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NO oversight at official counters — beware of hidden scam fees by assigned operators!
哲斯顿港码头的点评
点评：As a returning visitor on my 3rd trip to Kota Kinabalu, I am deeply disappointed by the lack of management and oversight at the new Jesselton Point terminal.
Buying tickets from the official counters no longer guarantees fairness or safety from scams. On Sept 15, we bought tickets at the official counter and were assigned to operator A6 (Swaniibu). At registration, the operator arbitrarily demanded an EXTRA RM10 per person to rent life jackets, stating we would be refused boarding if we didn’t pay cash on the spot.
When we brought this extortionate demand to the official terminal staff, they completely washed their hands of the issue. They offered zero enforcement against the rogue operator, telling us our only option was to wait hours for another boat or take a refund. We ended up taking a refund and going to DBKK Jetty instead.
It is unacceptable that terminal management permits private operators to enforce unauthorized, forced charges right under their nose. Official counters are completely unregulated. Extremely poor management—tourists beware!
Buying tickets from the official counters no longer guarantees fairness or safety from scams. On Sept 15, we bought tickets at the official counter and were assigned to operator A6 (Swaniibu). At registration, the operator arbitrarily demanded an EXTRA RM10 per person to rent life jackets, stating we would be refused boarding if we didn’t pay cash on the spot.
When we brought this extortionate demand to the official terminal staff, they completely washed their hands of the issue. They offered zero enforcement against the rogue operator, telling us our only option was to wait hours for another boat or take a refund. We ended up taking a refund and going to DBKK Jetty instead.
It is unacceptable that terminal management permits private operators to enforce unauthorized, forced charges right under their nose. Official counters are completely unregulated. Extremely poor management—tourists beware!
翻译：作为第三次造访哥打基纳巴卢的常客，新启用的亚庇码头在管理和监管方面的缺失让我深感失望。
如今在官方售票处购票也再无法确保交易的公平性或避免遭遇诈骗。9月15日，我们在官方柜台购票后被安排乘坐A6运营商（Swaniibu）的船只。在办理登船手续时，该运营商竟擅自要求每人额外支付10令吉用于租赁救生衣。通知我们：如果不在现场支付现金，就会被拒绝登船。
当我们向码头的官方工作人员反映这一离谱的要求时，他们完全对此事置之不理。他们丝毫没有对这个违规营运商采取任何措施，只告诉我们唯一的选择就是等待数小时等下一班船，或者要求退款。最后我们选择了退款，转而前往DBKK码头。
码头管理方居然允许私人营运商实施未经授权的收费行为，这是不可接受的。在他们眼皮子底下强行收费。官方计数器完全不受监管。管理极为混乱——游客们务必小心！
如今在官方售票处购票也再无法确保交易的公平性或避免遭遇诈骗。9月15日，我们在官方柜台购票后被安排乘坐A6运营商（Swaniibu）的船只。在办理登船手续时，该运营商竟擅自要求每人额外支付10令吉用于租赁救生衣。通知我们：如果不在现场支付现金，就会被拒绝登船。
当我们向码头的官方工作人员反映这一离谱的要求时，他们完全对此事置之不理。他们丝毫没有对这个违规营运商采取任何措施，只告诉我们唯一的选择就是等待数小时等下一班船，或者要求退款。最后我们选择了退款，转而前往DBKK码头。
码头管理方居然允许私人营运商实施未经授权的收费行为，这是不可接受的。在他们眼皮子底下强行收费。官方计数器完全不受监管。管理极为混乱——游客们务必小心！
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