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Mr D
Personally I wouldn't sail this route ever again.
Stena Line (Harwich - Hook of Holland)的点评
点评：To be honest it was awful, but rated 3 as nice staff.
We arrived at Port at 7.05pm with checking in opening at 7.30pm. We were through with passports checked before 8pm. So far, an amazing experience. We had paid extra for Priority Boarding however there wasn't a checking in line for Priority Boarding so this was the same experience as everyone else.
Then , after being given a Pink priority boarding mirror hanger, we joined a line in the car park outside Duty Free with priority and non priority passengers.
We then waited until almost 10pm before we moved again.
There was absolutely no advantage to paying for a Priority service.
It was after 10 by the time we got to our room and then down to the Premium Lounge. They had some nice nibbles, red and white wine.
The lounge then closed 2 hours later, 12pm UK time, 1am Holland time.
We woke at 6am Holland Time as Breakfast was served in the Premium Lounge from 6.30am and I knew we needed to be in the car by 8am. Unfortunately this did mean we had 5 hours sleep. Breakfast, eggs, bacon and beans was lovely.
Getting off the ship wasnt straight forward as our line didn't exit, instead had the lifts block end of the line so had to wait for all the other lines to clear, leaving us one of the last 20 cars to leave.
We eventually left the port at around 10am by the time the Passports were checked.
We realised my son had left his phone on the boat, we pulled into the McDonalds at the port and contacted Stena Line by email and someone called straight back and had his phone ready and waiting at the terminal so was very easy to collect.
We didn't get the codes for the WiFi and staff onboard said they had never heard of free WiFi. They gave one code as a gesture of goodwill after I showed them the Stena Line website says free wifi
3 Stars based on amazing staff otherwise would be a one star review.
We arrived at Port at 7.05pm with checking in opening at 7.30pm. We were through with passports checked before 8pm. So far, an amazing experience. We had paid extra for Priority Boarding however there wasn't a checking in line for Priority Boarding so this was the same experience as everyone else.
Then , after being given a Pink priority boarding mirror hanger, we joined a line in the car park outside Duty Free with priority and non priority passengers.
We then waited until almost 10pm before we moved again.
There was absolutely no advantage to paying for a Priority service.
It was after 10 by the time we got to our room and then down to the Premium Lounge. They had some nice nibbles, red and white wine.
The lounge then closed 2 hours later, 12pm UK time, 1am Holland time.
We woke at 6am Holland Time as Breakfast was served in the Premium Lounge from 6.30am and I knew we needed to be in the car by 8am. Unfortunately this did mean we had 5 hours sleep. Breakfast, eggs, bacon and beans was lovely.
Getting off the ship wasnt straight forward as our line didn't exit, instead had the lifts block end of the line so had to wait for all the other lines to clear, leaving us one of the last 20 cars to leave.
We eventually left the port at around 10am by the time the Passports were checked.
We realised my son had left his phone on the boat, we pulled into the McDonalds at the port and contacted Stena Line by email and someone called straight back and had his phone ready and waiting at the terminal so was very easy to collect.
We didn't get the codes for the WiFi and staff onboard said they had never heard of free WiFi. They gave one code as a gesture of goodwill after I showed them the Stena Line website says free wifi
3 Stars based on amazing staff otherwise would be a one star review.
翻译：说实话，体验糟糕透顶，但因为工作人员很友善才给了3分。
我们在晚上7点05分抵达港口，办理登机手续的时间是7点30分。不到8点我们就完成了护照检查。到目前为止，体验还算不错。我们额外付费购买了优先登机服务，但实际上并没有专门的优先登机排队区，因此体验和其他乘客并无区别。
随后，我们领到了一个粉色的优先登机挂牌。我们和享受优先服务与普通服务的乘客一起，在免税店外的停车场排队。
之后我们一直等到接近晚上10点才再次行动。
其实花钱购买优先服务根本没有任何好处。
我们回到房间时已经10点多了，随后又前往高级贵宾室。那里有不错的小吃以及红葡萄酒和白葡萄酒。
两小时后，也就是英国时间午夜12点、荷兰时间凌晨1点，贵宾室便关闭了。我们于荷兰时间早上6点醒来，因为贵宾休息室从6点半开始供应早餐，而我知道自己必须在8点前坐上车。可惜这样一来我们只睡了5个小时。早餐很不错，有鸡蛋、培根和豆子。
下船的过程并不顺利：我们所在的车队根本无法前进，因为电梯口被其他车队堵住了。我们不得不等待所有其他车队离开后，才得以动身。最后，我们是最后20辆离开的车辆之一。护照检查完成后，我们于上午10点左右离开了港口。
我们发现儿子把手机忘在船上了。于是我们把车开到港口旁的麦当劳，给Stena Line发去邮件。很快便有人回电，并说手机已经准备好放在码头等候领取，因此我们很轻松地就取回了手机。
我们没有拿到WiFi密码，船上的工作人员也说他们从未听说过有免费WiFi这种事。在我向他们指出斯堪尼亚航线官网上写着提供免费无线网络后，他们便提供了一个代码以示善意。
由于工作人员表现出色，我给了3颗星；否则这本该是一条1星的差评。
我们在晚上7点05分抵达港口，办理登机手续的时间是7点30分。不到8点我们就完成了护照检查。到目前为止，体验还算不错。我们额外付费购买了优先登机服务，但实际上并没有专门的优先登机排队区，因此体验和其他乘客并无区别。
随后，我们领到了一个粉色的优先登机挂牌。我们和享受优先服务与普通服务的乘客一起，在免税店外的停车场排队。
之后我们一直等到接近晚上10点才再次行动。
其实花钱购买优先服务根本没有任何好处。
我们回到房间时已经10点多了，随后又前往高级贵宾室。那里有不错的小吃以及红葡萄酒和白葡萄酒。
两小时后，也就是英国时间午夜12点、荷兰时间凌晨1点，贵宾室便关闭了。我们于荷兰时间早上6点醒来，因为贵宾休息室从6点半开始供应早餐，而我知道自己必须在8点前坐上车。可惜这样一来我们只睡了5个小时。早餐很不错，有鸡蛋、培根和豆子。
下船的过程并不顺利：我们所在的车队根本无法前进，因为电梯口被其他车队堵住了。我们不得不等待所有其他车队离开后，才得以动身。最后，我们是最后20辆离开的车辆之一。护照检查完成后，我们于上午10点左右离开了港口。
我们发现儿子把手机忘在船上了。于是我们把车开到港口旁的麦当劳，给Stena Line发去邮件。很快便有人回电，并说手机已经准备好放在码头等候领取，因此我们很轻松地就取回了手机。
我们没有拿到WiFi密码，船上的工作人员也说他们从未听说过有免费WiFi这种事。在我向他们指出斯堪尼亚航线官网上写着提供免费无线网络后，他们便提供了一个代码以示善意。
由于工作人员表现出色，我给了3颗星；否则这本该是一条1星的差评。
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