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Cruiser5193695****
Absolutely terrible customer service.
Kiss Gyms的点评
点评：⭐☆☆☆☆ (1 Star)
Absolutely terrible customer service.
My passkey stopped working, and for more than two days I have been unable to access the gym. My membership is fully paid, yet no one has contacted me or taken any action to fix the problem. I have sent messages, reported the issue, and have been completely ignored.
Because of their negligence, I have missed several training sessions, which has affected my fitness routine. This is especially disappointing considering I have been a loyal member for almost four years. I expected far better treatment from a company that claims to value its members.
The lack of communication, professionalism, and respect for paying customers is unacceptable. If you cannot provide basic customer support when members need help, you should not be charging people for a service they cannot use.
If this issue is not resolved immediately, I expect a full refund for the month I paid for and the cancellation of my membership.
Based on my experience, I cannot recommend this gym. Think twice before joining if you expect reliable customer service.
Absolutely terrible customer service.
My passkey stopped working, and for more than two days I have been unable to access the gym. My membership is fully paid, yet no one has contacted me or taken any action to fix the problem. I have sent messages, reported the issue, and have been completely ignored.
Because of their negligence, I have missed several training sessions, which has affected my fitness routine. This is especially disappointing considering I have been a loyal member for almost four years. I expected far better treatment from a company that claims to value its members.
The lack of communication, professionalism, and respect for paying customers is unacceptable. If you cannot provide basic customer support when members need help, you should not be charging people for a service they cannot use.
If this issue is not resolved immediately, I expect a full refund for the month I paid for and the cancellation of my membership.
Based on my experience, I cannot recommend this gym. Think twice before joining if you expect reliable customer service.
翻译：⭐☆☆☆☆（1星）
客户服务糟糕透顶。
我的通行密码突然失效，两天多来我一直无法进入健身房。我的会员费早已全额支付，但没有任何人联系我或采取任何措施来解决这个问题。我发过消息、也反馈过问题，却完全被忽视。
由于他们的疏忽大意，我错过了好几次训练，这严重影响了我的健身计划。考虑到我已经作为忠实会员近四年了，这种情况尤其令人失望。对于一家声称重视会员的公司，我原本期望能得到更好的待遇。
缺乏沟通、缺乏专业性，以及对付费客户缺乏尊重，这些都是不可接受的。如果在会员需要帮助时你们无法提供最基本的客户服务，就不该向他们收取使用费用。
如果这个问题不能立即得到解决，。我希望能拿到已付费那个月的全额退款，同时希望取消我的会员资格。
以我的体验来看，我无法推荐这家健身房。如果你期望获得可靠的客户服务，那么在入会前可要三思了。
客户服务糟糕透顶。
我的通行密码突然失效，两天多来我一直无法进入健身房。我的会员费早已全额支付，但没有任何人联系我或采取任何措施来解决这个问题。我发过消息、也反馈过问题，却完全被忽视。
由于他们的疏忽大意，我错过了好几次训练，这严重影响了我的健身计划。考虑到我已经作为忠实会员近四年了，这种情况尤其令人失望。对于一家声称重视会员的公司，我原本期望能得到更好的待遇。
缺乏沟通、缺乏专业性，以及对付费客户缺乏尊重，这些都是不可接受的。如果在会员需要帮助时你们无法提供最基本的客户服务，就不该向他们收取使用费用。
如果这个问题不能立即得到解决，。我希望能拿到已付费那个月的全额退款，同时希望取消我的会员资格。
以我的体验来看，我无法推荐这家健身房。如果你期望获得可靠的客户服务，那么在入会前可要三思了。
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