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Resort2408338****
Terrible customer service
Bannatyne Health Club And Spa - Durham的点评
点评：I am extremely disappointed with my recent experience.
I booked a massage for two people over the phone after being clearly quoted £62 for both of us. At no point was it explained that this price was per person.
When we arrived, I asked to pay upfront and was charged £62, which matched exactly what I had been told when booking. Naturally, this gave us every reason to believe the total cost had been settled correctly.
However, when leaving, we were told we owed more, as the £62 was apparently per person. This was the first time this had ever been mentioned.
We spent around 10 minutes trying to explain the situation and even showed screenshots of the advertised price, but this was dismissed. Instead of trying to resolve things fairly, we were made to feel uncomfortable and as though we were in the wrong, despite being given misleading information from the start.
Following this, I have had numerous emails back and forth where I have been told that someone called me the day before to explain the pricing. This is simply not true. The only call I received was to inform me that there were no robes or towels available, and at no point was any pricing clarified.
At no point during booking, payment, or any follow-up communication was the correct total clearly explained, and had it been, we would not have proceeded.
This experience has left us feeling frustrated and misled. I would not return based on both the lack of pricing transparency and the way this situation was handled.
I booked a massage for two people over the phone after being clearly quoted £62 for both of us. At no point was it explained that this price was per person.
When we arrived, I asked to pay upfront and was charged £62, which matched exactly what I had been told when booking. Naturally, this gave us every reason to believe the total cost had been settled correctly.
However, when leaving, we were told we owed more, as the £62 was apparently per person. This was the first time this had ever been mentioned.
We spent around 10 minutes trying to explain the situation and even showed screenshots of the advertised price, but this was dismissed. Instead of trying to resolve things fairly, we were made to feel uncomfortable and as though we were in the wrong, despite being given misleading information from the start.
Following this, I have had numerous emails back and forth where I have been told that someone called me the day before to explain the pricing. This is simply not true. The only call I received was to inform me that there were no robes or towels available, and at no point was any pricing clarified.
At no point during booking, payment, or any follow-up communication was the correct total clearly explained, and had it been, we would not have proceeded.
This experience has left us feeling frustrated and misled. I would not return based on both the lack of pricing transparency and the way this situation was handled.
翻译：我对最近的经历极其失望。
我通过电话预订了双人按摩，当时对方明确告知价格为62英镑。但始终没有说明这个价格是按人头计算的。
我们到达后，我要求预付，对方收取了62英镑，这与预订时告知的价格完全一致。我们理所当然地认为总价已经正确结算。
然而，离开时，对方却告诉我们还需支付更多费用，因为62英镑显然是按人头计算的。这是他们第一次提到这一点。
我们花了大约10分钟试图解释情况，甚至出示了广告价格的截图，但对方置之不理。他们非但没有尝试公平地解决问题，反而让我们感到不舒服，好像是我们做错了什么，尽管他们从一开始就提供了误导性的信息。
之后，我收到了很多邮件，对方声称有人在前一天给我打过电话解释价格。这根本不是事实。我接到的唯一电话是通知我没有浴袍或毛巾可用，而且价格方面也从未明确说明。
从预订、付款到后续沟通，始终没有清楚地说明最终总价，如果当时说明了，我们就不会继续预订了。
这次经历让我们感到沮丧和被误导。鉴于价格不透明以及处理方式，我不会再次入住。
我通过电话预订了双人按摩，当时对方明确告知价格为62英镑。但始终没有说明这个价格是按人头计算的。
我们到达后，我要求预付，对方收取了62英镑，这与预订时告知的价格完全一致。我们理所当然地认为总价已经正确结算。
然而，离开时，对方却告诉我们还需支付更多费用，因为62英镑显然是按人头计算的。这是他们第一次提到这一点。
我们花了大约10分钟试图解释情况，甚至出示了广告价格的截图，但对方置之不理。他们非但没有尝试公平地解决问题，反而让我们感到不舒服，好像是我们做错了什么，尽管他们从一开始就提供了误导性的信息。
之后，我收到了很多邮件，对方声称有人在前一天给我打过电话解释价格。这根本不是事实。我接到的唯一电话是通知我没有浴袍或毛巾可用，而且价格方面也从未明确说明。
从预订、付款到后续沟通，始终没有清楚地说明最终总价，如果当时说明了，我们就不会继续预订了。
这次经历让我们感到沮丧和被误导。鉴于价格不透明以及处理方式，我不会再次入住。
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