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Courtney F
Underwhelming
Rugged Xscape的点评
点评：I feel like there are several parts of the customer experience here that are a little wonky and could use some improvement.
To start, the confirmation email lists three different addresses. Naturally, when you pull the location up in Maps and see a large parking lot at the main address, you assume that is where customers are supposed to park and that the other two addresses are additional or backup parking options if needed. That is not the case, and the parking instructions are not communicated clearly. On top of the roughly $30-per-person cost, customers are also expected to pay for parking.
The front-desk experience was also disappointing. When I tried to offer feedback about the confusing parking information, the employee did not seem interested in hearing it. I was also told I could not set my coffee down anywhere, despite there being a large open entrance area and plenty of space where it could have safely been placed without being in the way or at risk of spilling. I completely understand having rules, but nowhere in the confirmation information did I see anything explaining a no-drink policy.
There is also no discounted pricing for children, which was surprising considering the experience itself was not especially interactive for younger guests.
We completed the Jurassic room, and unfortunately the majority of the experience consisted of solving one padlock after another. Nearly every clue simply led to another combination lock, while many of the other elements throughout the room were labeled “do not touch” or “do not move.” That made the room feel more restrictive than immersive and took away from the interactive experience we were expecting.
The instructions were also very minimal, and there wasn’t much rhyme or reason to many of the elements in the room that would allow you to naturally figure out how to progress. Because of that, it often felt like you had to ask for a clue just to understand what direction you were supposed to be going in.
What made that even more frustrating was learning that only four clues are included across both rooms unless you pay an additional $10 for “unlimited clues.” Considering how difficult it was to progress naturally based on the room design itself, charging extra for enough guidance to continue the experience felt excessive—especially after already spending around $160.
Overall, the concept has potential, but clearer parking communication, a more welcoming front-desk experience, more intuitive and interactive room design, and a more reasonable clue policy would make a significant difference. For the price, I expected the experience to feel much more immersive than simply working through a series of padlocks.
To start, the confirmation email lists three different addresses. Naturally, when you pull the location up in Maps and see a large parking lot at the main address, you assume that is where customers are supposed to park and that the other two addresses are additional or backup parking options if needed. That is not the case, and the parking instructions are not communicated clearly. On top of the roughly $30-per-person cost, customers are also expected to pay for parking.
The front-desk experience was also disappointing. When I tried to offer feedback about the confusing parking information, the employee did not seem interested in hearing it. I was also told I could not set my coffee down anywhere, despite there being a large open entrance area and plenty of space where it could have safely been placed without being in the way or at risk of spilling. I completely understand having rules, but nowhere in the confirmation information did I see anything explaining a no-drink policy.
There is also no discounted pricing for children, which was surprising considering the experience itself was not especially interactive for younger guests.
We completed the Jurassic room, and unfortunately the majority of the experience consisted of solving one padlock after another. Nearly every clue simply led to another combination lock, while many of the other elements throughout the room were labeled “do not touch” or “do not move.” That made the room feel more restrictive than immersive and took away from the interactive experience we were expecting.
The instructions were also very minimal, and there wasn’t much rhyme or reason to many of the elements in the room that would allow you to naturally figure out how to progress. Because of that, it often felt like you had to ask for a clue just to understand what direction you were supposed to be going in.
What made that even more frustrating was learning that only four clues are included across both rooms unless you pay an additional $10 for “unlimited clues.” Considering how difficult it was to progress naturally based on the room design itself, charging extra for enough guidance to continue the experience felt excessive—especially after already spending around $160.
Overall, the concept has potential, but clearer parking communication, a more welcoming front-desk experience, more intuitive and interactive room design, and a more reasonable clue policy would make a significant difference. For the price, I expected the experience to feel much more immersive than simply working through a series of padlocks.
