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Steven G
Admin fee scam €15
France Montgolfieres的点评
点评：Terrible admin staff at this company and it charges €15 when a flight cannot go ahead due to weather. I understood that my flight had to be rescheduled but they sent a text message at 6pm asking if I’d like the following day. I replied YES PLEASE. No reply to that or any change to my booking. During office hours the following day, nobody answered the phones in the office or replied to my email.
The admin fee was not refundable. There was no mention of an admin fee prior to purchase and no terms and conditions were made available. Staff member said that the fee was to cover work that had already gone into the booking but by no answering messages, calls or emails, I couldn’t see what work had been done.
I had already extended my stay in Aix En Provence (not an issue at all) but I was left wondering all day if my balloon flight was going to happen to next day.
The weather cannot be controlled but your admin processes and keeping customers updated can be.
The admin fee was not refundable. There was no mention of an admin fee prior to purchase and no terms and conditions were made available. Staff member said that the fee was to cover work that had already gone into the booking but by no answering messages, calls or emails, I couldn’t see what work had been done.
I had already extended my stay in Aix En Provence (not an issue at all) but I was left wondering all day if my balloon flight was going to happen to next day.
The weather cannot be controlled but your admin processes and keeping customers updated can be.
翻译：这家公司的行政人员糟糕透顶，如果因为天气原因航班无法成行，他们竟然要收取15欧元的费用。我理解我的航班需要改期，但他们下午6点发短信问我是否愿意改到第二天。我回复说“好的，谢谢”。之后就杳无音信，我的预订也没有任何更改。第二天上班时间，办公室电话无人接听，邮件也无人回复。
这笔管理费不予退还。购买前根本没提到过这笔费用，也没有提供任何条款和条件。工作人员说这笔费用是为了支付已经投入到预订中的工作，但由于他们不回复短信、电话和邮件，我根本无法了解他们做了哪些工作。
我已经延长了在艾克斯普罗旺斯的停留时间（这完全没问题），但我整天都在担心我的热气球飞行是否还能成行。
天气无法控制，但你们的行政流程和与客户保持沟通是可以改进的。
这笔管理费不予退还。购买前根本没提到过这笔费用，也没有提供任何条款和条件。工作人员说这笔费用是为了支付已经投入到预订中的工作，但由于他们不回复短信、电话和邮件，我根本无法了解他们做了哪些工作。
我已经延长了在艾克斯普罗旺斯的停留时间（这完全没问题），但我整天都在担心我的热气球飞行是否还能成行。
天气无法控制，但你们的行政流程和与客户保持沟通是可以改进的。
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