点评:⭐⭐⭐⭐⭐ Absolutely brilliant visit Caitlyn made our day!
We visited Wellington Bowl in Great Yarmouth last weekend as a family, and we couldn’t have asked for a better experience. From the moment we walked in, we were greeted by Caitlyn on reception who is an absolute asset to the team she was so warm, welcoming and genuinely happy to help us.
My kids were a little excited Caitlyn was fantastic with them! She took the time to talk to them, explain how everything worked which bowling balls to use that would be better for them and even gave them a few little tips to make their bowling extra fun. Her cheerful attitude and patience made all the difference the kids left with huge smiles and said caitlyn was their favourite part of the whole trip!
The service was quick, everything was clean and well-organised, but Caitlyn’s kindness and outstanding customer care really stood out. It’s rare to meet someone who takes such pride in their job and makes every guest feel so valued.
She should be given a pay rise for her outstanding customer service and be kept at all costs as its very rare to find a staff member like her that takes such pride in her work!!
Thank you Caitlyn for a wonderful family day out and making our day out so much more memorable – we’ll definitely be coming back!!
翻译:⭐⭐⭐⭐⭐ 简直棒极了!凯特琳让我们度过了美好的一天!
上周末,我们全家一起参观了大雅茅斯的惠灵顿保龄球馆,体验简直无可挑剔。刚一进门,接待处的凯特琳便热情地迎接了我们。她真是团队的宝贵财富——温柔友善,热情周到,还真心乐意帮助我们。
我的孩子们兴奋不已,而凯特琳对他们的照顾也无可挑剔!她花时间与他们交谈。她详细解释了各项流程,告诉孩子们该选用哪种保龄球会更好,甚至还给了一些小窍门,让他们的保龄球体验更加有趣。她开朗的态度和耐心细致的服务起到了关键作用——孩子们离开时笑容满面,还说凯特琳是整个行程中最让他们喜欢的环节!
服务效率很高,环境也干净整洁、井然有序,但凯特琳的善良与卓越的客户服务实在令人印象深刻。很难遇到像她这样对自己的工作充满自豪感、并能让每位客人都感受到被重视的人。
她出色的客户服务表现值得加薪奖励;无论如何都一定要留住她,因为像她这样对工作满怀热忱的员工实在太难得了!!
感谢凯特琳为我们带来了难忘的家庭出游体验——我们一定会再来!!