翻译：我觉得这里的客户体验有几个环节有些问题，需要改进。
首先，确认邮件中列出了三个不同的地址。很自然地，当你在地图上查找主地址时，看到那里有一个大型停车场，就会以为顾客应该把车停在那里，而另外两个地址则是在必要时使用的备用停车场。但事实并非如此。停车指示也没有清晰说明。除了每人约30美元的费用外，顾客还须自行支付停车费。
前台服务也令人失望。当我试图就混乱的停车信息提出反馈时，工作人员似乎并不想听取。我还被告知，我根本不能把咖啡随便放在任何地方。尽管那里有一个很大的开放式入口区域，空间也足够宽敞，本可以安全地把饮品放在那里，既不会妨碍他人也不会有洒出的风险。我完全理解制定规则的必要性，但在所有的确认信息中，我并未看到任何关于禁止携带饮品的说明。
另外，这里也没有针对儿童的优惠价格，这一点挺令人意外的，毕竟整个体验项目对于年纪较小的游客来说互动性也并不强。
我们完成了侏罗纪房间的体验。遗憾的是，整个游戏体验很大程度上就是不停地解开一个又一个密码锁。几乎每个线索都只会引导玩家去打开另一个密码锁，而房间里的许多其他物品则都贴着“请勿触碰”或“请勿移动”的标签。这使得整个房间给人的感觉更像是受到限制而非身临其境，也破坏了我们原本期待的互动体验。
此外，游戏说明也少得可怜。房间里的很多元素都毫无规律可循，根本无法让你自然而然地判断出该往哪个方向前进。正因如此，你常常感觉必须请求得到提示，才能明白自己该往哪儿走。
更让人沮丧的是，后来才发现两个房间加在一起也只提供了四个提示，除非你额外支付10美元来购买“无限提示”服务。考虑到仅凭房间本身的设计几乎难以让玩家顺利推进游戏进程，因此额外收费以提供足够的引导来帮助玩家继续体验就显得有些过分了——尤其是当玩家已经支付了约160美元之后。
总体而言，这个概念很有潜力，但如果能改进停车指引、提升前台服务的友好度、优化房间设计的直观性与互动性，并制定更合理的线索提供机制，效果将会大不相同。就价格而言……我原以为这种体验会比单纯地逐个解锁要沉浸得多。
首先，确认邮件中列出了三个不同的地址。很自然地，当你在地图上查找主地址时，看到那里有一个大型停车场，就会以为顾客应该把车停在那里，而另外两个地址则是在必要时使用的备用停车场。但事实并非如此。停车指示也没有清晰说明。除了每人约30美元的费用外，顾客还须自行支付停车费。
前台服务也令人失望。当我试图就混乱的停车信息提出反馈时，工作人员似乎并不想听取。我还被告知，我根本不能把咖啡随便放在任何地方。尽管那里有一个很大的开放式入口区域，空间也足够宽敞，本可以安全地把饮品放在那里，既不会妨碍他人也不会有洒出的风险。我完全理解制定规则的必要性，但在所有的确认信息中，我并未看到任何关于禁止携带饮品的说明。
另外，这里也没有针对儿童的优惠价格，这一点挺令人意外的，毕竟整个体验项目对于年纪较小的游客来说互动性也并不强。
我们完成了侏罗纪房间的体验。遗憾的是，整个游戏体验很大程度上就是不停地解开一个又一个密码锁。几乎每个线索都只会引导玩家去打开另一个密码锁，而房间里的许多其他物品则都贴着“请勿触碰”或“请勿移动”的标签。这使得整个房间给人的感觉更像是受到限制而非身临其境，也破坏了我们原本期待的互动体验。
此外，游戏说明也少得可怜。房间里的很多元素都毫无规律可循，根本无法让你自然而然地判断出该往哪个方向前进。正因如此，你常常感觉必须请求得到提示，才能明白自己该往哪儿走。
更让人沮丧的是，后来才发现两个房间加在一起也只提供了四个提示，除非你额外支付10美元来购买“无限提示”服务。考虑到仅凭房间本身的设计几乎难以让玩家顺利推进游戏进程，因此额外收费以提供足够的引导来帮助玩家继续体验就显得有些过分了——尤其是当玩家已经支付了约160美元之后。
总体而言，这个概念很有潜力，但如果能改进停车指引、提升前台服务的友好度、优化房间设计的直观性与互动性，并制定更合理的线索提供机制，效果将会大不相同。就价格而言……我原以为这种体验会比单纯地逐个解锁要沉浸得多。
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