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Terese M
A deeply disappointing experience
Mannina Firenze的点评
点评：I saw a pair of shoes in the window that I really liked, clearly marked at €165. After trying them on, I decided to purchase them. The sales assistant was lovely and very helpful with sizing and generally made the experience pleasant.
Unfortunately, the woman managing the till was extremely rude and abrupt, which was particularly disappointing given how friendly the sales assistant had been. After leaving the store, I noticed that I had actually been charged €195.
It wasn’t about the €30 difference, but as we happened to be walking past the store again, I decided to pop in and politely clarify the pricing, as the shoes had clearly been displayed in the window at €165.
I discreetly explained the situation, but rather than acknowledging the confusion, she proceeded to quote numbers at me in Italian and point out the €195 price underneath the shoe. I explained that I understood that was the price on the shoe, but that the €165 price in the window was misleading and perhaps should be corrected.
Unfortunately, there was no apology or attempt to acknowledge the confusion—just an uncomfortable and unnecessarily unpleasant interaction.
It’s a shame, because the shoes were lovely and the sales assistant had been so helpful. Florence has an incredible amount of choice, so it’s certainly not a major issue for me. I’ll simply choose to shop elsewhere in future.
Unfortunately, the woman managing the till was extremely rude and abrupt, which was particularly disappointing given how friendly the sales assistant had been. After leaving the store, I noticed that I had actually been charged €195.
It wasn’t about the €30 difference, but as we happened to be walking past the store again, I decided to pop in and politely clarify the pricing, as the shoes had clearly been displayed in the window at €165.
I discreetly explained the situation, but rather than acknowledging the confusion, she proceeded to quote numbers at me in Italian and point out the €195 price underneath the shoe. I explained that I understood that was the price on the shoe, but that the €165 price in the window was misleading and perhaps should be corrected.
Unfortunately, there was no apology or attempt to acknowledge the confusion—just an uncomfortable and unnecessarily unpleasant interaction.
It’s a shame, because the shoes were lovely and the sales assistant had been so helpful. Florence has an incredible amount of choice, so it’s certainly not a major issue for me. I’ll simply choose to shop elsewhere in future.
翻译：我在橱窗里看到一双非常喜欢的鞋子，标价为165欧元。试穿后，我决定买下它。售货员态度亲切，在尺码选择方面也给予了很多帮助，让整个购物过程十分愉快。
可惜的是，负责收银的女店员极其粗鲁且态度生硬。考虑到刚才那位售货员那么友善，这一点就显得格外令人失望。离开商店后，我才发现自己实际上被收取了195欧元的费用。事情并非因为那30欧元的差价，只是当我们恰好又路过那家店时，我决定进去礼貌地询问一下价格——毕竟那双鞋明明是以165欧元的价格陈列在橱窗里的。
我小心翼翼地说明了情况，但对方非但没有意识到这是个误会，反而用意大利语向我报出一串数字，还指着鞋子下方标注的195欧元的价格。我解释说，我知道那个就是鞋子的标价。不过，橱窗上标注的165欧元的价格容易让人产生误解，或许应该予以更正。
遗憾的是，店方既没有道歉，也未有任何举动来消除顾客的困惑——整个互动过程十分尴尬且毫无必要地令人不悦。
真是可惜，因为那些鞋子确实很漂亮，那位销售员也帮了很大的忙。Florence店里的鞋款选择也极为丰富，所以这对我而言算不上什么大问题。今后我只会选择去其他地方购物了。
可惜的是，负责收银的女店员极其粗鲁且态度生硬。考虑到刚才那位售货员那么友善，这一点就显得格外令人失望。离开商店后，我才发现自己实际上被收取了195欧元的费用。事情并非因为那30欧元的差价，只是当我们恰好又路过那家店时，我决定进去礼貌地询问一下价格——毕竟那双鞋明明是以165欧元的价格陈列在橱窗里的。
我小心翼翼地说明了情况，但对方非但没有意识到这是个误会，反而用意大利语向我报出一串数字，还指着鞋子下方标注的195欧元的价格。我解释说，我知道那个就是鞋子的标价。不过，橱窗上标注的165欧元的价格容易让人产生误解，或许应该予以更正。
遗憾的是，店方既没有道歉，也未有任何举动来消除顾客的困惑——整个互动过程十分尴尬且毫无必要地令人不悦。
真是可惜，因为那些鞋子确实很漂亮，那位销售员也帮了很大的忙。Florence店里的鞋款选择也极为丰富，所以这对我而言算不上什么大问题。今后我只会选择去其他地方购物了。
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