This was a serious and unacceptable situation. With a faulty fuel gauge, several technical problems and an engine that failed, the boats did not feel safe and, in our opinion, should not have been rented out.
We have no sympathy for the company or its explanation that the problems were “new”. It is the rental company’s responsibility to provide boats that are safe and in working order and to take problems seriously. After two bad experiences, we feel ripped off. We strongly advise against renting from this company.
翻译:以我们的经验来看,这是阿尔特亚最糟糕的游艇租赁公司。10月30日,我们租了两艘船。去年我们就在这家公司有过非常糟糕的体验,但听说现在换了新老板,于是决定再给他们一次机会。结果这是个大错特错的决定。
原定11点出发,结果直到12点半才启程。工作人员称他事先检查过一切,那些问题都是后来才出现的。即便如此,游泳平台和扬声器还是无法使用。电脑屏幕也出现了问题。在Enjoy 3号船上,油量计同样无法使用。他们为我们提供了退款选项,或者换一艘船。
返程时,其中一个引擎突然停止运转。船上有六名儿童,其中包括两名婴儿。这种情况极其严重且不可接受。由于油量计故障、多处技术问题以及引擎失灵,这些船只让人毫无安全感;我们认为,它们根本就不应该被出租。我们对这家公司及其所谓问题属于“新出现的”这一说辞毫无同情之心。确保提供的船只安全且能正常使用,并认真对待各种问题,是这家租赁公司的责任。经历了两次不愉快的体验后,我们觉得自己被坑了。我们强烈建议各位切勿向这家公司租用船只。