点评:Went for a birthday couples experience and overall it was a pleasant experience. Staff were friendly, spa was clean, tea in heart shaped cups was very cute beforehand and relaxing massage was just that. There were a couple of things that went wrong and in themselves were not a big issue. First, about 15 mins into our massage, the music speakers crackled and the music disappeared so the ambience was affected as the soundtrack to the next 45 mins was just the fan and squeaky massage tables. Nothing was ever said and when we tried to make light of it, our comments were simply ignored. I suspect it was hoped if nothing was acknowledged, we’d forget. Then we were booked to go straight to the stone bath but after sitting waiting 25 mins with glass of water post massage, someone realised why we were still there and in the background we heard some panic as they tried to quickly set up. Nobody ever mentioned to us, again presumably in the hope we hadn’t noticed. Clumsy. I would prefer a quick apology, a laugh and move on. Things go wrong, but don’t just ignore them as customers do notice. Would I come back? Yes but I’d double check things along the way.
翻译:我们去体验了一次情侣生日水疗,总体来说还算愉快。员工很友好,水疗中心也很干净,之前用心形杯子泡的茶很可爱,按摩也很放松。不过,也出现了一些小问题,但本身并不严重。首先,按摩进行了大约15分钟后,音响突然发出噼啪声,音乐也消失了,接下来的45分钟里,只有风扇和按摩床吱吱作响的声音,影响了整个体验。工作人员对此只字未提,我们试图轻松地表达一下,但他们却置之不理。我怀疑他们是希望我们什么都不说,就能忘记这件事。之后,我们原本预约的是按摩后直接去石浴池,但按摩结束后,我们坐在那里喝水等了25分钟,才有人意识到我们为什么还在那里,背景里传来一阵慌乱,他们正忙着准备。没有人跟我们解释,大概也是希望我们没注意到。真是笨拙。我更希望他们能简单地道个歉,笑一笑,然后就过去了。事情难免会出错,但不要置之不理,因为顾客会注意到。我会再来吗?会,但我会事先仔细检查。