点评:Booked a private half day tour for my partner and myself to swim with dolphins, giant turtles and go snorkelling from the Beachcomber Victoria hotel in Mauritius. It was the most disappointing holiday activity I’ve ever been on! We had to travel to the south of the island before we ever saw any dolphins and our guide never explained to us how to get on/off the boat, if or when we could swim with the dolphins, nor given any life jackets. All we did was sit in the small speedboat the whole time, watching people from others boats swim with the dolphins. We were then told that, as the giant turtles were at the north of the island we didn’t have enough time to go to see them. We were then taken back to our hotel. The trip cost us £280 and at no time whatsoever was it ever explained to us when we booked that there was any chance of not being able to do the activities we had booked and paid for. So all we got for our £280 was to sit in a small speedboat and watch a few dolphins. I contact Vava Voom the day after our trip to complain - I was told to contact them on WhatsApp, which I did, but did not get any further response. We were so underwhelmed and disappointed with what we got for the money we paid and also at the lack of response from Vava Voom.
翻译:我和我的伴侣在毛里求斯的维多利亚海滩酒店预订了一个半日私人行程,计划与海豚、巨型海龟一起游泳并浮潜。这绝对是我经历过的最令人失望的假期活动!我们不得不前往岛屿南部才能看到海豚,而我们的导游从未向我们解释如何上下船,何时可以与海豚一起游泳,甚至连救生衣都没给我们。我们全程只能坐在小快艇里,看着其他船上的游客与海豚一起游泳。之后,我们被告知,由于巨型海龟在岛屿北部,我们没有足够的时间去看它们。然后,我们就被送回了酒店。这次旅行花费了我们280英镑,而且在预订时,他们从未告知我们可能会无法参加我们预订并付费的活动。我们花了280英镑,结果就只是坐在一艘小快艇里看了几只海豚。行程结束后第二天,我就联系了Vava Voom公司投诉——他们让我通过WhatsApp联系,我也照做了,但之后就杳无音信了。我们对这次的体验非常失望,觉得花这么多钱却只能得到这样的服务,而且Vava Voom公司也完全没有回应。