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matt m
Was there open to close, only able to ride 5 rides all day, even with FastPass!
六面旗降临德克萨斯的点评
点评：⭐ 1/5 — Six Flags Over Texas: Terrible Experience and Even Worse Customer Service
My family and I visited Six Flags Over Texas on March 13, 2026, and what should have been a fun family outing turned into an incredibly disappointing experience.
We purchased tickets with the Fast Lane bundle for our family of three, spending $327, not including parking, food, and other expenses throughout the day. Despite paying extra for faster access to rides, we managed to ride a grand total of FIVE rides the entire day.
Why? Because seemingly half the park’s rides were closed, the park was severely understaffed, and the entire operation was disorganized chaos. Employees appeared poorly trained, nobody seemed to know what was going on, and the customer service was absolutely terrible. It was easily one of the worst theme park experiences we’ve ever had.
We filed a complaint, and Six Flags offered us vouchers to return during the 2026 season. We would have preferred a refund, especially considering we live 360 miles away, but we accepted the vouchers in good faith and figured we would try to make another trip before the end of the year.
Fast-forward to October. We made another trip to Texas and discovered that, despite being told we could use our vouchers during the 2026 season, the fine print actually restricted their use to Labor Day.
We spent considerable time navigating phone trees, online chats, and customer service channels just to reach someone who could help. Our request was simple: Extend the vouchers so we could actually use what we were promised after our original terrible experience.
Six Flags refused.
Think about that for a moment. We spent over $327 on admission and Fast Lane passes, traveled hundreds of miles, experienced a park where a significant number of rides weren’t operating, managed to ride only FIVE rides, and were offered vouchers instead of a refund. Now, despite our willingness to give them another opportunity, they won’t even extend those vouchers.
We were polite and understanding when we originally complained. We weren’t asking for anything unreasonable. We simply wanted Six Flags to make things right.
Apparently, that’s too much to ask.
I’ve watched Six Flags Over Texas decline significantly over the past decade, but this experience takes the cake. The poor operations, lack of employee training, terrible customer service, and complete unwillingness to accommodate a reasonable request demonstrate just how far this park has fallen.
My advice? BEWARE. Think twice before spending hundreds of dollars here, especially if you’re traveling from out of town. Paying premium prices doesn’t guarantee a premium experience, and based on our experience, don’t expect Six Flags to make things right when they fail to deliver.
Five rides. $327 plus expenses. Two trips to Texas. And absolutely no resolution.
What a wasted trip—360 miles!!
Incredibly disappointing.
My family and I visited Six Flags Over Texas on March 13, 2026, and what should have been a fun family outing turned into an incredibly disappointing experience.
We purchased tickets with the Fast Lane bundle for our family of three, spending $327, not including parking, food, and other expenses throughout the day. Despite paying extra for faster access to rides, we managed to ride a grand total of FIVE rides the entire day.
Why? Because seemingly half the park’s rides were closed, the park was severely understaffed, and the entire operation was disorganized chaos. Employees appeared poorly trained, nobody seemed to know what was going on, and the customer service was absolutely terrible. It was easily one of the worst theme park experiences we’ve ever had.
We filed a complaint, and Six Flags offered us vouchers to return during the 2026 season. We would have preferred a refund, especially considering we live 360 miles away, but we accepted the vouchers in good faith and figured we would try to make another trip before the end of the year.
Fast-forward to October. We made another trip to Texas and discovered that, despite being told we could use our vouchers during the 2026 season, the fine print actually restricted their use to Labor Day.
We spent considerable time navigating phone trees, online chats, and customer service channels just to reach someone who could help. Our request was simple: Extend the vouchers so we could actually use what we were promised after our original terrible experience.
Six Flags refused.
Think about that for a moment. We spent over $327 on admission and Fast Lane passes, traveled hundreds of miles, experienced a park where a significant number of rides weren’t operating, managed to ride only FIVE rides, and were offered vouchers instead of a refund. Now, despite our willingness to give them another opportunity, they won’t even extend those vouchers.
We were polite and understanding when we originally complained. We weren’t asking for anything unreasonable. We simply wanted Six Flags to make things right.
Apparently, that’s too much to ask.
I’ve watched Six Flags Over Texas decline significantly over the past decade, but this experience takes the cake. The poor operations, lack of employee training, terrible customer service, and complete unwillingness to accommodate a reasonable request demonstrate just how far this park has fallen.
My advice? BEWARE. Think twice before spending hundreds of dollars here, especially if you’re traveling from out of town. Paying premium prices doesn’t guarantee a premium experience, and based on our experience, don’t expect Six Flags to make things right when they fail to deliver.
Five rides. $327 plus expenses. Two trips to Texas. And absolutely no resolution.
What a wasted trip—360 miles!!
Incredibly disappointing.
