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Vacation55****
High hopes, but disappointing
Shaw Estate的点评
点评：I do not want this review to reflect on Evelyn and Di who did our wine tasting, as their knowledge and customer care was exceptional. However, we had booked in to have to lunch and that was not a good experience, with some poor service, such as removing wine glasses before we had decided if we wanted wine. Starters arriving 10 minutes apart, and some starter plates being removed whilst some were still eating; we had wanted to keep the plates with juices to compliment the left over bread. Our table was booked at 12.15 and the main came at 2.10, over a hour after the entrees had been cleared, with sadly three dishes out of four being cold. The photo shows the main at $56 which was cold. Having worked in restaurants myself, I am not one to complain, in fact this is the first time I have written a food review, but this had to have been the restaurant worst experience I have experienced in years.
I want to make clear, the wine tasting with Evelyn and Di was thoroughly enjoyable and their service and knowledgeable was faultless.
Unfortunately, the experience at the restaurant was very disappointing, with the floor manager acting like we were finding fault where there was none, rather than focusing on the issue so it could be addressed. Some training for the waitstaff and to address timing issues in the kitchen would go a long way to improve customers’ experiences at Shaw’s restaurant. We would like to thank Evelyn for the time to listen to our concerns in such a professional and courteous manner.
I want to make clear, the wine tasting with Evelyn and Di was thoroughly enjoyable and their service and knowledgeable was faultless.
Unfortunately, the experience at the restaurant was very disappointing, with the floor manager acting like we were finding fault where there was none, rather than focusing on the issue so it could be addressed. Some training for the waitstaff and to address timing issues in the kitchen would go a long way to improve customers’ experiences at Shaw’s restaurant. We would like to thank Evelyn for the time to listen to our concerns in such a professional and courteous manner.
翻译：我不希望这条评价影响到为我们提供品酒服务的伊芙琳和迪，他们的专业知识和服务态度都无可挑剔。不过，我们预订了午餐服务，那次体验却不尽如人意：服务很糟糕，比如在我们还没决定是否要喝酒时，酒杯就被收走了。前菜是一道一道陆续上桌的，前后间隔了10分钟；有些客人的前菜盘还没吃完就被收走了，而我们本想留下盘子来盛放果汁，以便搭配剩下的面包呢。我们的餐桌预订时间是12点15分，主菜却在2点10分才上桌，此时前菜早已被撤走一个多小时了。遗憾的是，四道主菜中有三道都是凉的。照片中就是那份售价56美元的主菜，它也是凉的。我自己曾在餐馆工作过，本来不是爱抱怨的人；事实上，这是我第一次写餐饮评论。但这次绝对是我多年来在餐厅里最糟糕的体验。
我想说明一点……与伊芙琳和迪一起的品酒体验非常愉快，他们的服务周到且专业，无可挑剔。
遗憾的是，在餐厅的体验却令人大失所望：楼层经理表现得好像我们在无中生有地挑刺一般，而没有着手解决实际问题。如果能对服务员进行培训，并改善厨房的运作效率，定能显著提升顾客在Shaw’s餐厅的体验。我们想感谢伊芙琳，感谢她以极其专业且礼貌的态度耐心倾听我们的顾虑。
我想说明一点……与伊芙琳和迪一起的品酒体验非常愉快，他们的服务周到且专业，无可挑剔。
遗憾的是，在餐厅的体验却令人大失所望：楼层经理表现得好像我们在无中生有地挑刺一般，而没有着手解决实际问题。如果能对服务员进行培训，并改善厨房的运作效率，定能显著提升顾客在Shaw’s餐厅的体验。我们想感谢伊芙琳，感谢她以极其专业且礼貌的态度耐心倾听我们的顾虑。
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