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Disappointing Experience
Canigao Island的点评
点评：Disappointing Experience – Room Was Advertised as Air-Conditioned
We booked and paid ₱2,500 for an air-conditioned room, only to find out upon arrival that none of the rooms actually have air conditioning. This was extremely disappointing, especially considering the scorching heat on Canigao Island. When we tried to ask the crew who assisted us why the room was not airconditioned, he said that we can ask the LGU about it. My God! It was about 11 am in the morning and it was so hot. We came all the way from Cebu and we were welcomed by someone who was of no help at all.
The lack of air conditioning made the room very uncomfortable, and unfortunately, I was not able to sleep properly because of the heat. I had to sleep outside the door of our room and put the bed there because the room was so hot even during night time. If we had known beforehand that the rooms were not air-conditioned, we would have made a different choice or adjusted our expectations accordingly.
I hope the management can be more transparent and accurate when advertising their accommodations. Guests should be given the correct information before making a reservation and payment, particularly when a specific amenity like air conditioning is a major factor in choosing a room.
The location may be nice, but the experience was significantly affected by the misleading information about the room’s amenities.
We booked and paid ₱2,500 for an air-conditioned room, only to find out upon arrival that none of the rooms actually have air conditioning. This was extremely disappointing, especially considering the scorching heat on Canigao Island. When we tried to ask the crew who assisted us why the room was not airconditioned, he said that we can ask the LGU about it. My God! It was about 11 am in the morning and it was so hot. We came all the way from Cebu and we were welcomed by someone who was of no help at all.
The lack of air conditioning made the room very uncomfortable, and unfortunately, I was not able to sleep properly because of the heat. I had to sleep outside the door of our room and put the bed there because the room was so hot even during night time. If we had known beforehand that the rooms were not air-conditioned, we would have made a different choice or adjusted our expectations accordingly.
I hope the management can be more transparent and accurate when advertising their accommodations. Guests should be given the correct information before making a reservation and payment, particularly when a specific amenity like air conditioning is a major factor in choosing a room.
The location may be nice, but the experience was significantly affected by the misleading information about the room’s amenities.
翻译：体验极差——宣传时称房间配有空调
我们预订并支付了2,500比索，以为能住上带空调的房间，结果到达后才发现实际上根本没有房间配备空调。这实在令人失望至极，尤其是在卡尼高岛如此酷热的天气下。当我们询问负责接待的工作人员为何房间没有空调时，他竟让我们去向当地政府咨询。天哪！当时是上午11点左右，天气热得简直难以忍受。我们从宿务远道而来，迎接我们的那个人完全帮不上任何忙。
由于没有空调，房间里极其闷热难耐。不幸的是，因为太热我根本无法入睡。夜里房间依然酷热无比，我只好把床搬到房间门外睡觉。如果我们事先知道房间没有空调，我们就会另做选择，或者适当调整自己的期望了。我希望酒店管理方在宣传其住宿服务时能更加透明、准确。客人在预订并付款前应获得准确的信息，尤其是像空调这类设施，往往是他们选择房间时的重要考量因素。
虽然地理位置不错，但由于关于房间设施的介绍存在误导，整体入住体验大打折扣。
我们预订并支付了2,500比索，以为能住上带空调的房间，结果到达后才发现实际上根本没有房间配备空调。这实在令人失望至极，尤其是在卡尼高岛如此酷热的天气下。当我们询问负责接待的工作人员为何房间没有空调时，他竟让我们去向当地政府咨询。天哪！当时是上午11点左右，天气热得简直难以忍受。我们从宿务远道而来，迎接我们的那个人完全帮不上任何忙。
由于没有空调，房间里极其闷热难耐。不幸的是，因为太热我根本无法入睡。夜里房间依然酷热无比，我只好把床搬到房间门外睡觉。如果我们事先知道房间没有空调，我们就会另做选择，或者适当调整自己的期望了。我希望酒店管理方在宣传其住宿服务时能更加透明、准确。客人在预订并付款前应获得准确的信息，尤其是像空调这类设施，往往是他们选择房间时的重要考量因素。
虽然地理位置不错，但由于关于房间设施的介绍存在误导，整体入住体验大打折扣。
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