翻译：⭐ 1/5 — 德克萨斯六旗乐园：糟糕的体验与更糟糕的客户服务
2026年3月13日，我和家人前往德克萨斯六旗乐园游玩。原本应该是一次愉快的家庭出游，结果却变成了一次极其令人失望的经历。
我们一家三口购买了带有“快速通道”服务的门票，共花费了327美元，这一费用还不包括当天的停车费、餐饮及其他开支。尽管我们支付了额外费用以求能更快乘坐游乐设施……我们一整天总共只玩到了五个项目。
为什么呢？因为公园里似乎有一半的游乐设施都关闭了，工作人员严重不足，整个运营状况一片混乱无序。员工们看起来培训不足，似乎没人清楚到底发生了什么，客户服务也糟糕透顶。这绝对是我们有史以来最糟糕的主题公园体验之一。
我们提出了投诉，六旗公园则给了我们代金券，允许我们在2026年赛季时再次前往游玩。我们原本更希望获得退款，尤其是考虑到我们住在距此360英里之外的地方。但我们还是出于善意接受了代金券，并打算在年底前再去一次。
时间快进到10月。我们再次前往德克萨斯州，却发现虽然之前被告知可以在2026赛季使用这些代金券，但细则中其实规定其使用期限仅截至劳动节。
我们花费了大量时间通过电话系统、在线聊天等方式进行咨询。我们尝试了各种方式以及客户服务渠道，只为联系到能提供帮助的人。我们的请求很简单：延长代金券的有效期，这样我们就能在经历了最初那次糟糕的体验之后，真正用到承诺给我们的福利。
六旗乐园拒绝了。
请仔细想想吧。我们花费了327美元以上来购买门票和快速通道通行证，长途跋涉数百英里才抵达乐园，结果却发现大量游乐设施都无法使用，我们最终只玩上了五项游乐项目。而他们给我们的回应却是代金券，而非退款。现在，。尽管我们愿意再给他们一次机会，但他们甚至都不肯发放那些代金券。
最初我们提出投诉时，态度一直很礼貌且富有理解心。我们并没有提出任何过分的要求，只是希望六旗能纠正错误。
显然，这点要求也显得过分了。
过去十年里，我亲眼目睹德克萨斯六旗主题公园的状况每况愈下，但这次的经历实在是糟糕至极。运营混乱、员工培训缺失、客户服务极差……完全不愿满足一个合理的请求，这一事实充分说明了这个游乐园如今已沦落到何种地步。
我的建议？务必小心。在花几百美元来此游玩之前，请三思，尤其是如果您是从外地前来。支付高价并不一定能换来优质的体验；以我们的经历来看，即便Six Flags未能兑现承诺，也别指望他们会纠正错误。
只有五个游乐项目。花费327美元外加各种开销。两次远赴德克萨斯州之旅。结果却毫无结果，问题根本没有得到解决。真是白跑一趟——360英里啊！！
极其令人失望。
2026年3月13日，我和家人前往德克萨斯六旗乐园游玩。原本应该是一次愉快的家庭出游，结果却变成了一次极其令人失望的经历。
我们一家三口购买了带有“快速通道”服务的门票，共花费了327美元，这一费用还不包括当天的停车费、餐饮及其他开支。尽管我们支付了额外费用以求能更快乘坐游乐设施……我们一整天总共只玩到了五个项目。
为什么呢？因为公园里似乎有一半的游乐设施都关闭了，工作人员严重不足，整个运营状况一片混乱无序。员工们看起来培训不足，似乎没人清楚到底发生了什么，客户服务也糟糕透顶。这绝对是我们有史以来最糟糕的主题公园体验之一。
我们提出了投诉，六旗公园则给了我们代金券，允许我们在2026年赛季时再次前往游玩。我们原本更希望获得退款，尤其是考虑到我们住在距此360英里之外的地方。但我们还是出于善意接受了代金券，并打算在年底前再去一次。
时间快进到10月。我们再次前往德克萨斯州，却发现虽然之前被告知可以在2026赛季使用这些代金券，但细则中其实规定其使用期限仅截至劳动节。
我们花费了大量时间通过电话系统、在线聊天等方式进行咨询。我们尝试了各种方式以及客户服务渠道，只为联系到能提供帮助的人。我们的请求很简单：延长代金券的有效期，这样我们就能在经历了最初那次糟糕的体验之后，真正用到承诺给我们的福利。
六旗乐园拒绝了。
请仔细想想吧。我们花费了327美元以上来购买门票和快速通道通行证，长途跋涉数百英里才抵达乐园，结果却发现大量游乐设施都无法使用，我们最终只玩上了五项游乐项目。而他们给我们的回应却是代金券，而非退款。现在，。尽管我们愿意再给他们一次机会，但他们甚至都不肯发放那些代金券。
最初我们提出投诉时，态度一直很礼貌且富有理解心。我们并没有提出任何过分的要求，只是希望六旗能纠正错误。
显然，这点要求也显得过分了。
过去十年里，我亲眼目睹德克萨斯六旗主题公园的状况每况愈下，但这次的经历实在是糟糕至极。运营混乱、员工培训缺失、客户服务极差……完全不愿满足一个合理的请求，这一事实充分说明了这个游乐园如今已沦落到何种地步。
我的建议？务必小心。在花几百美元来此游玩之前，请三思，尤其是如果您是从外地前来。支付高价并不一定能换来优质的体验；以我们的经历来看，即便Six Flags未能兑现承诺，也别指望他们会纠正错误。
只有五个游乐项目。花费327美元外加各种开销。两次远赴德克萨斯州之旅。结果却毫无结果，问题根本没有得到解决。真是白跑一趟——360英里啊！！
极其令人失望。
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